I wish I had known about the deplorable customer service for which The Warehouse is known before I stepped foot in their stores. I purchased some gummy collagen vitamins that were so hard they were inedible. They were harder than the rubber legs on my tripod. They were as hard as the rubber soles on my sneakers. They were also expensive, so I took them back and asked for a refund. The manager at the Porirua store told me they don't do refunds on "food items" because they don't know what I did to it and they can't resell it. What in the hell? First off, what could I possibly have done to vitamins to make them that hard and worthless? Second, why would they want to resell something that's obviously defective? They could not point to any printed return policy stating they do not honor refunds on their worthless items. They just refused to refund my money. I was glad I requested the refund before I started shopping because they just saved me a couple hundred dollars on that same trip as I left immediately, leaving items in my trolley right there at the register. I will NEVER shop at this sorry excuse of a business again.