The Souled Store Reviews

Name: The Souled Store
Rating: 2.13

2.1 Rating 195 Reviews

27 %

of reviewers recommend The Souled Store

Company Reviews

Questions

Metrics

2.1

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They offer freebies with order which they never deliver. Fake site. Not recommended.”

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Posted 3 years ago

“They offer freebies with order which they never deliver. Fake site. Not recommended.”

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Posted 3 years ago

“FRAUD, DONT BUY ANYTHING FROM HERE..!!!! Order no 2667531, I placed a prepaid order worth Rs 2800 for 8 t-shirts and I received one only. I placed a complaint but it’s been a week since when they have been postponing with lame excuses like- according to the courier partners the weight of the parcel was 1.4kg which according to them is same when it was dispatched., but the receipt on the parcel clearly indicates the weight of 0.5kg which can never be equivalent to the 8 t-shirts, now they are not picking my call, ITS A CLEAR CUT CASE OF FRAUD, DONT PURCHASE ANYTHING FROM HERE”

The Souled Store 1 star review on 23rd May 2020

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Posted 3 years ago

“I can't help but call these people frauds. I had ordered a case for my phone around 2 months earlier, but the case is smaller than the phone. I don't know how that is even possible even after specifying the model. Also their return policy is highly deplorable.”

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Posted 4 years ago

“Tricked I have never been more inconvenienced by online shopping. These people tricked me with their 30% discount by showing me the amount with discount till I made the payment and then realising that they overcharged me! The amount that got deducted from my card did not include the discount. I feel cheated and scammed. I tried to contact them to fix this issue for days and still there has been no improvement. They should have refunded the extra money but instead they offered to give me some lousy reward points. Why should I accept the reward points if don’t want to do any future transactions with them? And also I have not yet received those reward points in my account.”

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Posted 4 years ago

“Very bad service and inconvenient return policy. The app is filled with technical errors. So disappointed! Never ordering from their store again.”

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Posted 4 years ago

“Pathetic Service, when I order a product they deduct my money and they are cancelling it by own discretion, when you don't have the product then why are you showing it available there on the website and it's second time happened with me”

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Posted 4 years ago

“Tshirt quality has just went from very good to worst. Maybe they're maximizing their profit. But they have surely lost a customer”

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Posted 4 years ago

“Service is so bad and quality is so worst”

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Posted 4 years ago

“pathetic”

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Posted 4 years ago

“ordered two items and paid for them. While delivery i received just one item and i paid Rs 1152 just for a tshirt. No invoice on the package and when i asked customer executive they said wait for 24hrs and we’ll revert. Instead of helping me with the issue all i got was sorry for the trouble we cannot help you”

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Posted 4 years ago

“Stupid return policy ....wrong sizes mentioned on size chart...worst shopping experience”

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Posted 4 years ago

“Poor return policy...!!! Sending wrong sizes... Worst shopping experience...its just waste of money and time”

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Posted 4 years ago

“Their website clearly states that the delivery procedure takes no later than 7-8days. I had ordered few times before, never had any problem till this time. So they sent the product 20days post the date of order & that too without prior intimation & since I wasn't at my home, I couldn't receive. Their tracking details updated me that their delivery agent reported them that the customer rejected to receive the product. I did do no such thing. So they lie. They when you reschedule then they fail & again they go back & lie some more. There's hardly any response from their part of you mail them, leave aside any compensation. Now the thing is, they lost me as a buyer, might be no big deal for them, but I shall make sure they lose many more. Keep up with your lousy customer service. Bravo!!!!”

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Posted 4 years ago

“Pathetic. Don't order from souled store. Bad quality plus one has to ship the product back to them to return and they credit 100 Rs as reward point. Pathetic service.”

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Posted 4 years ago

“Such a poor return policy, there are lots of website they have a hassle free return and refund policy but this website wastes our precious money and time. Don't recommend it to anyone.”

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Posted 4 years ago

“the color variations are more when actual product comes...and return policy is not friendly because its self done so i feel not to buy when i dont like. But the product is delivered fast.”

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Posted 4 years ago

“Who in today's age requires you to send the purchased item back via courier . The idea is to kill the thought of return by wasting customer's time. Very immature brand , would not recommend to anyone.”

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Posted 4 years ago

“very bad exp have placed the order on 30th Nov after 12 days its showing order placed not even shipped and when I took the follow up they said one item is out of stock that's pathetic they are very immature startup do not have exp of e-commerce. Simple inventory they can't handle if anyone placed the order item should be tagged as sold at the time of shipping how can you tell that item is out of stock.”

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Posted 4 years ago

“SAD SAD experience if you want to order medium size they will send you large size jacket and replace its tag from large to medium.”

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Posted 4 years ago

The Souled Store is rated 2.1 based on 195 reviews