The customer service of this company is the worst ive ever known. I ordered a jumper and the day it was due to arrive the local courier rang and explained the van had been stolen along with all the contents ,this included my parcel snd neighbours parcels. My neighbours were soon refunded or supplied a replacement by other companies but not warehouse. I supplied them with the incident number given by the courier and clearly explained what had happened and asked them to contact evri to confirm, even supplying them with the phone number. Ive now sent dozens of emails which i usually get an automated response then 24 hours later i get a reply saying i need to give courier another 48 hours to allow delivery. Ive explained and explained that delivery isnt going to happen unless the thief reforms himself and delivers it...i stand more chance of santa coming down my chimney with the parcel!!!. They are now asking me to wait 5 days to see if it arrives...i honestly cant believe it. Ive asked for details to escalate as there is no contact number but i think they are just messing around now. furious is an under estimate. They seem to never read emails properly and fail to address customer issue or have policies in place to escalate unsatisfactory customer service