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The Warehouse Reviews

2.1 Rating 242 Reviews

24 %

of reviewers recommend The Warehouse

Company Reviews

2.1

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

The Warehouse 5 star review on 14th September 2022

The Warehouse 1 star review on 28th May 2022

The Warehouse 1 star review on 21st January 2022

The Warehouse 1 star review on 23rd December 2021

The Warehouse 1 star review on 16th December 2021

The Warehouse 1 star review on 16th December 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the iconic brush and not only did it take ages to arrive (my wish order came faster than this). Don't waste your money you literally pay for a brush with a light that does nothing but make your hair 40 times the volume. As well as the off switch doesnt even work. Do yourself a favor and save your money for the salon.”

Posted 3 years ago

“Ordered 21 October. No tracking. No reply emails. Money taken. Still waiting.”

Posted 3 years ago

“I also bought the ionic brush it arrived damaged so I emailed the company and they said they would send a replacement I haven't heard from them since despite numerous emails and messages, that is 6 weeks ago, I have now involved PayPal to try and secure a refund. Never again will I purchase anything from this company.”

Posted 3 years ago

“BEWARE SCAM Ordered over a month ago, still no product the tracking details haven't changed once, they stopped answering my emails weeks ago BEWARE SCAM”

Posted 3 years ago

“I ordered more than 3 weeks now and there is no update on the order or reply to emails. Total scam site.”

Posted 3 years ago

“I ordered an ionic brush from the warehouse family 5 weeks and 2 days ago and it has still not arrived I have had one email on the 14/10/2020 to say it was on its way and despite several emails I have sent since I have no reply and no brush! I will never order form them again and I will continue to chase them for either the product I paid for or a full refund. Appalling customer service”

Posted 3 years ago

“A company’s reputation is based on a sound product and a sound reputation: neither of which “the Warehouse Family” have. Do not deal with them! I purchased an ionic hair brush from the ‘Warehouse Family’ based in Toronto. Despite using it as instructed it did not make any difference to my hair. The brush light was barely a flicker and did not glow so I thought it might be because it may be a damaged brush. Initially the service and communication was very good but once I had a query regarding the brushes effectiveness or maybe it’s quality, all service disappeared. I was asked to write my emails to the company at 3am Australian time so that my emails would arrive to them in Canada between 11am-3pm and would not be “lost” in their mail. They probably thought I wouldn’t pursue it at that time but I did. Finally I was asked to return the brush but unfortunately the postage from Australia was going to cost almost as much as the brush. Once again my emails were not answered despite writing them during the middle of the night! What does it take for good service from this company. They have shown they are capable of it but only when and if it suits them. Steer clear! Janice”

The Warehouse 1 star review on 13th October 2020

Posted 3 years ago

“I went to pay my layby in full today 245$ worth of toys and got told it had already been taken back I had until the 25th today is the 24th I felt so embarrassed I told them not to worry as I thought it was the 25th and just relised its only the 24th I so dam annoyed it was only a 10 deposit but not the point I had the money I saved today to pay”

The Warehouse 1 star review on 24th September 2020

Posted 3 years ago

“Purchased a phone and the screen started to flicker and they would not replace it but wanted me to pay $50 to have it checked by a tech will not buy from them again”

Posted 3 years ago

“I purchased a Keurig from this site back in April, never got an email confirmation, it was delivered under the wrong name (but my adress) and the sender was a person with a home address, not WeWarehouse and was in a JCPenny shipping package. I thought "crap I have to give this back somehow", without even knowing it was my order. Something told me to check the package closer and it ended up being my Keurig.... but in the wrong color! I was super confused and went to the WeWarehouse website and their phone number was disconnected, and when I sent an email to their email, it bounced back immediately because it was fake. SO MANY RED FLAGS. Luckily I paid through PayPal so I filed a dispute. But they closed in favor of the seller. I reopened the case and FINALLY, months later, I received my refund AUGUST 6th. Completely ridiculous. The whole thing reeks of a scam. I wish we could get the site shut down.”

