Thetheorytest is a fraudulent scam. If you have also been scammed, please report them to actionfraud.police.uk and the Competition and Markets Authority (for breaching the Consumer Contracts Regulations). They need to be shut down. Please read my experience and do not give any money to these thieves. I Googled "theory test" and, as thetheorytest dot co was the first result to come up, I stupidly assumed this was the official website. I paid £45 for a theory test. It seemed expensive and I had a bad feeling that something wasn't right so I did some research into this company. I found countless negative reviews on here and elsewhere describing them as "fraudsters" and "scammers", as well as a newspaper article talking about the scam they operate. I quickly realised that I'd been defrauded. Within ten minutes of paying the money, I contacted them via the email address on their website and politely asked them to cancel my booking and for my £45 to be refunded in accordance with the Consumer Contracts Regulations which state that consumers have the right to cancel within 14 days and that ‘the trader must reimburse all payments [...] without undue delay’ and ‘not impose any fee on the consumer in respect of the reimbursement’. They offered to refund £25 but refused to refund the whole £45 stating it was in their terms and conditions. I explained to them that the legislation overrides their terms and conditions and makes it clear that they are not allowed to do this and that they must refund me in full. However, they have repeatedly refused to do so. Aside from their illegal practices that are in breach of the Consumer Contracts Regulations, it's clear that thetheorytest.co is a scam anyway as a theory test via the official website is £23 yet they are charging £45. Please only book a theory test via the Government website. All other websites offering theory test booking are also highly likely to be scams. thetheorytest.co are very difficult to contact. There is no phone number on their website and the address listed on their website is fake. Thankfully I found their real address. One of the company directors, Suzanne Hassan (also known as Suzanna Shahrour), has previously been a director of another company (called Your Theory Test Limited) which ran almost the exact same scam. Ironically, she's also a lawyer! Needless to say both her and the other director (her husband, Bashar Shahrour) have been reported for fraud.