The moment we arrived we were being shadowed everywhere we ventured....the I made it obvious that I wasn't happy by this....OK that being said when we were interested in a car we were interested in your staff were second to none...we purchased the car and we could pick it up the next day...we were told the car would be all ready for us by 10am ...we ourselves were around Half hour late but nobody was concerned by that...we went through the system and was asked if we wanted to view our new car and we said yes please...on viewing the car it didn't look as if anything had been done to it at all and was quite dirty inside and out...so it was sent back to be cleaned ...approximately 10 minutes later and we were told that the car is now ready so on inspection for the second time we were not happy I would go as far as to say all that was done was they sprayed polish around to make it smell like new....all the dirt and dust was still in and on the car...so the manager was called and the he sent the car back again and we went for lunch ...we came vack to a much better cleaned car not 100% but cleaner....this us around the 5 car we have bought from tcw and probably the last