I ordered a few toys for Xmas presents, which I had no qualms about until I realised the Entertainer use Hermes for their deliveries. Just over a week after I ordered I got confirmation from Hermes that my parcel had been delivered to my home address and personally signed for by me. I was in Lithuania at the time on holiday. No-one was at home andthere was no-one to sign for it. I phoned my neighbour who confirmed nothing had been left outside the front door. Given that Hermes have a reputation for (a) non-delivery and (b) thieving drivers, I contacted the Entertainer to ask them to find out what had happened. The first response i got from the Entertainer was for me to phone Hermes and find out myself. Maybe I'm being picky, but if I buy something online I believe it's the sellers who are responsible for the delivery being successfully made - not for the customer to do all the donkey work for them. So I complained a bit. Which was good because Customers Services simply said they would re-send the items with Yodel instead - except that not all the items were in stock any more so they part-refunded me. Which is annoying a week before Xmas. Then Customer Services emailed me to say they couldn't use Yodel and they would have to use Hermes again. At least I think that's what they said - their English and grammar was apalling (not sure if it was someone who was a bit thick or had been hitting the sherry after a Xmas lunch....). At least, today, my replacement parcel turned up - from Yodel. So I'm not sure what all that nonsense about having to use Hermes again was all about. UNFORTUNATELY - the parcel had been opened and not resealed. FORTUNATELY - the courier obviously didn't need any of the order for his own kids Xmas presents so it wall all there. So would I use the Entertainer again ? Not bl**dy likely. I was being a cheapskate because the stuff I ordered was on sale. From now on I'm sticking to professionals like Smyths Toys.