The Warehouse Reviews

Name: The Warehouse
Rating: 2.05

2.1 Rating 242 Reviews

24 %

of reviewers recommend The Warehouse

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Metrics

2.1

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely slow delivery- not even within their own timeframes, and if the item is ever received it's the wrong thing. The customer service is also terrible, so slow you'd think there is only one customer service representative for the entire company. It's hard to believe this company is in New Zealand. I highly recommend ordering with someone else, Kmart, Mighty Ape, even Ali Express is faster and has better customer service.”

Helpful Report

Posted 4 years ago

“I rarely do this, but I am honestly peeved. Bought a Klaussner "down" couch (as I was told). Got it today and only the back pillows are down, the rest is foam. Not cool. One of the legs was ill fitting and they are willing to work with me to correct the issue. Looking at the underside of the couch there is no way in heck that this is a $1500 sofa, discounted because they allegedly bought it at a show in Vegas. So tired of people telling tales and selling substandard products of any kind for an unfair price. Had I been informed that it wasn't fully down, I could have at least made a decision on my mine as to whether I was willing to purchase this item.”

Helpful Report

Posted 4 years ago

“I went to the counter and the woman refused to serve me as I was paying by EFTPOS and made me go to the self service check out. Then when I was leaving one of the tags on the clothes I was just forced to serve myself with set off the alarm. A nasty man then took me back into the shop and searched my items and then said to me when you get home cut off the tags. All of this could have been avoided if the woman have just served me in the first place. My whole shopping experience was awful start to finish I will be most certainly never go shopping at the warehouse again and I will be encouraging everyone I know to do the same”

Helpful Report

Posted 4 years ago

“This place is awful. I ordered a toy from The Warehouse online for my niece for Christmas 2017. The store took the payment, but NEVER sent the product. Fast forward to July 2018, they have still never sent the toy, have never refunded my money, and have not responded to may last couple of emails. I live abroad so it's not easy to get in touch with them in other ways. Terrible. They are off my list of places to shop in NZ.”

Helpful Report

Posted 5 years ago

The Warehouse is rated 2.1 based on 242 reviews