The Warehouse Reviews

Name: The Warehouse
Rating: 2.11

2.1 Rating 276 Reviews

25 %

of reviewers recommend The Warehouse

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Metrics

2.1

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service! Had to order numerous items as I was a day from moving overseas before lockdown and had no household items. I waited very patiently for everything but have had items cancelled after waiting 3 weeks (even though there is stock all over the country), haven't even received the refund either, have had items supposedly delivered when they haven't, have items delivered in boxes that were way to small and the items have stuck out and had a bit of tape on them to cover it, a toaster completely mutilated, food storage containers broken, a frypan scratched up etc. Have waited over a month and still no replies to my emails, get cut off from online chat, and the wait time on the phone today is 2 hours. Have had to purchase these items from Kmart and were delivered promptly and packaged well.”

Helpful Report

Posted 5 years ago

“Placed order onlibe for tje Easter egg firesale. Paid and waited 2 weeks(10 workibg days) for comformation that was ready for click & collect. Emailed them day 15...no reply..emailed day 16..no repky. Gave up went into store..waited in the looong line to see if there. It was...asked staff member how long it had been shelved and he said a week been there. Extremely poor custoner service with to this day no repky to my email (not in spam) & this was my first snd LAST time online purchasr with this company. HOPELESS!!”

Helpful Report

Posted 5 years ago

“I just want my order cancelled, and you can't seem to get that right either... hours on the phone, endless emails.. which computer generated replies, absolute shameful lack of customer service, just take our money, blame covid 19... I want my money back...simple”

Helpful Report

Posted 5 years ago

“Just unbelievable that you can't provide customer service. I've spent days "over a week " chasing my order, yesterday I requested to have my order cancelled.. Ive sent email upon email, and have received NO assistance from your team at alllll. Shows on my app, as on hold, and one item still processing.. second payment due tomorrow via zip .. I just want my order cancelled and refunded MY money. In sick of being on hold over the phone, and sent computer generated emails.. get your act together people. Its 2020, not 1820 .”

Helpful Report

Posted 5 years ago

“I placed an order about 5 weeks ago said it’ll take around 7-14 days to receive tracking details and I’m still waiting currently sitting on the phone line still waiting for them to answer and it’s been an hour and 50 mins 😤 get onto it warehouse SHOCKIIIIIING!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“18 days and counting easter bunny didnt come and our dog's birthday has come and gone and she didnt get a present because of the warehouses lack of doing anything”

Helpful Report

Posted 5 years ago

“Click and collect has been a wastevif time since lockdown. We will be level 2 tomorrow and still no communication. The lack of updates and communication from their customer service team is so disappointing and shows no empathy towards customer experience. Wish I hadn't ordered”

Helpful Report

Posted 5 years ago

“Useless Click and Collect service!!! You guys are a waste of time and waste of money. Wish I read everyones reviews first before I placed my order. What a shame having to wait this long for just ONE THING. What a joke!!!!!”

Helpful Report

Posted 5 years ago

“TheWarehouse online service is utter rubbish. They cannot blame this on Covid 19 as other retailers like Kmart Bunnings etc give prompt responses and email updates. Do not use their Click and Collect is is even worse, Again that they cannot blame Covid as the supermarkets seem to be able to do this very well. As others have said here they simply have no idea what they are doing and are just taking your money to pad their bank account.”

Helpful Report

Posted 5 years ago

“The Warehouse Stocks @ $2.18 that says it all. BlackBerry (lost the cell phone competition and no longer making cell phones) stocks @ $4.60. Time to reconsider the future (or replace the CEO). Still waiting on "Click & Collect" since April 28, 2020.”

