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The Warehouse Reviews

2.0 Rating 241 Reviews

24 %

of reviewers recommend The Warehouse

Company Reviews

2.0

Based on 241 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

The Warehouse 5 star review on 14th September 2022

The Warehouse 1 star review on 28th May 2022

The Warehouse 1 star review on 21st January 2022

The Warehouse 1 star review on 23rd December 2021

The Warehouse 1 star review on 16th December 2021

The Warehouse 1 star review on 16th December 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had known about the deplorable customer service for which The Warehouse is known before I stepped foot in their stores. I purchased some gummy collagen vitamins that were so hard they were inedible. They were harder than the rubber legs on my tripod. They were as hard as the rubber soles on my sneakers. They were also expensive, so I took them back and asked for a refund. The manager at the Porirua store told me they don't do refunds on "food items" because they don't know what I did to it and they can't resell it. What in the hell? First off, what could I possibly have done to vitamins to make them that hard and worthless? Second, why would they want to resell something that's obviously defective? They could not point to any printed return policy stating they do not honor refunds on their worthless items. They just refused to refund my money. I was glad I requested the refund before I started shopping because they just saved me a couple hundred dollars on that same trip as I left immediately, leaving items in my trolley right there at the register. I will NEVER shop at this sorry excuse of a business again.”

Posted 1 week ago

“3 weeks have gone by still Waiting on a paid item which wasn't in store I was convinced that they will order my item and finally be one of many happy customers No no not truly disappointed So I will go and get my money back I have treasured my receipts Just incase So hope they get there beep beep beep together Thinking will I have to fight for my money Reviews look rather grim”

Posted 4 weeks ago

“after 45 days of shipment (thei claim) finaly claimed that the item was delivered where it was NOT Thei lied about it No response whatsoever”

Posted 1 month ago

“Is something wrong when you order a pair of slippers to have to wait until they come all the way from Australia.”

Posted 1 month ago

“Was a long time warehouse employee. 14 years. Always thought highly of the company till lately. Selling caged chicken eggs. Disgusting!!!!!! Put yourself in the life of misery they have. I have hens and they are amazing and such personalities. No living creature deserves to be treated so badly. You suck. I now hate the warehouse. Money is all that matters. I thought Steven Tindall was a Paw Justice supporter not sure of that. Come on Steven get behind the banning of caged chickens instead of supporting it. My opinion of the warehouse is now down the drain.”

Posted 3 months ago

“I bought a bag of apples only to discover they were soft and brown on the inside. Not good enough. if you are going to stock fruit, please make sure it is fresh and not only suitable to throw in the scrap bin. most disappointing. Will not be buying apples again from The Warehouse.”

Posted 3 months ago

“The Warehouse would not sell me an item they had on the shelf as it was the last one! This was an item I needed, I went else where and will not be returning to Hastings Warehouse.”

Posted 3 months ago

“You didnt make me happy.... When ordering on line your photo's and pictures are absolutely useless... How do you pick pattern curtains if you can't see the patterns.. If there's a slightly ok picture it's so far away it's still useless..”

Posted 6 months ago

“Totally disgusted. You have charged me $20.76c to deliver two items. A dogs bed and a stainless steel drink bottle. TOTAL RIP OFF!!! The delivery cost was almost as much as the dog bed.”

The Warehouse 1 star review on 17th August 2023

Posted 8 months ago

“Warehouse Stationery Takanin closed down and now there are 14 people in the queue and a 20 mon wait at the Warehouse. Not good enough. You could at least provide seating and refreshments !!!!!”

Posted 1 year ago

“Easter bunny giveaways have gone from a decent sized 4 dollar choccy bunny with different flavours in recent years to a small milk chocolate one worth 1 dollar something. Also have 2 children where in past years could get one each for them but now only one per family.... Really Disappointing and frankly despicable behavior from the warehouse this year.”

Posted 1 year ago

“They charge you for collecting. Lol. River Island dont. How much customers warehouse must loose. I order online send to store and collect for nother. Love RI. Learn something warehouse.”

