The Warehouse Reviews

2.1 Rating 242 Reviews
24 %
of reviewers recommend The Warehouse
2.1
Based on 242 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
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The Warehouse 1 star review on 17th August 2023
Melanie Taylor
The Warehouse 5 star review on 14th September 2022
Andrea
The Warehouse 1 star review on 28th May 2022
R
The Warehouse 1 star review on 21st January 2022
Sarath KS Nair
The Warehouse 1 star review on 23rd December 2021
Anonymous
The Warehouse 1 star review on 16th December 2021
Anonymous
The Warehouse 1 star review on 16th December 2021
Anonymous
10
Anonymous
Anonymous  // 01/01/2019
Napier warehouse, namely Fiona is awesome, has helped every time and seems to know everything
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Posted 3 years ago
I've brought so many different things and never had an issue. Great sales sometimes.
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Posted 3 years ago
I places a order on 5/10/2020 and received it to ny on 5/16 Very fast shipping
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Posted 3 years ago
I was able to get what i wanted to buy, they even had a toilet when I needed it. The staff were friendly and knowledgable.
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Posted 3 years ago
You guys are awesome! I wanted to send something to my aunty during this extraordinary lock down period. She is going through some personal issues at the moment. And just wanted to give her something to comfort her. Being in Australia made it impossible to drop anything off at the door. But through the online services The Warehouse provides I was able to :) and super fast delivery too! I placed my order on Tuesday she started receiving items yesterday! Within 48hours of my initial order placement! Very efficient! Not used to it TBH. I have been in Australia over 25 years and can not remember having any deliveries that fast. Love it! Thank you soo much guys! Love your work! Stay safe NZ xx
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Posted 4 years ago
I would like to say a big thank you to Kaelynne Hudson at the SIDC for being so efficient and helpful with a charity donation of pyjamas! Well done -great service!
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Posted 4 years ago
Very good online customer service I am so happy to receive my parcel Thank you so much to you all working for us Thanks muni
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Posted 4 years ago
Best employees in the world
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Posted 4 years ago
it was very cheap and good quality
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Posted 4 years ago
we went to two branches of w-hse looking for out door lounge suits. the suites were still in boxes. no demo model. stacie william @ alex from lower hutt branch put the kit together so we could see what we were buying. excellent servise @ ahappy customer. thank you g. brockie
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Posted 4 years ago
Wrote a review yesterday. Spoke to the owner about my concerns and he said I could return couch (on a no-return policy). Very pleasant to deal with, very understanding. Not happy that this misunderstanding happened, but based on the great customer service, I would definitely give them another go.
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Posted 4 years ago
I love the great service and the extra help the staff @Te Kuiti The Warehouse consistently give me...as an older person they help me with larger items and are quick to find answers to my enquiries...especially would like to thank Christina(Chrissy) and Janet and Ellen who greatly assisted me today . The staff are what makes me go back as often as I do- always a pleasurable shopping experience.
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Posted 4 years ago
Very co operative,informative,takes time out for customers to search for appliance,smiling cashiers,helpful
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Posted 5 years ago
The warehouse has a lot of things there that we needed cheap as well and the workers there are brilliant
Helpful Report
Posted 5 years ago
The Warehouse is rated 2.1 based on 242 reviews