Name: The Warehouse
Rating: 2.11

“I paid for a TV using click an collect after hours, website said it was in stock with a 1-4 day wait. I could have ordered click and collect the next day and picked up same day but I received no updates. It’s been 5 days with no updates, I called and they say they dont give tracking numbers or information to customers.. I went into store and they said was being delivered from their warehouse but couldn’t give me any more info, the staff even said their new system was impractical..no emails, no updates in the app, no details through phone or staff, no tv lol. 5 days later, again I could have ordered click and collect today and received this arvo but my order from 5 days ago still isn’t processed. Worst online ordering service, misleading about stock, no communication, prioritising new store sales over prepaid click and collects.”

Helpful Report

Posted 1 month ago

“I have placed online order for $199 and cancelled in few hours but, it's been 3 days I haven't yet received any information not even refund. Poor online customer service. Scared to order bulk amount.”

Helpful Report

Posted 2 months ago

“I placed an online order through The Warehouse app, however I still haven’t received the item. I have sent several emails asking for an update, but unfortunately I haven’t received any response so far. This lack of communication is disappointing, as I expected better customer service. I hope this issue can be resolved soon.”

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Posted 2 months ago

“Warehouse Stationery - Lunn Ave, Mt Wellington - Vana is AMAZING! Daughter was so frustrated with ordering photos but Vana was patient and willing to find a solution! Thank you. Highly recommend!”

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Posted 2 months ago

“Staff keeping an eye out of the self check out tills not that honest. You accidentally leave something behind and they won’t bother letting you know. They pick it up and probably put back for sale again.”

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Posted 2 months ago

“Absolutely Disgusted I went to the Warehouse in Rolleston at about 9am 27/12/2025 this morning to get some photos print from my phone I asked the Lady behind the counter for some help I think her name tag said Ella or something as it was hard to read she was the only one on she rudely said have I used one before I said No she said easy just push start and follow directions which I did but still nothing really happened each time I asked for abit of help she huff and came over I explained that I am not up with Technology finally we move to the machine next door a used a USB cable I found her Attitude pretty Disgusting for the Warehouse This is Basically what happened I look forward to your response on this”

Helpful Report

Posted 3 months ago

“Absolutely Disgusted I went to the Warehouse in Rolleston at about 9am 27/12/2025 this morning to get some photos print from my phone I asked the Lady behind the counter for some help I think her name tag said Ella or something as it was hard to read she was the only one on she rudely said have I used one before I said No she said easy just push start and follow directions which I did but still nothing really happened each time I asked for abit of help she huff and came over I explained that I am not up with Technology finally we move to the machine next door a used a USB cable I found her Attitude pretty Disgusting for the Warehouse This is Basically what happened I look forward to your response on this”

Helpful Report

Posted 3 months ago

“10/10 made me cry and chicken out cause I cried so bad I'm 10 and they were nice like when I was crying they backed off you should try it NOW! But don't worry dad didn't cry”

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Posted 5 months ago

“For the first time I used click and collect. One of my items was out of stock and had to be shipped in. When I phoned to inquire the staff were helpful and easy to talk to. It arrived 2 days later which was fine. The products I purchased have been value for money. What a great experience!”

Helpful Report

Posted 6 months ago

“For the first time I used click and collect. One of my items was out of stock and had to be shipped in. When I phoned to inquire the staff were helpful and easy to talk to. It arrived 2 days later which was fine. The products I purchased have been value for money. What a great experience!”

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Posted 6 months ago

“Good range of goods at a reasonable price. I ordered some cold weather clothes for my friend in Auckland, mixed up the address and got through to customer service. The lady was so helpful, found my package and sent it on to the correct address. I’m really happy with the customer service rep Molly. Well done, The Warehouse!”

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Posted 9 months ago

“I visited to your Petone store and i like to see that you have great staff like Bani ...She helped me in very good way....i appreciate her.”

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Posted 9 months ago

“We visited your Silverdale store to by a $200 + item this weekend just gone. At the front of the store you had a presentation to former PM Adern . This was proudly showing her toxic book. This is our last visit to you. Your support of her removed our support for you and all your businesses.”

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Posted 9 months ago

“We went to Takanini The Warehouse today. We bought a photo frame and bought a print out and after sitting in the car, we realised that it is not the right size. We went inside to the warehouse stationary counter to return it and the customer service girl asked us to go to refund counter. When we went to that counter, Ninder rudely asked us to go to another counter. We waited for more than 10 minutes at the other counter because Kristel had put the sign “ this counter is closed” as she was doing her work. When we asked Kristel and another guy to please assist us because we are getting late for an appointment, the guy next to Kristel refused to assist us. After 5 minutes, Kristel asked Ninder again to help us. When Ninder saw me frustrated, she threw the photo frame on the counter and refused to assist us. Worst customer service experience ever.”

Helpful Report

Posted 11 months ago

“We went to Takanini The Warehouse today. We bought a photo frame and bought a print out and after sitting in the car, we realised that it is not the right size. We went inside to the warehouse stationary counter to return it and the customer service girl asked us to go to refund counter. When we went to that counter, Ninder rudely asked us to go to another counter. We waited for more than 10 minutes at the other counter because Kristel had put the sign “ this counter is closed” as she was doing her work. When we asked Kristel and another guy to please assist us because we are getting late for an appointment, the guy next to Kristel refused to assist us. After 5 minutes, Kristel asked Ninder again to help us. When Ninder saw me frustrated, she threw the photo frame on the counter and refused to assist us. Worst customer service experience ever.”

Helpful Report

Posted 11 months ago

“85” tv, large cabinet & soundbar purchased online … 6 days later delivered. Excellent service.”

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Posted 11 months ago

“I don’t like your new system Of ordering was much easier to type in what you wanted I’ve Even taken to using Google which takes more time I’ve always been an ardent fan of The Warehouse and its excellent wide variety of goods, including grocery, and good pricesand have spent a huge amount of money there but am tempted to spend at KMart now and on line companies like Dick Smith and supermarkets”

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Posted 11 months ago

“Never received order, after 40 days got notice it was delivered. Not received, will never recommend using this site. Live and learn, don’t use it😡😡”

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Posted 1 year ago

“Julia was rude. Only asked politely for the price on an item. Rude.”

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Posted 1 year ago

“I ordered a couple things from Amazon and I still haven't received any of my packages I won't buy anything else from them and I will be turning them in to BETTER BUSINESS AND I WILL BE TELLING EVERYONE I KNOW AND POSTING IT AS WELL”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

The Warehouse Reviews