Posted 1 year ago

“Very bad quality! Bought tea towels and washed them as directed. What came out of the washing machine was almost half of the original dimensions and looked horrible. Is very bad quality. I would certainly not recommend buying them. Had to go back to the store to get my money back. There wasn't even an excuse for my bad experience and it's not the first time I had to return something because of the poor quality. I'm not sure what's happening at The Warehouse. I used to buy a lot there, but the quality of many products has gone down from pretty good to really bad. I'm going elsewhere.”

Posted 1 year ago

“Went to The Warehouse in Sylvia Park today at about 1:00 pm. Wanted to buy a Warehouse gift card for a friend. None of the normal checkouts were open, so I went to the self checkout section where there was a young male on duty. I stood around waiting for him to finish activating some form of credit card while he ignored me. Eventually I said, “Am I going to stand here for a hundred years until you help me?” He replied, “You’re welcome to stand there.” I promptly discarded the other goods I was going to buy, on the counter and walked out. Extremely rude!! I will buy a gift card for my friend somewhere else and I will never shop at The Warehouse again. Appalling bad manners and service!”

Posted 1 year ago

“Still waiting for an order online for delivery. 4-6 business days for delivery is too long . It would have been quicker getting it shipped from Australia. Never again . The birthday has been missed .Fish Pond here I come .”

Posted 1 year ago

“Today I went to buy a digital watch at The Warehouse, Rangiora. I selected a watch and asked if the young man could set it for me. He said that there would be a $25 charge. I was horrified as I have bought many watches from them in the past and never been charged for setting them. I left without the watch and a very dim view of their customer services policies.”

Posted 1 year ago

“I ordered some paper plates on Thu, 9 Feb, 22:43 and received an email the next morning my click and collect could be pickup after 6pm Fri , 10 Feb this is a joke I am still waiting Tue , 14 Feb what makes the situation worse is I ordered items from Pak and Save click and collect on the same date as well as a click and collect from PB Tech and I collected both orders on Feb , 10 Manukau Warehouse has become a joke this is proof that whom ever is managing this store is not capable of doing their job this is not the first time I have had an issue with this store if I could give it an negative -5 I would what a pathetic place to shop beware anyone buying from this monkey run outfit mind you a bunch of chimpanzees could probably do a better job I used to work in waehousing and if I had been this useless filling orders I would have been FIRED product image Party Inc Paper Dinner Plates 23cm White 40 Pack Qty: 5 Item No: R2803560 Pickup tomorrow after 6pm”

Posted 1 year ago

“Every time I shop in Warehouse Te Awamutu there are never enough tills open . Please seriously consider getting self service tills. Frustrating trying to pay for something especially when I see 2-3 staff yapping in the back of the store ..”

Posted 1 year ago

“Absolutely fantastic Aran Really friendly Thanks”

Posted 1 year ago

“Theres a lady at HAWERA Warehouse and she is arrogant and rude not only over the phone but in person too. My husband has rang Hawera Warehouse and received this person on the phone a few times and dealt with her in store many times. Her manner is rude and arrogant towards him and she definitly does NOT like tending to customer needs and requirements. She treats him with disgust every time. She may think twice when i am with him next time because i will not stand for this treatment. Put the shoe on the other foot… how would she like to be treated badly each time we seen her. She needs to be rid of. We are all human and respect to customers is a key factor in service. If its difficult for her maybe she shouldnt be around customers or deserve a job. She even had the cheek to ask him if he had covid because he was wearing a mask. Then that wasnt enough, she asked why he was wearing a mask? Its not a crime to wear a mask and is the persons own choice wether they do or dont wear a mask! A mask was used to keep him safe and others if u must know. Your disrespect doesnt go unnoticed and if you read this you know who you are. If you treat my husband in this manner again a complaint further up the chain will be made.”

Posted 1 year ago

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The Warehouse is rated 2.0 based on 241 reviews