Posted 3 years ago

“Hideous Click and Collect system 😟😟😟 I received an email to say my order was ready for collection ..I turned up to find one of the items had gone missing in-store !!!!! No where to be found ..😟😮😬...it was for my daughter's upcoming birthday 😟😟.. item refunded however extremely frustrating and a complete waste of time 😩😩”

Posted 3 years ago

“On the 3rd of june we purchashed a queen size matress an bed frame. After many calls we finally recieved our matress on the 16th june but no bed frame, i have called many times to chase it up as we have not recieved any updates by email or phone at all. The service has been terrible. Would not recommend buying a bed from the warehouse online at all. We are still waiting till recieve the bed frame an its now the 19th june”

Posted 3 years ago

“This is genuinely the worst excuse for a New Zealand business ever no one in store is helpful, their online store is a mess - they need a new web developer; and if THEY screw up your delivery YOU have to chase their delivery company up. It's such a long-standing business that you would think they would move forward in a good way? But all they've done that I've noticed in the past decade is remodel their stores to a glaring white colour and started a cheap mobile company - without the customer support to help people when they need it.”

Posted 3 years ago

“Ordered well over a month ago, still missing items. Emailed requesting a refund or my items to be sent.... ignored, no email back. Shocking service and will never use online again.”

Posted 3 years ago

“Another company blaming covid. This company advertised but couldn't find stock. When it was received it was damaged after waiting 11days to receive it. Couldn't get hold of anyone and finally when I did they told me to take the item to nearest store. (At my cost of course.)And how long would I have waited for a replacement. They say you get what you pay for and this company proves it big time. Communication is near impossible as is getting your goods. Buy new you expect new. Would rather pay extra for better. My advice would be to put some thought into your purchase before buying. You get what you pay for. (eventually. Not.)”

The Warehouse 1 star review on 13th June 2020

The Warehouse 1 star review on 13th June 2020

The Warehouse 1 star review on 13th June 2020

The Warehouse 1 star review on 13th June 2020

Posted 3 years ago

“Why does it take a huge nationwide company weeks, and weeks, and weeks, to send multiple parcels for ONE order!!!!!! DO NOT SHOP ONLINE, or you might just go insane waiting or trying to phone somebody, who clearly doesn't give a rats!!!!!!”

Posted 3 years ago

“Both ‘Click and Collect’ and Delivery options are horrible! 1. I haven’t picked-up my items but the status are already “collected”! I had to go back and forth to the store to check. Phone lines and emails are being ignored. 2. Chose ‘Delivery’ option on my next order, upon checking one of the biscuits package is already opened! Now will have to go back to store for a refund. What a waste of time! 3. Most of the products paid online were no longer available so warehouse made a refund. They gave me free delivery for my next order only to find out they will refund again due to ‘out of stock’!!”

The Warehouse 1 star review on 3rd June 2020

Posted 3 years ago

“Appalling service - placed a simple click and collect order on 28 APRIL and have had no communication at all, and it's now early June. They don't respond to emails - I've sent 3. Went into the store and they refused to help and told me to phone the help line - I told them there was a wait of over 1 hour on that line, and they said that sometimes it was 2.5 hours (as if that isn't unusual). I've tried 'chat' but it's not operating, and there's no reply via Facebook. So I can't get my item, but also can't get a refund. Appalling service - and Covid 19 is no excuse, not for 6 weeks of delays and a 1 hour wait on the phone - no other large retailer is doing this badly.”

Posted 3 years ago

“I recommend not using click and collect. It’s been nearly a month since I placed my order and I have received no communication from them even though I have sent numerous emails. I fully understand with covid19 there are delays but you need to communicate this to customers who have placed orders. I have emailed asking for a refund as I have since bought what I needed at another store. I’m still waiting for my refund. No other major companies are having these big delays so there is no excuse.”

Posted 3 years ago

“Click and collect service is ridiculous. Been over a 20 days and I'm still waiting! I totally understand with covid19 there are expected delays but some form of communication would be professional. Ive sent 2 emails and received no response to either and then had to wait on the phone for 1.5 hours, just to get hung up on. They had bought up my details so could've called me back but didn't... The whole process is Very disappointing”

Posted 3 years ago

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The Warehouse is rated 2.1 based on 242 reviews