A company’s reputation is based on a sound product and a sound reputation: neither of which “the Warehouse Family” have. Do not deal with them! I purchased an ionic hair brush from the ‘Warehouse Family’ based in Toronto. Despite using it as instructed it did not make any difference to my hair. The brush light was barely a flicker and did not glow so I thought it might be because it may be a damaged brush. Initially the service and communication was very good but once I had a query regarding the brushes effectiveness or maybe it’s quality, all service disappeared. I was asked to write my emails to the company at 3am Australian time so that my emails would arrive to them in Canada between 11am-3pm and would not be “lost” in their mail. They probably thought I wouldn’t pursue it at that time but I did. Finally I was asked to return the brush but unfortunately the postage from Australia was going to cost almost as much as the brush. Once again my emails were not answered despite writing them during the middle of the night! What does it take for good service from this company. They have shown they are capable of it but only when and if it suits them. Steer clear! Janice