The Warehouse Reviews

Name: The Warehouse
Rating: 2.08

2.1 Rating 265 Reviews

25 %

of reviewers recommend The Warehouse

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Metrics

2.1

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

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“I visited to your Petone store and i like to see that you have great staff like Bani ...She helped me in very good way....i appreciate her.”

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Posted 2 days ago

“We visited your Silverdale store to by a $200 + item this weekend just gone. At the front of the store you had a presentation to former PM Adern . This was proudly showing her toxic book. This is our last visit to you. Your support of her removed our support for you and all your businesses.”

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Posted 1 week ago

“We went to Takanini The Warehouse today. We bought a photo frame and bought a print out and after sitting in the car, we realised that it is not the right size. We went inside to the warehouse stationary counter to return it and the customer service girl asked us to go to refund counter. When we went to that counter, Ninder rudely asked us to go to another counter. We waited for more than 10 minutes at the other counter because Kristel had put the sign “ this counter is closed” as she was doing her work. When we asked Kristel and another guy to please assist us because we are getting late for an appointment, the guy next to Kristel refused to assist us. After 5 minutes, Kristel asked Ninder again to help us. When Ninder saw me frustrated, she threw the photo frame on the counter and refused to assist us. Worst customer service experience ever.”

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Posted 1 month ago

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Posted 1 month ago

“85” tv, large cabinet & soundbar purchased online … 6 days later delivered. Excellent service.”

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Posted 2 months ago

“I don’t like your new system Of ordering was much easier to type in what you wanted I’ve Even taken to using Google which takes more time I’ve always been an ardent fan of The Warehouse and its excellent wide variety of goods, including grocery, and good pricesand have spent a huge amount of money there but am tempted to spend at KMart now and on line companies like Dick Smith and supermarkets”

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Posted 2 months ago

“Never received order, after 40 days got notice it was delivered. Not received, will never recommend using this site. Live and learn, don’t use it😡😡”

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Posted 4 months ago

“Julia was rude. Only asked politely for the price on an item. Rude.”

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Posted 4 months ago

“I ordered a couple things from Amazon and I still haven't received any of my packages I won't buy anything else from them and I will be turning them in to BETTER BUSINESS AND I WILL BE TELLING EVERYONE I KNOW AND POSTING IT AS WELL”

Helpful Report

Posted 5 months ago

“Ordered Dec 16 haven’t received nothing yet payment was taken out Dec 18 is this a scam warehouse deals”

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Posted 5 months ago

“I did a click and collect order, went into store and gave my order number, got box and I said oh that looks small but got told it gets packaged really well at central so everyone says that…. This was on Monday 23rd Dec. Then when wrapping presents realised half the order was missing on Xmas Eve. Went back on Boxing Day and waited for a while to receive another box, oh but there was still stuff missing… 3 more bags later and finally got full order. Customer service is appalling! Really disappointing!! No apology, no nothing!”

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Posted 5 months ago

“If I could give them zero stars, I would. I ordered an outfit that was really expensive and they kept sending me the wrong things and told me to keep the items instead of sending me what I wanted in different sizes that I could not wear by the way. Since I purchased the items through Afterpay, I could not get refunded so BEWARE! They are a bunch of scammers.”

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Posted 6 months ago

“Was extremely impressed with the immaculate condition the clothing area was in when I visited last night. Easy to find what i needed abd the lovely assistant I think her name was Maisey was pleasant and you could tell she took pride in what she was doing. Well done lady you're a credit to the Papanui branch keep smiling you're awesome.”

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Posted 7 months ago

“Went to Motueka Nelson on sunday20th the service was real bad lines people one operator because they closed one lane customer having problem had to say for goodness sake open another lane get your stuff together over there you guysdrkstratfo”

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Posted 7 months ago

“Yesterday i had the pleasure of witnessing one of the best customer service experiences for the first time in years at the Whangarei store. Jahcze, was her name and she was ever so patient with a young mum who has mental health issues including physical tics and unsociable behaviours. She was loud and used profanity as well. Jahcze took her time and served with a smile. I hope something lovely happens to make Jahcze see that she is appreciated.”

Helpful Report

Posted 8 months ago

“The Porirua Warehouse I have stopped shopping there, I find the staff their are very Rude and very unhelpful.”

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Posted 8 months ago

“Was disappointed by the lack of counters open to serve me. Waited more than 20mins. Unfortunately, I forgot that the store prefers you to serve yourself than provide human contact to make the shopping experience friendly.”

Helpful Report

Posted 9 months ago

“I was at the pukekohe. Got 2 packs of tomatoes, my favourite went to self service counter, scanned but noticed that the counter had some liquid on it, told staff lady she said it must off been from last customer I picked up the packet of tomatoes and told her that the tomatoes had a rotten one in it and asked if I could go and get another packet she said yes rather bluntly. I went back to get another packet which there were only six left another rotten packet was really bad. Took it to the checkout lady wasn’t there so I told someone else that they need to check their stock so disappointed actually I buy these all the time and my daughter said to me that always like that mum which is true always have to throw some away. Lazy up here.”

Helpful Report

Posted 9 months ago

“Warehouse Whangarei has to be one of the worst run businesses EVER. Staff is only to find at the checkout and has no interest in helping . Cash tilt ( although having 4) are hardly ever manned. If they are ,they tell you the amount but you don't see it on screen ( legal ?!? doubtfull...) . There is is very good reason why this huge building is deserted of customers....”

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Posted 9 months ago

“Website is a scam ! They do not respond to email, and block comments on the instagram page! I have not received my package in over a month !”

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Posted 11 months ago

The Warehouse is rated 2.1 based on 265 reviews