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The Warehouse Reviews

2.1 Rating 242 Reviews

24 %

of reviewers recommend The Warehouse

Company Reviews

2.1

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

The Warehouse 5 star review on 14th September 2022

The Warehouse 1 star review on 28th May 2022

The Warehouse 1 star review on 21st January 2022

The Warehouse 1 star review on 23rd December 2021

The Warehouse 1 star review on 16th December 2021

The Warehouse 1 star review on 16th December 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience the market club app is a total scam discounts ate ment to be applied automatically never happened was a complete drama and a waste of my time and if you spend over a hundred dollars you get $10 off also never happened . SCAM BEWARE!!”

Posted 1 year ago

“The warehouse are using face recognition cameras placed on the walls You would not know they are cameras I see online they stated they weren't other comments said they were Noel leeming and the warehouse plus other stores they have. They are shocking/lack the ability to sort out issues. The reviews on these stores say it all.. They hide away behind their gates. Untrained staff at noel leeming they stand and chat on their cell phone or each other instead of helping customers. Tech services is appalling they don't know what they are doing. Hope the commerce commission and others alike keep on monitoring them and slap them with fines. Such a good service”

Posted 1 year ago

“First of all, whenever it says in stock or limited stock so I go there it is never there. Second, even if u dont use the makeup you dont get a refund. Do something about the first one”

Posted 1 year ago

“Failure to answer the phone. When someone answered the person see he would go and ask some one the phone then reverted back and nobody answered. Your staff lack courtesy, knowledge and how to deal with the public. In a word the service was abysmal.”

Posted 1 year ago

“Shocking customer service in Palmerston North Branch. I waited 10minutes after asking for assistance and no one came. Looked around for staff and only found one who said they couldn't help me. Had to ask at the front again and then wait for some to come assist.”

Posted 1 year ago

“Hi, I missed a call from 09 489 7000 and called back to know what it's for. I didn't appreciate the tone of the lady's voice from your reception so I hang up immediately. She did tell me there was no way for her to know who called from the main number, which I completely understand, but the tone of her voice was very stern and demeaning, I had to cut the call short and hang up. I only just returned a call! There is definitely a better way of saying things. She sounded like she's not happy with her job at all. Maybe spend more time training your staff about proper customer service.”

Posted 1 year ago

“The online shopping service is bad never again shopping online they ship your stuff individually or partly it's really annoying don't know why it's hard to send it all at once the delivery sucks it doesn't come when expected”

Posted 1 year ago

“I find the staff in this shop unfriendly and lacking in customer service. We were looking for a product instore today but couldn't see it on the shelf. The staff for that area acted as if it was a huge drama to actually show me rather than wave her arm saying "it's over there". The store is a cheap store with cheap staff who clearly don't want to be there. Most disappointed!!!!!”

Posted 1 year ago

“I bought this bike about a month ago from Northland Wearhouse. The bike was pretty good. I'm not a bike person but I actually liked the bike but the service was really bad, so I had to refund the bike. I left my bike to the service at Northland Warehouse, actually I could have just turned the screw of Derailleur but I was trying to move Derailleur itself so anyway I took it back. I left my bike key with the bike. I didn't think anybody at the warehouse would steel it. A girl dealt with me lost my bike key, did not even say sorry just saying “key wasn’t there” I said am I lying then? Talked me like I am lying, did not listen to me at all. They did not even try to find it. And the girl said she took a picture of the bike but did not even show me just refund me. I said what about assembly fee she said “we are not gonna refund you $19 Assembly fee” So I just give $19 to warehouse for nothing and lost $22 new key for doing service at Northland Warehouse. Really no apologize Very bad attitude And the bike had black stain all over the bike after the service. When you do the service at Warehouse Northland be careful. I'm not going back there again see my picture bike with the key. Will pay little more for the bike.”

The Warehouse 1 star review on 28th May 2022

Posted 1 year ago

“Cannot refund a ps5 game 12 hours after purchase (because of a copyright law?) The copy we were given was already opened and unsealded”

Posted 1 year ago

“Purchased a handbag. Broke due to manufacturing fault after 2.5 months. Because it was outside their 60 day policy the staff and manager wouldn’t refund. However this is in breach of the consumer guarantees act which states an item should last a reasonable time. They think their policies overrule the law.”

Posted 2 years ago

“Bouncers power play. Weren’t let in for no reason even after queuing again”

Posted 2 years ago

“no thank you”

Posted 2 years ago

“Have one beer an take your son to buy some new school clothes an shoes an fishing gear and for the scound time "you ring the police and I get off ! Being a solo dad and In these times maybe leave us alone and let them catch the meth heads so i don't be in this situation "NEVER WILL WE SHOP AT YOURS AGAIN "'EVER .”

Posted 2 years ago

“I ordered kids summer pool two weeks before in online and warehouse send an email two days after that my order picked up..I tracked my item in NZ post site and it shows pickup from sender..Its still remains the same..I contacted Warehouse customer team and they say some excuses. Yesterday I got an email regarding my purchase and warehouse asking for review on it..They are the scammer’s of NZ..Don’t buy anything in online from them..Real cheats..”

The Warehouse 1 star review on 21st January 2022

Posted 2 years ago

“SCAM, Terrible and cunning. Advertising deals on chips Not telling customers that items have a month left on Best before date, knowing well that I was shipping items overseas, so items arrived at the destination expired. This is how Ms Remya and the team at the warehouse treat their customers.”

Posted 2 years ago

“Scam… Paid for magic brush, never received it. No replying to emails, messages, just non existing.”

Posted 2 years ago

“Went to look for plants today and was horrified at what greeted me in the garden department! 80% of the plants were either wilted, dying or already dead. No moisture in any plants, even the concrete was dry! As for the sales table.... Talk about buying dirt in a pot. How are you able to charge $10 for a plant that not even the most greenest of fingers could save. Such a depressing area to walk into. Please please please do something”

Posted 2 years ago

“NOTE: The Warehouse blocked by review of this product on their website. Very Disappointing I usually buy most of my consumables from the warehouse, however this purchase was very disappointing. After having the bike professionally assembled the very low quality was made very clear. When using the front brakes, the forks literally flex backwards, the frame is very flimsy, it is not even close to the frame size it says it is. The selectors are so cheap I will be surprised if they last a 6 months and over all the brakes are inadequate. I wouldn't reccomend this bike, especially for an adult. I'm not even sure if I will ride it as it's quality makes it unsafe to do so.. wasted purchase and will be considering other shops for other purchases as the customer service was zero when expressing my concerns.”

Posted 2 years ago

“There products are cheap incomplete rubbish”

Posted 2 years ago

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The Warehouse is rated 2.1 based on 242 reviews