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The Warehouse Reviews

2.1 Rating 242 Reviews

24 %

of reviewers recommend The Warehouse

Company Reviews

2.1

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

The Warehouse 5 star review on 14th September 2022

The Warehouse 1 star review on 28th May 2022

The Warehouse 1 star review on 21st January 2022

The Warehouse 1 star review on 23rd December 2021

The Warehouse 1 star review on 16th December 2021

The Warehouse 1 star review on 16th December 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your latest advertising campaign on linking the warehouse with ethical practice and sustainability is a bit rich. You sauce the majority of your products from countries like China and India who have by far the largest carbon footprints on the planet and who's human rights and best business practice ethics are practically non-existent.”

Posted 2 years ago

“With Akl being at L4 lockdown, we thought we'd place an order with The Warehouse for some essential items like toilet rolls, etc. We put through an order on Fri 27 Aug for 42 items. From Mon-Thurs we started receiving several small packages. There was no delivery today Fri 3 Sep and only half the order has been delivered so far. Someone mentioned below that their order was shipped from various w/hse locations around the country (??). Well that has happened in my case also...so far my order has come from Manukau, Pukekohe, Whangarei, Rangiora, Wgtn, Chch & Invercargill. What a waste of resources/shipping/courier costs for the w/hse but luckily I only paid $5 for delivery. I'm quietly giggling as to where the next shipment is coming from and hopefully the toilet paper can be crossed off my list. I've not contacted the warehouse yet, as I know the staff & other essential businesses/couriers are tirelessly working around the clock especially with the increase of online orders and so I thank you for your invaluable service. I patiently await to see what arrives tomorrow (or the coming days) and from where. Be safe everyone. PS. By the way, I ordered some meat online from the Mad Butcher on Mon and received it on Wed.”

Posted 2 years ago

“Sustainability It's no knowledge freeze that the Warehouse imports the majority of its products from China. China has the largest carbon footprint of CO2 emissions by a long way, on our planet. Yet the Warehouse seems to feel it's ok to advertise itself as having a 'Sustainability focused' business model. I used to shop at the Warehouse myself, but having had to returned so many products due mainly to poor quality, the original reason for shopping there became uneconomical. The Warehouse is not an ethical company by any stretch of the imagination.”

Posted 2 years ago

“I ordered the magic ionic brush in October 2020 & it has never arrived . Many unanswered emails too . Be warned .”

Posted 2 years ago

“I bought the brush in October Buy it never arrived”

Posted 2 years ago

“We bought clothing for my husband. Sadly 3 of the items didnt fit . I took them back this morning and was told the could not give my money back as they had some hair on them. Now I have a little dog , but if the watehouse still supplied bags for the clothes we buy, this would never have happened. I said I wanted my money back and was treated very rudely. I broke down in tears and made a fool of myself and after getting very upset the manager then said give her money back. I am disgusted with the way I was treated and after many many years of shopping at the warehouse , I WONT BE BACK.”

Posted 2 years ago

“Placed an order back in October 2020 for this ionic brush, now into april 2021 still no brush still no response absolute scam merchants”

Posted 3 years ago

“I too ordered the ionic hair brush back in October 2020 and its now six months later, sent numerous emails and nothing. Criminals.”

Posted 3 years ago

“Spend hundreds on boys stuff aka spiderman and paw patrol stupid workers then think ok they ordered a full boys birthday including party cups plates bike scooter let's send frozzen cause we are stupid”

Posted 3 years ago

“when you go to the clothing department and can never find anybody to help you when you do find somebody All you get is find the person that works in that department it has to be the hardest place to get any help need better service”

Posted 3 years ago

“DO NOT ORDER! ABSOLUTE SCAM. I placed an order back in 2020. It has now been six months since I placed my order and my order has never arrived. I have not sent the company five emails with no response ever. They have basically run away with my money. I am so disappointed.”

Posted 3 years ago

“Not even worth 1 star, no product received since my order last October and they wont respond to my emails. I have reported them on Paypal”

Posted 3 years ago

“So so disappointed ordered the Magic Iconic Brush last October and haven’t received it. Happily took my money but no goods or responses to emails. Thumbs down 👎🏻”

Posted 3 years ago

“I just had a really bad experience in the warehouse in Fraser cove Tauranga. My little girl fell and got a nosebleed, no one helped me what so ever. Only got some looks which made me feel like I just wanted to get out of there as soon as possible! So out I went with my girl and her bloody nose😔sorry I usually like shopping here but this time was really bad!”

Posted 3 years ago

“Didn’t even send the damn thing. Months later still will not respond to my emails. Wankers.”

Posted 3 years ago

“Wow. Just wow. Wish I had researched this company The Warehouse Family before I purchased the mystical ionic hair brush! Same as many other reviews, I ordered in October 2020, it is now March 2021 & surprise, surprise I have still not received my order. It's not the money, just that scumbags like this still exist in the world & can advertise in places like instagram & facebook, giving them bad names also for promoting fraudulent companies. Never, ever buy from this place people!!!”

Posted 3 years ago

“Fraud!!!”

Posted 3 years ago

“I ordered the Ionic Hairbrush in October of 2020 and still have not received it 4 months later. I never received a reply to the several emails I sent asking where my hairbrush was and I noticed that each time, the email address listed on their website changed! Now, I went back to check their website and the website is gone. This company is fraudulent and stole my $25. DO NOT ORDER FROM HERE!”

Posted 3 years ago

“I ordered the Ionic hairbrush in October 2020 and 4 months later I have still not gotten the brush or even a reply to the 3 emails I have sent requesting answers about delivery date. The brush is paid for so I feel totally ripped off. Will never order from the wearhouse family again!!”

Posted 3 years ago

“I ordered my brush on 15 September 2020. Its 8 February 2021 and it still hasn't arrived. This is a scam. DO NOT PURCHASE ANYTHING FROM THIS COMPANY AS THEY ARE FRADULENT!”

Posted 3 years ago

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The Warehouse is rated 2.1 based on 242 reviews