Absolutely disgusting. Bought a car on 29th april with valid mot and service done for sale. Couldn't be happier. Firstly alarm bells should have rung when I bought the car as the day before i was assured the door seals would be reattached for my collection the following day as they were hanging down. Low and behold they were not done for my collection and therefore the salesman assured me he would call me in 48 hours to get it booked in to be done. I ended up calling them after 2 weeks as I hadn't heard anything. I then booked it in myself to be done. Following from this, 5 weeks after I bought the car the steering sensor come up and the steering had a Major fault which needed urgent attention. Called the rac warranty who I was sold this with the purchase of the car (good job really) and they come out to see the car. When the rac come they knocked something under the bonnet and knocked the sensor off and the fault went. For reassurance the car was taken to an approved rac warranty garage and there for 3 days until the sensor did not return therefore nothing could be done to it as the fault was no longer present to fix. 3 weeks later and the sensor has come back on and is now with a garage miles from my house as it was towed to the nearest garage to where the car broke down which was no near home. The car has been there all day and work is needed but the warranty covers it doesn't it......no it does not! The warranty covers some costs but not all of the Costs to finish the job. Although when I took the policy out I was assured nothing would need to be paid on faults such as these as they are major non wear and tear faults. But no......didn't explain that these types of things would need to be paid by myself although I'm paying for an extended warranty on it!!!! Phoned trade centre and kicked off as you do. Firstly I was on hold over 20 mins each time to speak to customer care who each time put the phone down on me.....then when I called back I was promised a call back within half an hour at 10 this morning.....for my call back eventually at quarter to 3.....bless them When I finally got round to speaking to someone they assured me they would look into it to try and work out what they could do to help with the additional costs which were in excess of £100 and would call me back at 4. I did get a call at 4 but then when trying to sort it the phone was put down again and then I called back to try and resolve. Was offered half the value paid to help me out....this was not helping me out as I still had to pay for work to be done to finish the job they assured me I wouldn't pay a penny on. When then going through trying to see if there was anything they could do, was told would get a call within half an hour again... hour and 20 mins passed so rung them back and the woman has decided to go home without even a courtesy call or email......thanks love! My car is stuck in a garage 19 miles from my house with nothing being done to it because you've decided to go home! Absolutely disgusting! Never again will I set foot inside trade centre wales for a vehicle. No effort and no consideration. Absolute joke!