The Warehouse Reviews

2.0 Rating 240 Reviews
24 %
of reviewers recommend The Warehouse
2.0
Based on 240 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
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The Warehouse 1 star review on 17th August 2023
Melanie Taylor
The Warehouse 5 star review on 14th September 2022
Andrea
The Warehouse 1 star review on 28th May 2022
R
The Warehouse 1 star review on 21st January 2022
Sarath KS Nair
The Warehouse 1 star review on 23rd December 2021
Anonymous
The Warehouse 1 star review on 16th December 2021
Anonymous
The Warehouse 1 star review on 16th December 2021
Anonymous
10
Anonymous
Anonymous  // 01/01/2019
3 weeks have gone by still Waiting on a paid item which wasn't in store I was convinced that they will order my item and finally be one of many happy customers No no not truly disappointed So I will go and get my money back I have treasured my receipts Just incase So hope they get there beep beep beep together Thinking will I have to fight for my money Reviews look rather grim
Helpful Report
Posted 2 days ago
after 45 days of shipment (thei claim) finaly claimed that the item was delivered where it was NOT Thei lied about it No response whatsoever
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Posted 1 week ago
Was a long time warehouse employee. 14 years. Always thought highly of the company till lately. Selling caged chicken eggs. Disgusting!!!!!! Put yourself in the life of misery they have. I have hens and they are amazing and such personalities. No living creature deserves to be treated so badly. You suck. I now hate the warehouse. Money is all that matters. I thought Steven Tindall was a Paw Justice supporter not sure of that. Come on Steven get behind the banning of caged chickens instead of supporting it. My opinion of the warehouse is now down the drain.
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Posted 2 months ago
I bought a bag of apples only to discover they were soft and brown on the inside. Not good enough. if you are going to stock fruit, please make sure it is fresh and not only suitable to throw in the scrap bin. most disappointing. Will not be buying apples again from The Warehouse.
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Posted 2 months ago
The Warehouse would not sell me an item they had on the shelf as it was the last one! This was an item I needed, I went else where and will not be returning to Hastings Warehouse.
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Posted 2 months ago
Totally disgusted. You have charged me $20.76c to deliver two items. A dogs bed and a stainless steel drink bottle. TOTAL RIP OFF!!! The delivery cost was almost as much as the dog bed.
The Warehouse 1 star review on 17th August 2023
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Posted 7 months ago
Warehouse Stationery Takanin closed down and now there are 14 people in the queue and a 20 mon wait at the Warehouse. Not good enough. You could at least provide seating and refreshments !!!!!
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Posted 1 year ago
Easter bunny giveaways have gone from a decent sized 4 dollar choccy bunny with different flavours in recent years to a small milk chocolate one worth 1 dollar something. Also have 2 children where in past years could get one each for them but now only one per family.... Really Disappointing and frankly despicable behavior from the warehouse this year.
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Posted 1 year ago
They charge you for collecting. Lol. River Island dont. How much customers warehouse must loose. I order online send to store and collect for nother. Love RI. Learn something warehouse.
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Posted 1 year ago
Very bad quality! Bought tea towels and washed them as directed. What came out of the washing machine was almost half of the original dimensions and looked horrible. Is very bad quality. I would certainly not recommend buying them. Had to go back to the store to get my money back. There wasn't even an excuse for my bad experience and it's not the first time I had to return something because of the poor quality. I'm not sure what's happening at The Warehouse. I used to buy a lot there, but the quality of many products has gone down from pretty good to really bad. I'm going elsewhere.
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Posted 1 year ago
Went to The Warehouse in Sylvia Park today at about 1:00 pm. Wanted to buy a Warehouse gift card for a friend. None of the normal checkouts were open, so I went to the self checkout section where there was a young male on duty. I stood around waiting for him to finish activating some form of credit card while he ignored me. Eventually I said, “Am I going to stand here for a hundred years until you help me?” He replied, “You’re welcome to stand there.” I promptly discarded the other goods I was going to buy, on the counter and walked out. Extremely rude!! I will buy a gift card for my friend somewhere else and I will never shop at The Warehouse again. Appalling bad manners and service!
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Posted 1 year ago
Still waiting for an order online for delivery. 4-6 business days for delivery is too long . It would have been quicker getting it shipped from Australia. Never again . The birthday has been missed .Fish Pond here I come .
