The Souled Store Reviews

Name: The Souled Store
Rating: 2.89

2.9 Rating 296 Reviews

46 %

of reviewers recommend The Souled Store

Company Reviews

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Metrics

2.9

Based on 296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

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“Souled Store offers stylish and comfortable apparel that captures the essence of pop culture and trends.”

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Posted 9 months ago

“I've been a huge fan of Souled Store for years now! Their designs are always on point, and the quality of their products is top-notch. I love how they manage to capture the essence of popular culture in their merchandise. I've purchased several items from them, and they never fail to impress. Highly recommended!”

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Posted 9 months ago

“Souled Store's quirky designs and comfortable fabrics make their clothing a must-have for anyone who wants to express their unique personality.”

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Posted 9 months ago

“Souled Store is a haven for pop culture enthusiasts, offering a unique blend of style and comfort.”

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Posted 9 months ago

“The Souled Store has a fantastic variety of clothing and accessories. From casual wear to fandom merchandise, they have it all. The best part is that they offer stylish products at affordable prices without compromising on quality. I’ve never been disappointed with anything I’ve purchased from here!”

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Posted 9 months ago

“Worst company and team I have encountered with. They have failed to refund my order for more than a week. Everytime I call the customer care centre, I'm told that the refund will be issued within a day but no progress for a week.”

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Posted 9 months ago

“Where is my refund ... Where is my money??????? What kind of a service this is and I have all your emails written about me getting the refund today and you also confirmed on your last emails that the item is received back, but I have not got my money at all. You souled store are a cheat and just take money frm customers but do not deliver nor refund back. Check your homepage and social media. I have already posted this few minutes ago and now I am sending all of this on YouTube and then lodging and FIR as I have all proofs Santosh Narottam So not buy as this is a fraud clothing co. They take ur money and do not deliver and then take the item back but you never get your money back. I am lodging a FIR now and have already posted their fake promises and emails sent with screenshots on FB, insta, and now sending all on you tube.”

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Posted 9 months ago

“This app is incredibly frustrating when it comes to canceling orders. It seems they have no regard for customer concerns or needs. The cancellation process is convoluted and poorly designed, making it nearly impossible to manage your orders effectively. Even after following all the steps, there's no guarantee your request will be processed in a timely manner, if at all. Customer support is unhelpful and dismissive, showing little interest in resolving issues. Overall, it's a frustrating experience that leaves you feeling ignored and undervalued.”

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Posted 9 months ago

“I enjoy this app's membership plan! Being a member is a blessing in disguise because I can obtain exclusive discounts and speedier delivery of my goods through the app!”

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Posted 9 months ago

“I've ordered galactic perfume thru online, fragrance are not that much satisfied, please improve fragrance quality, when I sprayed it smells like local detergent soap , Im using so many tees collections from your store that quality is fine , if you're entering to perfume section, you have to workout to get unique collection, this might lead to downfall , please make some unique perfume collections, sorry to say this , I feel I lost my money”

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Posted 9 months ago

“The souled store has the recent and trendy designs. All the superhero merchandise are available on the app.”

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Posted 9 months ago

“The Souled Store does a great job of curating outfits. Their styling suggestions are always on point and inspire me to create new looks.”

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Posted 9 months ago

“If you're looking for something different, The Souled Store is the place to go. Their unique designs ensure you'll find items that aren't available anywhere else.”

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Posted 9 months ago

“We had very bad experience when we had to return Souled store product when the size was too large. The proper size was not available and he ence we had to return the product. It has been more than 15 days now, their agent is not coming to pickup the delivery. Every time we get message that delivery boy was unable to pick up the delivery. I wrote emails. I contacted on helpline. They only give the timeline but doesn't show up. The return process is extremely bad.”

Helpful Report

Posted 10 months ago

“I placed an order worth over 7000 INR with The Souled Store. On the 2nd day after placing the order, I received a notification that the delivery attempt had failed because no one was available at home and the call was unreachable. However, this was entirely false; no one had called or visited my home. Upon receiving this notification, I immediately tried to reach customer support. Unfortunately, their website does not list a support number or live chat option. After some effort, I managed to find their customer support number and explained the situation. I also provided an alternative contact number in case there were any issues locating my address. I requested a callback from the escalation department, and I was assured they would get in touch. However, no one called, so I had to follow up and request escalation once again. They promised to call back within 30 minutes, but I never received a call. On the 4th and 5th days, I continued to receive misleading emails and SMS notifications claiming that the delivery attempts had failed for the same reasons—no one was home and the call was unreachable. By the 6th day, there was still no contact from the customer service team, and I had yet to receive my order. On the 7th day, I received a call promising that the delivery would be made by the next day, but this turned out to be another false promise. Dealing with The Souled Store has been incredibly frustrating. The lack of effective communication and the poor customer service have made the experience highly disappointing. I eventually requested a refund as I was about to fly out of the country. Their internal communication and delivery management are severely lacking, and I cannot recommend their services.”

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Posted 10 months ago

“The Souled Store does a great job of curating outfits. Their styling suggestions are always on point and inspire me to create new looks.”

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Posted 10 months ago

“Being a member at The Souled Store comes with great perks like early sale access and member-only discounts. It's definitely a smart choice for regular shoppers.”

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Posted 10 months ago

“Souled store is an app that has a unique style I mean have you even looked the deadpool backpack, the sneakers sooo coooolll”

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Posted 10 months ago

“The Souled Store offers great prices without compromising on quality. It's rare to find such excellent merchandise at such affordable rates.”

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Posted 10 months ago

“Quick and reliable delivery is one of The Souled Store's strengths. My package arrived promptly, which is perfect for those last-minute gift purchases.”

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Posted 10 months ago

The Souled Store is rated 2.9 based on 296 reviews