Helpful Report

Posted 5 years ago

“I would like my order cancelled and my money refunded immediately, just as fast as they took my money. Done an order 28 April 2020, money immediately taken from my account to pay for the goods. STILL WAITING Absolutely shocking service. Totally agree with the previous reviews, waiting time was 5-10 days when I made my order. It has now increased to 10-14 days. Response to my email, they will respond in 3-4 working days. I am currently waiting on the phone to speak with a Warehouse customer service worker, 1 hour and 20 minutes has just passed. Probably get my order next week when we are at level 2. Refund now please, then I can go to K Mart.”

Helpful Report

Posted 5 years ago

“Made an online order, 29 April 2020 and was expecting my goods within the time-frame they advised 5-10 days. Today they are saying 10-14 days. Have e-mailed and got a reply they will respond in 3-4 working days. Have now been sitting on the phone for 1 hour 15 mins waiting to advise them to cancel my order and reimburse my money. No point in sending my order now as it is highly likely we will be at level 2 next week and I can go and purchase what I need at K Mart.”

Helpful Report

Posted 5 years ago

“click and Collect is taking over 10days not good. Bunnings 24hours. Today Friday 8th may they have a full page add in the paper for click and collect for mothers on the 10th. You nay get it in time for Fathers day”

Helpful Report

Posted 5 years ago

“The Warehouse is obviously not ready to compete on a larger scale. Their online "Click & Collect" operation is disappointing to say the least. Eleven days after ordering Click & Collect... still waiting for a reply to pick-up one item I ordered elven days ago.”

Helpful Report

Posted 5 years ago

“I waiting an hour and a half on the phone and still no answer! I emailed 4 days ago no response there either!”

Helpful Report

Posted 5 years ago

“Absolutely hopeless. The click and collect is a complete scam. They take your money up front, with no mention of delays, and the items being in stock. Then 4 days later you receive an email stating it could take 14 days to process. They are simply padding out their company bank account with your money, and making you wait 2 weeks to get your items, while hiding behind coved-19 excuses. How long does it really take to get 2 spray cans off a shelf and walk to the front of the store !!! Total Scammers”

Helpful Report

Posted 5 years ago

“Horrible won’t be going there again! click and collect has already taken 7 days and still no email to confirm a collection time. I tried ringing hotline and it’s a 40 minute wait and Live chat was out of order too so I Had to email them and apparently it will take at least 3 - 5 days to get a email back .... At this rate the courier driver is 3x faster then a click and collect option. And it’s very hard to connect with a real life person I keep getting diverted to electronic services.. feels like a total fobb off from the warehouse!”

Helpful Report

Posted 5 years ago

“Hello. I am very disappointed with The Warehouse. I bought a Veon TV some time ago. She had a problem with your audio. I opened a call with TW, who sent a technician to my house that detected the problem. I was then asked to take Television to the Store where I bought it. And I took it very carefully. The problem was not resolved and I was still returned to the television inside a grocery cart with scratched edges. There was not the slightest care with my television. I went to solve a problem, which was not resolvable and came back with another problem. The guarantee that exists is only for beautiful as the problem has not been fixed.”

Helpful Report

Posted 6 years ago

“Extremely slow delivery- not even within their own timeframes, and if the item is ever received it's the wrong thing. The customer service is also terrible, so slow you'd think there is only one customer service representative for the entire company. It's hard to believe this company is in New Zealand. I highly recommend ordering with someone else, Kmart, Mighty Ape, even Ali Express is faster and has better customer service.”

Helpful Report

Posted 6 years ago

“I rarely do this, but I am honestly peeved. Bought a Klaussner "down" couch (as I was told). Got it today and only the back pillows are down, the rest is foam. Not cool. One of the legs was ill fitting and they are willing to work with me to correct the issue. Looking at the underside of the couch there is no way in heck that this is a $1500 sofa, discounted because they allegedly bought it at a show in Vegas. So tired of people telling tales and selling substandard products of any kind for an unfair price. Had I been informed that it wasn't fully down, I could have at least made a decision on my mine as to whether I was willing to purchase this item.”

Helpful Report

Posted 6 years ago

The Warehouse is rated 2.1 based on 276 reviews