The Souled Store Reviews

Name: The Souled Store
Rating: 2.12

2.1 Rating 194 Reviews

26 %

of reviewers recommend The Souled Store

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Metrics

2.1

Based on 194 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pathetic. There are lot more options on Myntra. I don’t understand for what joy I ordered from here. Ordered small size and got the delivery of xxl product. Plus still I haven’t received my refund. Yucks brand”

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Posted 1 year ago

“Please for the love god don't even but anything from here. Worst customer care experience ever. I will give this negative ratings if I could. Multiple mails, calls, complaints but no response.”

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Posted 1 year ago

“I’m (was) a fan of souled store products from the beginning. And I remember influencing others to check out their stuff. But consistency matters right??? Recently I placed a few orders, out of which I didn’t get delivered. When I raise this request to customer care, and a few follow-ups later, they ended up saying “it’s been delivered” - and they failed to provide zero facts that could back up their decision. There were no investigations done with the delivery partner from souled store customer care! Just a simple word that says “it’s been delivered” that’s all!!! Before my escalation to customer care, I did investigate with our community security team, entry& exit ledger, have gone through no broker app notifications & miss calls to find out if there is any trace of delivery, and I found nothing. My advice is - to go for the “cash on delivery” option if you want to buy their stuff badly. That’s safe! Good luck!”

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Posted 1 year ago

“not sending quality prouct”

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Posted 1 year ago

“Very poor delivery net. Waited for 10 days product did not get delivered to me. No one contact me but still status showd out for delivery. Poor customer care and query resolving potential. Do not ever buy any product from this company. If you want purchase from any other company.”

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Posted 1 year ago

“One of the most pathetic customer service. Made me wait for 4 days and no upfront information on the delay . The people on the floor are not only rude but arrogant. There were 4 contact number I tried to call . None of them answered . I had to gift it on Friday , today being Saturday I called to inform that I would be late coz I was stuck in traffic .. None of the contact number provided answered. Absolutely pathetic customer service. The lady on floor was utter disgusting and does not know to handle irate customer. Poor and unprofessional customer service.”

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Posted 1 year ago

“Very bad service. I am dissatisfied with the service. Please do not buy anything online. The delivery agent that the Souled store uses is a fake service. The delivery agent didn't even try to deliver my product and no communication was done by the delivery agent and fake remarks were given thrice that I was not available for receiving the order. Please DO NOT BUY THINGS ONLINE. Even after this thing being escalated twice, there was no attempt made to deliver. This is very frustrating . I am really very dissatisfied with the service. People, THINK BEFORE YOU BUY AND DON'T MAKE PAYMENTS UNTILL THE PRODUCT IS DELIVERED!!!!!”

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Posted 1 year ago

“Wrong product delivered. Very poor customer service team. No communication and really bad experience when returning the product. Highly disappointed. Please see it has been more than 11 days since the order and I still haven't received my refund nor have they initiated one. Multiple E-Mails to the support team are a waste because they need 24 to 48 hrs to reply after writing one mail. Pathetic service.”

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Posted 1 year ago

“Poor quality cloth. One to two washes and the whole t-shirt starts to look old. Fabric becomes loose and neck opens two sizes bigger.”

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Posted 1 year ago

“Disgusting service. No returns accepted since 2 weeks have passed.”

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Posted 1 year ago

“Do not trust this online store this is totally fake two or three people are doing fraud. They send empty packet no clothes inside and this not happened with me only my 4-5 friends faced same issue and when we complain thy do not bother..and later calling from unknown number and threatening people.. don’t order”

The Souled Store 1 star review on 22nd July 2022

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Posted 1 year ago

“Product's are good , but overpriced. Not value for money. Don't buy there membership, they are making you fool”

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Posted 1 year ago

“Very bad experience…poor quality product..have asked for return since one month and no one is coming…even these people not pickng up my call and now not responding to my mails.. Total waste of money…”

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Posted 1 year ago

“Had a pathetic experience at The Souled store, Ambience Mall, Gurgaon, today on 5th June 2022. First the staff at the Billing counter were too slow and we had to wait for a long time to get our bill done. They did not have a basic Credit Card machine with them. We were getting late and so paid quickly and left. After reaching home we realised that they overbooked us and added an item worth INR 1000+ into our bill. There was no contact details on the internet. We somehow got the store number via their Mumbai store. A lady who identified herself as the store Manager instead of apologising talked very rudely. Was not even ready to listen to the issue and said she is busy at the store (it was 9:15 pm and stores at Ambience get closed by 9pm). Then we called again at 9:30pm, she again instead of apologising talked very unprofessionally and said she will check and call us back at 10pm. She did not even ask our bill number and when I confronted she said she will call back and ask the details. Till then we have called her 15 times and she is not picking up the phone. It is 11:09 pm right now. I request all of you please don’t buy from this fraud store. They even sold their membership to us forcefully and looted us by billing fraud. The staff and specially that lady is too Badtameez. I am going to lodge a complaint to the police.”

Helpful Report

Posted 1 year ago

“Request for refund for my Order ID: 6102390 as till date not received my order. As you are having some issue to dispatch my product with correct size. I have ordered XS size Tshirt in Coloba store and they delivered S size so I send request for replacement of the product but till today not received. I am not satisfied with your service as I was not informed about this ever 2 days I kept on calling and your concern person are saying lies that my order is in transit. Actually my replacement order was not shipped. Please improve your service so that i can recommend others also to buy from your shop.”

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Posted 1 year ago

“Very very poor fabric in each category. All they focus is on design and look, which gets compromised after a couple of use. I have bought more than 15 products from them in last one year, and trust me none of them is in my wardrobe anymore. Trust me none of the products lasted even 1-2 months. Poor and pathetic. I have now deleted the app permanently, and never to return for sure.”

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Posted 1 year ago

“Very poor and thick quality material and when you try to return it they always show invalid name or anything invalid to make there money... literally i hate this experience and plz do not try it...”

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Posted 2 years ago

“Very pathetic. They should change there name to idiotic store.”

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Posted 2 years ago

“Worst experience!!! product missing inside package.”

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Posted 2 years ago

“This company is fraud. After returning product they does not refund your money. And it goes to there wallet. If you don’t like any product yet you have to purchase. Return policy is disgusting.”

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Posted 2 years ago

The Souled Store is rated 2.1 based on 194 reviews