The Souled Store Reviews

Name: The Souled Store
Rating: 2.13

2.1 Rating 195 Reviews

27 %

of reviewers recommend The Souled Store

Company Reviews

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Metrics

2.1

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave me a wrong size. The return policies are ridiculous.”

Helpful Report

Posted 4 years ago

“Order I'd 2259846. It's Mandate I give 1* otherwise. Straight up cheating. I placed the order on 17th and past couple of days everyday I get a message out for delivery.. And all of sudden I got a message that Order delivered but I never got the order.. I am taking this to consumer forum will send official letter from consumer court by taking this issue. I have lost money.”

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Posted 4 years ago

“hey, it's mandatory to give 1 star else they don't deserve any star. the worst shoping website have ever shopped from. they just fool a customer. i ordered a t-shirt and it was not delivered to me at anytime. in starting they showed delivey date and later they removed that also. customer care and their staff is also so wrost that they will not help you ever. they will just fool by saying 48 hours. the worst product based company.”

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Posted 4 years ago

“Fake tshirts got 3 and return issue no way to return you have to go do self courier to them wtf Spend 1500 for 3 tshirt just waste of money.”

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Posted 4 years ago

“Return and quality is not upto the mark Bought 3 tshirts but all 3 are waste of money each tshirt cost me 500”

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Posted 4 years ago

“I had the worst experience with #thesouledstore. They typically make it a pain to return/exchange things..more than 10days and the issue still not resolved. The Long waiting time and no response to your request. #badservice #unprofessional #disappointed #unhappy #notrecommended”

Helpful Report

Posted 5 years ago

“I purchased a t shirt few weeks back which first show COD available but during payment COD wasn’t available so I used my card to do the online payment. The card wasn’t used anywhere other then in this site and week later my card got hacked and I lost 15k from my atm card. Don’t use your atm card in this site and the costumer service is so worst they never respond for the problems.”

Helpful Report

Posted 5 years ago

“Ordered case covers but that's not fitting the mobile.. it's pathetic.. delivery was evn delayed.. the worst part is return policy.. first n last buy from dis store.. really waste of mny n time..”

Helpful Report

Posted 5 years ago

“This is a pathetic store. I ordered one t-shirt from here and they sent me the wrong one! The hilarious part is the return policy. They expect you to the following: Exchange Policy Go through their return policy. Its idiotic for a online business: 1. They expect you to pack it and ship it back to them. 2. They say do no exceed Rs 100 as the shipping cost and they tell you to use speedpost. 3. They will refund the return shipping charges as some 100 points. LOL they expect people to come and buy again? DO NOT SHOP HERE! Total waste of time, especially if you get the wrong product, they want you to put in effort for their mess up! Useless business planning!”

Helpful Report

Posted 5 years ago

“Please improve your courier service Charge for shipping but at least send your products on time This start up company soon be a shutdown company if things continue to go on like this”

Helpful Report

Posted 5 years ago

The Souled Store is rated 2.1 based on 195 reviews