The Warehouse Reviews

Name: The Warehouse
Rating: 2.04

2.0 Rating 241 Reviews

24 %

of reviewers recommend The Warehouse

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2.0

Based on 241 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic Aran Really friendly Thanks”

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Posted 1 year ago

“I had a lovely lady named Julia in the BLENHEIM store helping me join market place last Sat. She was so patient and understanding. I was buying a Xmas tree and didn’t know how to join. Wish their were more “JULIA’S” around.”

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Posted 1 year ago

“Sent an image via printicular to The Warehouse Matamata and was most impressed that they bothered to call me (within an hour of the order being placed) to let me know there would be a delay due to ink and check how quickly I required the item. Thanks guys Great Service :)”

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Posted 1 year ago

“Made a mistake but gave me a free shipping voucher along with a full refund”

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Posted 1 year ago

“I visited the Richmond Warehouse early this evening. 6.21pm Wednesday the 9th November. I cannot believe how helpful the young lady was. She even helped me set up my market club on my app. I got an extra discount with it. Thank you special lady. I did nit get your name but you were wearing a black Covid mask. Bless you for your kindness I saved $31 from market place for your effort helping me set it up . I was visiting from Matamata”

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Posted 1 year ago

“Have just had the best shopping experience again at your Queenstown branch, - many thanks to Jodi today for going above & beyond helping my elderly mother with her furniture purchase. Any business is only as good as the people the customer deals with… Well done Jodi & many thanks for your kind, cool & awesome service! Give that girl a pay rise!!”

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Posted 1 year ago

“Pleasant and helpful service at Balclutha warehouse today, staff couldn’t be more helpful 👍”

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Posted 1 year ago

“I bought a 50inch veon TV from warehouse takanini which needed warranty replacment. At first it was a lot of going back and forth which was frustrating as the specific tv was not in stock, but after talking to the manager ,(Pritma) who was very understanding- we were able to resolve the issue and get a 55inch with a reasonable price difference to pay. Very happy with the end result.”

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Posted 1 year ago

“I bought the new Eli Saab perfume 'Girl of Now' 30ml online & chose Click & Collect for an extra $3. The perfume is fab, love the orange blossom & Vanilla notes. Very easy to order on line & arrived with 3-4 days. Thank you.”

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Posted 1 year ago

“Aran is fantastic !!!!!!!!!!!”

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Posted 1 year ago

“Dylan at the print shop 5 star service.”

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Posted 1 year ago

“I came in last week to purchase a Deluxe 3 in 1 Trike, couldn't find it in-store I asked one staff member by the name of Tamara M from St.lukes stopped what she was doing to assist me, she was very friendly and very helpful, she had a look in the system and found they didn't have stock, she checked other branches there were a few at the Albany store, she placed a click and collect and had it delivered to my address. This item will be gifted and it arrived to my address a week before the birthday, so I am very please that she suggested to have it delivered, saved me driving out to Albany store to pick up. Thank you so much Tamara M for your amazing customer service.”

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Posted 1 year ago

“The Warehouse Papamoa…Maddison is such a gem so helpful, kind and considerate. After trying three stores previously & getting not very good customer service over the phone this little beauty Maddison was such a delight to deal with I honestly can’t wait to go into papamoa store because of her. She’s Such an asset to The warehouse.✨”

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Posted 2 years ago

“We had an issue with an appliance which took a lot of resolving with the suppliers. Kim at the Warehouse Whanganui sorted it for us, making a frustrating situation so much easier with her professionalism and persistence. We are so appreciative of the hard work she put in, and her willingness to go the extra mile for us. Give that girl a pay rise!”

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Posted 2 years ago

“I have shopped at The Warehouse for many years now and have been a customer in Botany and also in Pakuranga. I have only experienced good things as godd value for money, good products,friendly customer service always willing to help and some even going out of their way to help.They are very good on the phone.”

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Posted 2 years ago

“This review is for two Warehouse employees that went above and beyond with their service - BREI from the Bell Block branch in New Plymouth and ANTHONY at customer services Sylvia Park, Auckland. Each employee enabled the facilitation of transferring a VERY hard to find outdoor seating set from Taranaki to Auckland. Their hard work is very much appreciated - well done guys!”

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Posted 2 years ago

“I wish to give a huge Thank you to the Warehouse Te Kuiti Branch staff members TE Auwe Tihi-Kemp and Vanessa Hemana who alerted me to the fact that my items were at the Warehouse Te Kuiti and worked to get me and my purchases reconnected and the $60 delivery fee compensated after l put out a plea via Facebook and correspondence with The Warehouse online staff (Mainfreight had indeed lied re email correspondence to you ( their Ref :FWM40484791 ,15/11/21) about delivering to my home address , they had not and to date there has been no satisfactory explanation . But thank you to Te Kuiti re Facebook and especially the Te Kuiti staff who saw my plea to find my purchases and contacted me . This was extremely stressful especially Mainfreights lack of honesty , I will not purchase items that need delivery from them in the future . Thank you again Te Kuiti Warehouse staff...your service is always great and you ho the extra mile for your customers.”

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Posted 2 years ago

“Bought a smart tv 3 weeks ago which just died called 0800 number ............. so went to st luke branch Auckland expressed my issue Tania at the checkout made it a breeze 10 mins in and out with another one what a great person made my day thanks Tania Wherehouse is lucky to have you. Brian”

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Posted 2 years ago

“Recommend to Everybody!! Auckland is on Level 4 lockdown n the Communications, service throughout n clothing was EXCELLENT!! AAAAAAAAAA++++++++++ Great Team Effort The Warehouse Team ♡”

The Warehouse 5 star review on 13th September 2021

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Posted 2 years ago

“You had some really gd special”

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Posted 2 years ago

The Warehouse is rated 2.0 based on 241 reviews