"I like the service. The dude on the phone was pleasant. Ordering was relatively painless.
But the reason Im responding to this - & I hope this helps you improve your service, which deserves to be successful imho - the actual delivery - through UPS - was a bit of a nightmare- they claimed they'd delivered it - they hadn't - it was with a 3rd party - etc
It took 36 hours to sort out - in which time I didn't know what was happening.
And being that Im on the hook for a $600 piece of equipment that was not a happy experience.
I don’t mind the delay with the delivery.
But somehow you need to improve communications between UPS, you guys & the customer.
I dont know how you do that though tbh.
Anyway, other than that - good job snd good luck."