The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.11

3.1 Rating 357 Reviews

52 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.1

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two superman sweatshirts however I opened one parcel and never opened the other. It was such a poor quality. Returning is easy through the app but there’s a catch. I have to pay 20 rupees per product for return. I ordered 2 sweatshirts together but they spilt the order into 2 that was very cleaver of them. I even received both the products together by the way. This should not be the case if you are ordering multiple items together. They should charge a single amount. I placed the return it’s 24/09/2024. First time I ordered and this will be my last.”

Helpful Report

Posted 1 year ago

“Worst company and team I have encountered with. They have failed to refund my order for more than a week. Everytime I call the customer care centre, I'm told that the refund will be issued within a day but no progress for a week.”

Helpful Report

Posted 1 year ago

“Where is my refund ... Where is my money??????? What kind of a service this is and I have all your emails written about me getting the refund today and you also confirmed on your last emails that the item is received back, but I have not got my money at all. You souled store are a cheat and just take money frm customers but do not deliver nor refund back. Check your homepage and social media. I have already posted this few minutes ago and now I am sending all of this on YouTube and then lodging and FIR as I have all proofs Santosh Narottam So not buy as this is a fraud clothing co. They take ur money and do not deliver and then take the item back but you never get your money back. I am lodging a FIR now and have already posted their fake promises and emails sent with screenshots on FB, insta, and now sending all on you tube.”

Helpful Report

Posted 1 year ago

“I've ordered galactic perfume thru online, fragrance are not that much satisfied, please improve fragrance quality, when I sprayed it smells like local detergent soap , Im using so many tees collections from your store that quality is fine , if you're entering to perfume section, you have to workout to get unique collection, this might lead to downfall , please make some unique perfume collections, sorry to say this , I feel I lost my money”

Helpful Report

Posted 1 year ago

“We had very bad experience when we had to return Souled store product when the size was too large. The proper size was not available and he ence we had to return the product. It has been more than 15 days now, their agent is not coming to pickup the delivery. Every time we get message that delivery boy was unable to pick up the delivery. I wrote emails. I contacted on helpline. They only give the timeline but doesn't show up. The return process is extremely bad.”

Helpful Report

Posted 1 year ago

“I placed an order worth over 7000 INR with The Souled Store. On the 2nd day after placing the order, I received a notification that the delivery attempt had failed because no one was available at home and the call was unreachable. However, this was entirely false; no one had called or visited my home. Upon receiving this notification, I immediately tried to reach customer support. Unfortunately, their website does not list a support number or live chat option. After some effort, I managed to find their customer support number and explained the situation. I also provided an alternative contact number in case there were any issues locating my address. I requested a callback from the escalation department, and I was assured they would get in touch. However, no one called, so I had to follow up and request escalation once again. They promised to call back within 30 minutes, but I never received a call. On the 4th and 5th days, I continued to receive misleading emails and SMS notifications claiming that the delivery attempts had failed for the same reasons—no one was home and the call was unreachable. By the 6th day, there was still no contact from the customer service team, and I had yet to receive my order. On the 7th day, I received a call promising that the delivery would be made by the next day, but this turned out to be another false promise. Dealing with The Souled Store has been incredibly frustrating. The lack of effective communication and the poor customer service have made the experience highly disappointing. I eventually requested a refund as I was about to fly out of the country. Their internal communication and delivery management are severely lacking, and I cannot recommend their services.”

Helpful Report

Posted 1 year ago

“I am extremely disappointed with The Souled Store's service. I placed an order on the 5th of June, and despite waiting more than 10 days, my order is still stuck in the "shipped" status and hasn't been picked up by the courier. I needed this item for a special occasion, but the delay has ruined my plans. This is unacceptable, and I will not be ordering from here again.”

Helpful Report

Posted 1 year ago

“Very very poor customer service. Got the wrong product, and then when I called up to complain, three different people answered all 3 times, with zero knowledge of what to do except to say they would enquire and get back. Nobody got back. Now I am having a wrongly delivered item and paid for this product and nobody to take responsibility . 😠 😡. I have written to them , hoping to get a reply. Waiting to see what happens. Highly IRRESPONSIBLE ‼️‼️‼️😠😠😠”

Helpful Report

Posted 2 years ago

“They take the return but would not refund your money thus you will end without product and your hard money”

Helpful Report

Posted 2 years ago

“The clothes quality and designs are good, but their customer care support is really poor. If you want to return/exchange the product (Online) and get a refund, the process for the same takes forever with multiple follow-ups from your end. I purchased one T shirt and wanted to return the same due to the size issue, and I initiated the return in the month of Nov, 2023. The product was picked up in the first week of Jan, 2024 after calling them 7 times and dropping multiple emails. It's already March and I still have not received my refund yet, again I have already called them 3 times and dropped 2 emails.”

Helpful Report

Posted 2 years ago

“their employee life issucked up. They dont care for employee mental and physical health after working high hours.They just care for their customers and so much rigid to their processes.”

Helpful Report

Posted 2 years ago

“Poor delivery partnership, unable to deliver a product after so many delays. Don't have a backup if delivery otp is not received. They are fast in canceling the product and refund rather than addressing the underlying delivery concern.”

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Posted 2 years ago

“the quality of the clothes isn't up to the price they sell them for.”

Helpful Report

Posted 2 years ago

“Souled Store is one of the worst brands to buy the products. 1. Overly priced with below standard quality 2. No.1 Fraud Organization who loots consumers by making them pay extra for the Membership plan and delays the delivery of the product by 3 weeks and doesn't refund the amount. 3. Consumers should think 1000 times before wasting money on these frauds. 4. Once you have placed the order, the Souled store will delay your delivery and when asked about the reason for the delay, they put the blame on the 3rd party delivery partner. Surprisingly the Membership Plan claims to deliver the orders earlier than the normal delivery i.e the delivery on priority for the souled store members. But they delayed the product delivery by 3 weeks and didn't even refund the amount. Their executives made false promises on compensating with the TSS points but didn't receive either the refund or the TSS points. They just held my money saying it is not refundable. BIG FRAUDS and CHEATS. SHAMELESS PEOPLE.”

Helpful Report

Posted 2 years ago

“I have placed return on 26 sept and today already 30 sept Your policy show 2 days within initiated but still not getting any response i feel very bad and fedup to try and try again from 4 days and still not able to contact anyone in your service. i was expecting very much from this store but they let me down after giving such kind of service if i got to contact number the audio repeatidly saying our team is busy so try again later.... if i chat it showing me same computer generated texted....”

Helpful Report

Posted 2 years ago

“Bad customer service”

Helpful Report

Posted 2 years ago

“Worst courier service and inefficient customer support. Be careful while buying any item online because if it does fit you or the quality is not what you expected then the options are either you forget the cash which you paid or change your body according to the dreas you ordered. Returning the item is not difficult, it is impossible even if you want it shipped back by yourself they wont give you the address. Inshort: if you miss the fit you lose the cash. Return policy is just for a name sake”

Helpful Report

Posted 2 years ago

“Don't deserve one star also... Minus 100 to you guys.. Pathetic service.. zero customer service... zero quality....don't call yourself a brand.”

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Posted 2 years ago

“Order shown to be delivered without actually been delivered; money is gone and absolutely useless customer service from them.”

Helpful Report

Posted 2 years ago

“Useless delivery partner had very long delay and finally returned the product still no refund no”

Helpful Report

Posted 2 years ago

The Souled Store is rated 3.1 based on 357 reviews