The Warehouse Reviews

Name: The Warehouse
Rating: 2.05

2.1 Rating 242 Reviews

24 %

of reviewers recommend The Warehouse

Company Reviews

Questions

Metrics

2.1

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an Order in october, still haven't received it. I have emailed many times and don't get any reply. Will never use them again and I advise anyone else not to use them either.”

Helpful Report

Posted 3 years ago

“Ordered in November and still haven’t received anything. Nearly 3 months waiting”

Helpful Report

Posted 3 years ago

“Been five months since I ordered something, never received it, online doesn't even show that it has been posted and they never reply to any of my emails chasing it up.”

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Posted 3 years ago

“Ordered a brush for my wife in November and it was never sent. Reached out a week before Christmas and they said due to Christmas, they were behind BUT it would be shipped soon. It is now February, and still not brush. I emailed again to threaten to report as fraud to my bank, but then I got a response it was sent and received? Pulled the tracking, and once again it shows never sent. Emailed screenshots including the tracking they provided, and no response. Considering the plethora of bad reviews on not receiving items, I WOULD HIGHLY ADVISE AGAINST PURCHASING ANYTHING FROM THIS COMPANY! This is absolutely ridiculous, we have Covid going on and companies like this still exist!!!”

Helpful Report

Posted 3 years ago

“No service, no staff around. Could use self service as I had. Cash. Plenty of other shops around. Goodbye warehouse”

Helpful Report

Posted 3 years ago

“I purchased an iconic hairbrush from the The Warehouse family in September and it was faulty. I have written several emails to the company since and have still not received a reply. There is no contact number on the website and the whole website 'customer care' promise is a scam. DO NOT use this company!”

Helpful Report

Posted 3 years ago

“The Warehouse family advertised an ionic hairbrush on Instagram. I fell for it and purchased. The product never arrived and they don't answer any emails. This is a scam. Please avoid.”

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Posted 3 years ago

“The Pukehoke branch for customer service is horrible!!!! I will never return to any of your stores! I dont care if your cheaper by any amount. They're rude have an attitude problem essentially told me to f off and re sell my item on trade me or Facebook.... I returned my item th next day in the same condition as i purchased it with a receipt. I trued calling but no one was answering. Head office said I could return it. I left a formal complaint with the store manager but they have no back bone to return my calls. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“The lady name Louise at the Warehouse Westgate has the most horrible customer service I had.. i had no plan to make a review on her until this happened the second time encountering her...i dont know why she is called the Team leader in customer service???? no good customer service at all and don't even know how to say the simple words "sorry for the inconvenience" very arrogant, don't work at customer facing business if you don't like dealing with customers. You don't deserve to be working there.”

Helpful Report

Posted 3 years ago

“This is a scam website no product arrived and many others had same experience - don't waste your money.”

Helpful Report

Posted 3 years ago

“Chatted on The Warehouse Web-Site before ordering dishwasher. Explained it was being purchased for a job to which I needed to pay penalty rates if not completed on time. I was assured I could pick it up from the local branch by 4pm the next day. When I enquire why it hasn't arrived I am told take 5-7 working days. The web-site operator was not helpful & would not cancel order I am told the original web-site operator must have been confused. Not a trustworthy site be very careful”

Helpful Report

Posted 3 years ago

“Hi. Tbh 1 star is too many. Email to say item was with 11st class Royal mail...not arrived so I asked for a reference...no reference and therefore no proof of postage!!!. Therefore I cannot check with royal mail...whats next. Supply the items, or refund...either works!!! Lynne”

Helpful Report

Posted 3 years ago

“Terrible company. Ordered myself one of their ionic hair brushes on October 28 and I expected it to arrive at around 6-12 days as they advertised. Today is November 23 and it’s almost been a month since I purchased this product and I still haven’t received it. I emailed the company about the delay of my product but no replies. Don’t purchase anything from these scammers.”

Helpful Report

Posted 3 years ago

“Again the same complaint as the other reviews, money taken over a month ago and there is no sign of the hairbrush.”

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Posted 3 years ago

“Ordered my hairbrush in August 2020 and still waiting for it to arrive. Company doesn’t answer enquiries either...”

Helpful Report

Posted 3 years ago

“Same as everyone else. Ordered item over a month ago. Still waiting!”

Helpful Report

Posted 3 years ago

“Still waiting for a response. I have sent 3 emails!! In relation to my order...”

Helpful Report

Posted 3 years ago

“Ordered the brush on the 25th September. Still no arrival despite two emails and a Facebook message that were never responded to.”

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Posted 3 years ago

“Still waiting for delivery Have emailed and asked for update 3 times not heard any thing Money taken on card.”

Helpful Report

Posted 3 years ago

“Same as every other review, ordered an item weeks ago, no delivery and no response to various emails. I do not believe this company exists and is a scam”

Helpful Report

Posted 3 years ago

The Warehouse is rated 2.1 based on 242 reviews