The service I have received from The Warehouse has been shocking (apart from one salesperson from the Hamilton City branch). I have had problems for several weeks now accessing the Market Ap for the discounts. I have been a member for over a year, but it still says that it is being set up. I have made 2 complaints with no response. I had a rude salesperson at the Base Warehouse. As someone who has worked in retail - the customer service is unacceptable. I had a missed call from the Warehouse Stationery, I rang back several times, but no one ever answered the phone. They never rang back. I wrote on the Warehouse Facebook page and after some backwards and forwards was told that the account was 'pending' and would be active in 24 to 48 hours. That was almost 4 days ago I wrote again and was told that it had gone to the Tech Team, I have heard nothing for almost 2 days. I am really annoyed; it should not be taking this long to sort out. I use other companies' apps with no problems at all. If this is not fixed by the 1st of December (Christmas Club Day) I will have no option but to close my Christmas Club and accounts with The Warehouse and the Market Club. K-mart has much better customer service.