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Posted 1 year ago
I ordered some paper plates on Thu, 9 Feb, 22:43 and received an email the next morning my click and collect could be pickup after 6pm Fri , 10 Feb this is a joke I am still waiting Tue , 14 Feb what makes the situation worse is I ordered items from Pak and Save click and collect on the same date as well as a click and collect from PB Tech and I collected both orders on Feb , 10 Manukau Warehouse has become a joke this is proof that whom ever is managing this store is not capable of doing their job this is not the first time I have had an issue with this store if I could give it an negative -5 I would what a pathetic place to shop beware anyone buying from this monkey run outfit mind you a bunch of chimpanzees could probably do a better job I used to work in waehousing and if I had been this useless filling orders I would have been FIRED product image Party Inc Paper Dinner Plates 23cm White 40 Pack Qty: 5 Item No: R2803560 Pickup tomorrow after 6pm
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Posted 1 year ago
Every time I shop in Warehouse Te Awamutu there are never enough tills open . Please seriously consider getting self service tills. Frustrating trying to pay for something especially when I see 2-3 staff yapping in the back of the store ..
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Posted 1 year ago
Theres a lady at HAWERA Warehouse and she is arrogant and rude not only over the phone but in person too. My husband has rang Hawera Warehouse and received this person on the phone a few times and dealt with her in store many times. Her manner is rude and arrogant towards him and she definitly does NOT like tending to customer needs and requirements. She treats him with disgust every time. She may think twice when i am with him next time because i will not stand for this treatment. Put the shoe on the other foot… how would she like to be treated badly each time we seen her. She needs to be rid of. We are all human and respect to customers is a key factor in service. If its difficult for her maybe she shouldnt be around customers or deserve a job. She even had the cheek to ask him if he had covid because he was wearing a mask. Then that wasnt enough, she asked why he was wearing a mask? Its not a crime to wear a mask and is the persons own choice wether they do or dont wear a mask! A mask was used to keep him safe and others if u must know. Your disrespect doesnt go unnoticed and if you read this you know who you are. If you treat my husband in this manner again a complaint further up the chain will be made.
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Posted 1 year ago
The customer service of this company is the worst ive ever known. I ordered a jumper and the day it was due to arrive the local courier rang and explained the van had been stolen along with all the contents ,this included my parcel snd neighbours parcels. My neighbours were soon refunded or supplied a replacement by other companies but not warehouse. I supplied them with the incident number given by the courier and clearly explained what had happened and asked them to contact evri to confirm, even supplying them with the phone number. Ive now sent dozens of emails which i usually get an automated response then 24 hours later i get a reply saying i need to give courier another 48 hours to allow delivery. Ive explained and explained that delivery isnt going to happen unless the thief reforms himself and delivers it...i stand more chance of santa coming down my chimney with the parcel!!!. They are now asking me to wait 5 days to see if it arrives...i honestly cant believe it. Ive asked for details to escalate as there is no contact number but i think they are just messing around now. furious is an under estimate. They seem to never read emails properly and fail to address customer issue or have policies in place to escalate unsatisfactory customer service
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Posted 1 year ago
The service I have received from The Warehouse has been shocking (apart from one salesperson from the Hamilton City branch). I have had problems for several weeks now accessing the Market Ap for the discounts. I have been a member for over a year, but it still says that it is being set up. I have made 2 complaints with no response. I had a rude salesperson at the Base Warehouse. As someone who has worked in retail - the customer service is unacceptable. I had a missed call from the Warehouse Stationery, I rang back several times, but no one ever answered the phone. They never rang back. I wrote on the Warehouse Facebook page and after some backwards and forwards was told that the account was 'pending' and would be active in 24 to 48 hours. That was almost 4 days ago I wrote again and was told that it had gone to the Tech Team, I have heard nothing for almost 2 days. I am really annoyed; it should not be taking this long to sort out. I use other companies' apps with no problems at all. If this is not fixed by the 1st of December (Christmas Club Day) I will have no option but to close my Christmas Club and accounts with The Warehouse and the Market Club. K-mart has much better customer service.
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Posted 1 year ago
i understand that in your Christmas ad, the little girl is being kind to the toy soldier, knocked over and abandoned in the rain, but Mr. Putin would LOVE the final result -- the angel, symbol of peace and love, tumbled off and replaced by the delighted soldier. Sadly, that may reflect the state of the world these days but it's hardly the message of Christmas
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Posted 1 year ago
i understand that in your Christmas ad, the little girl is being kind to the toy soldier, knocked over and abandoned in the rain, but Mr. Putin would LOVE the final result -- the angel, symbol of peace and love, tumbled off and replaced by the delighted soldier. Sadly, that may reflect the state of the world these days but it's hardly the message of Christmas
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Posted 1 year ago
Terrible experience the market club app is a total scam discounts ate ment to be applied automatically never happened was a complete drama and a waste of my time and if you spend over a hundred dollars you get $10 off also never happened . SCAM BEWARE!!
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Posted 1 year ago
The Warehouse is rated 2.0 based on 240 reviews