The Warehouse = 1. Zero customer service 2. Zero accountability 3. Zero fks given Very few staff are genuinely concerned for customers experience. NEWSFLASH .... Without customers, your staff would be hard pushed for any employer to take them on. Scenario 1. Check online, see a product is in stock, drive there to purchase .. simple? No, apparently not. Get there - it’s nowhere to be seen. Spend 20 minutes up and down aisles looking - no staff around to ask. Finally see staff member - YAY! Shrugs, aw .. I dunno .. ?????? What??? I say ... I dunno, it’s probably sold out. Can you look? No, I’m busy. You’ll have to find another staff member - walks off. Old school me would have spent a moment going over her responses with her - but not wanting to be escorted from shop by cops, I left. Scenario 2. I’ll order online - click and collect. Easy right? I’ll avoid possibility of mindless dealings with ignorant staff members. Wrong .. again. Your collection is ready ... Drive to store, park, wander in. Here’s your order ... UM NO .. that’s not my order. Aw .. hang on. 15 minutes later - we don’t have it in stock. Try again in a week. WAIT - it is in stock. It says it’s here. I ordered it. Aw .. yeah it says it is, but I don’t know where it is. It’s not on the shelves and I think it’s on a pallet out the back.They’re not opening that till next week, so you’ll have to come back then!????!!!! Find a manager please ... 10 minutes she turns up. Kids told her I’m not happy. She looks like she’s just sucked on a lemon.Yes? I explain. Yeah, well it’s not our fault. We don’t know where everything is in here and he did look for you. I’ll cancel your order and you’ll need to make another one. I wonder if this is the day the police will escort me out. I walk out - beaten again by the ignorance of : Zero customer service, Zero accountability and Zero fks given. I won’t walk through their doors again. The sooner they sink, the better. If this sounds familiar to your story - do the same. Don’t enable this company and their staff to continue treating people the way they do.