The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 2.91

2.9 Rating 304 Reviews

47 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

2.9

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

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“If you're looking for something different, The Souled Store is the place to go. Their unique designs ensure you'll find items that aren't available anywhere else.”

Helpful Report

Posted 11 months ago

“We had very bad experience when we had to return Souled store product when the size was too large. The proper size was not available and he ence we had to return the product. It has been more than 15 days now, their agent is not coming to pickup the delivery. Every time we get message that delivery boy was unable to pick up the delivery. I wrote emails. I contacted on helpline. They only give the timeline but doesn't show up. The return process is extremely bad.”

Helpful Report

Posted 11 months ago

“I placed an order worth over 7000 INR with The Souled Store. On the 2nd day after placing the order, I received a notification that the delivery attempt had failed because no one was available at home and the call was unreachable. However, this was entirely false; no one had called or visited my home. Upon receiving this notification, I immediately tried to reach customer support. Unfortunately, their website does not list a support number or live chat option. After some effort, I managed to find their customer support number and explained the situation. I also provided an alternative contact number in case there were any issues locating my address. I requested a callback from the escalation department, and I was assured they would get in touch. However, no one called, so I had to follow up and request escalation once again. They promised to call back within 30 minutes, but I never received a call. On the 4th and 5th days, I continued to receive misleading emails and SMS notifications claiming that the delivery attempts had failed for the same reasons—no one was home and the call was unreachable. By the 6th day, there was still no contact from the customer service team, and I had yet to receive my order. On the 7th day, I received a call promising that the delivery would be made by the next day, but this turned out to be another false promise. Dealing with The Souled Store has been incredibly frustrating. The lack of effective communication and the poor customer service have made the experience highly disappointing. I eventually requested a refund as I was about to fly out of the country. Their internal communication and delivery management are severely lacking, and I cannot recommend their services.”

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Posted 11 months ago

“The Souled Store does a great job of curating outfits. Their styling suggestions are always on point and inspire me to create new looks.”

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Posted 11 months ago

“Being a member at The Souled Store comes with great perks like early sale access and member-only discounts. It's definitely a smart choice for regular shoppers.”

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Posted 11 months ago

“Souled store is an app that has a unique style I mean have you even looked the deadpool backpack, the sneakers sooo coooolll”

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Posted 11 months ago

“The Souled Store offers great prices without compromising on quality. It's rare to find such excellent merchandise at such affordable rates.”

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Posted 11 months ago

“Quick and reliable delivery is one of The Souled Store's strengths. My package arrived promptly, which is perfect for those last-minute gift purchases.”

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Posted 11 months ago

“I am extremely disappointed with The Souled Store's service. I placed an order on the 5th of June, and despite waiting more than 10 days, my order is still stuck in the "shipped" status and hasn't been picked up by the courier. I needed this item for a special occasion, but the delay has ruined my plans. This is unacceptable, and I will not be ordering from here again.”

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Posted 1 year ago

“Exceptional service from Anuj Lavania from the DB Mall souled store location in Bhopal . I live in the US and wanted to order a couple of t shirts from your store so that my friend who was visiting could pick it up on his return. Anuj’s attention to detail and genuine enthusiasm made my shopping experience truly enjoyable. He went above and beyond to help me procure all my t shirts, placed the order for me from the warehouse to the store location as shipping it to my friends residence could be delayed due to unforeseen issues and a store pick up Was more guaranteed considering the tight timelines. He was prompt in following up regarding my order and kept me posted with responses and updates whenever I checked. Even when he was out of working hours, he coordinated and helped. That shows amazing commitment and gold standard customer service! Always a souled store fan and now with this kind of customer service, you guys have my loyalty and recommendation for life, thanks to his outstanding assistance!”

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Posted 1 year ago

“Very very poor customer service. Got the wrong product, and then when I called up to complain, three different people answered all 3 times, with zero knowledge of what to do except to say they would enquire and get back. Nobody got back. Now I am having a wrongly delivered item and paid for this product and nobody to take responsibility . 😠 😡. I have written to them , hoping to get a reply. Waiting to see what happens. Highly IRRESPONSIBLE ‼️‼️‼️😠😠😠”

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Posted 1 year ago

“They take the return but would not refund your money thus you will end without product and your hard money”

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Posted 1 year ago

“The clothes quality and designs are good, but their customer care support is really poor. If you want to return/exchange the product (Online) and get a refund, the process for the same takes forever with multiple follow-ups from your end. I purchased one T shirt and wanted to return the same due to the size issue, and I initiated the return in the month of Nov, 2023. The product was picked up in the first week of Jan, 2024 after calling them 7 times and dropping multiple emails. It's already March and I still have not received my refund yet, again I have already called them 3 times and dropped 2 emails.”

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Posted 1 year ago

“their employee life issucked up. They dont care for employee mental and physical health after working high hours.They just care for their customers and so much rigid to their processes.”

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Posted 1 year ago

“Poor delivery partnership, unable to deliver a product after so many delays. Don't have a backup if delivery otp is not received. They are fast in canceling the product and refund rather than addressing the underlying delivery concern.”

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Posted 1 year ago

“The collection of clothes is really good and the prices are also reasonable. Like the fitting and the fabric too.”

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Posted 1 year ago

“I purchased t-shirts from souled store. the quality was good enough. I got them at reasonable prices. Overall experience was pretty good.”

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Posted 1 year ago

“I buy a lot from The Souled Store. I like the products as the quality of the products are very good, they are trendy at the same time. The customer experience is very interactive and their approach in dealing with the customers is very nice. All the Best!”

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Posted 1 year ago

“i have shopped for 3 joggers, 5 t-shirts (for myself and as gifts) and a jacket over the course of a year and here's what i would say -the designs are good - delivery was fast(2 days for me) - return was also fast(almost 3 days) - the quality could be a lot better for some products (jackets and windcheaters) - joggers were of slick design and awesome quality (easily a 10/10) - a little overpriced but wait for festivals and buy a membership if you wanna shop frequently and you are good to go”

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Posted 1 year ago

“the quality of the clothes isn't up to the price they sell them for.”

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Posted 1 year ago

The Souled Store is rated 2.9 based on 304 reviews