The Warehouse Reviews

Name: The Warehouse
Rating: 2.11

2.1 Rating 276 Reviews

25 %

of reviewers recommend The Warehouse

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Metrics

2.1

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

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“I bought this bike about a month ago from Northland Wearhouse. The bike was pretty good. I'm not a bike person but I actually liked the bike but the service was really bad, so I had to refund the bike. I left my bike to the service at Northland Warehouse, actually I could have just turned the screw of Derailleur but I was trying to move Derailleur itself so anyway I took it back. I left my bike key with the bike. I didn't think anybody at the warehouse would steel it. A girl dealt with me lost my bike key, did not even say sorry just saying “key wasn’t there” I said am I lying then? Talked me like I am lying, did not listen to me at all. They did not even try to find it. And the girl said she took a picture of the bike but did not even show me just refund me. I said what about assembly fee she said “we are not gonna refund you $19 Assembly fee” So I just give $19 to warehouse for nothing and lost $22 new key for doing service at Northland Warehouse. Really no apologize Very bad attitude And the bike had black stain all over the bike after the service. When you do the service at Warehouse Northland be careful. I'm not going back there again see my picture bike with the key. Will pay little more for the bike.”

Helpful Report

Posted 3 years ago

“Cannot refund a ps5 game 12 hours after purchase (because of a copyright law?) The copy we were given was already opened and unsealded”

Helpful Report

Posted 3 years ago

“I came in last week to purchase a Deluxe 3 in 1 Trike, couldn't find it in-store I asked one staff member by the name of Tamara M from St.lukes stopped what she was doing to assist me, she was very friendly and very helpful, she had a look in the system and found they didn't have stock, she checked other branches there were a few at the Albany store, she placed a click and collect and had it delivered to my address. This item will be gifted and it arrived to my address a week before the birthday, so I am very please that she suggested to have it delivered, saved me driving out to Albany store to pick up. Thank you so much Tamara M for your amazing customer service.”

Helpful Report

Posted 3 years ago

“The Warehouse Papamoa…Maddison is such a gem so helpful, kind and considerate. After trying three stores previously & getting not very good customer service over the phone this little beauty Maddison was such a delight to deal with I honestly can’t wait to go into papamoa store because of her. She’s Such an asset to The warehouse.✨”

Helpful Report

Posted 3 years ago

“Purchased a handbag. Broke due to manufacturing fault after 2.5 months. Because it was outside their 60 day policy the staff and manager wouldn’t refund. However this is in breach of the consumer guarantees act which states an item should last a reasonable time. They think their policies overrule the law.”

Helpful Report

Posted 4 years ago

“I was going to purchase some sheets and then got confused by one of your product statements that is supposed to make me feel better about purchasing a product. This on Living and Co sheets. "Better Cotton By choosing our cotton products, you're supporting our investment in Better Cotton's mission. This product is sourced via a system of mass balance and therefore may not contain Better Cotton."”

Helpful Report

Posted 4 years ago

“We had an issue with an appliance which took a lot of resolving with the suppliers. Kim at the Warehouse Whanganui sorted it for us, making a frustrating situation so much easier with her professionalism and persistence. We are so appreciative of the hard work she put in, and her willingness to go the extra mile for us. Give that girl a pay rise!”

Helpful Report

Posted 4 years ago

“Bouncers power play. Weren’t let in for no reason even after queuing again”

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Posted 4 years ago

“no thank you”

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Posted 4 years ago

“Have one beer an take your son to buy some new school clothes an shoes an fishing gear and for the scound time "you ring the police and I get off ! Being a solo dad and In these times maybe leave us alone and let them catch the meth heads so i don't be in this situation "NEVER WILL WE SHOP AT YOURS AGAIN "'EVER .”

Helpful Report

Posted 4 years ago

“I ordered kids summer pool two weeks before in online and warehouse send an email two days after that my order picked up..I tracked my item in NZ post site and it shows pickup from sender..Its still remains the same..I contacted Warehouse customer team and they say some excuses. Yesterday I got an email regarding my purchase and warehouse asking for review on it..They are the scammer’s of NZ..Don’t buy anything in online from them..Real cheats..”

Helpful Report

Posted 4 years ago

“SCAM, Terrible and cunning. Advertising deals on chips Not telling customers that items have a month left on Best before date, knowing well that I was shipping items overseas, so items arrived at the destination expired. This is how Ms Remya and the team at the warehouse treat their customers.”

Helpful Report

Posted 4 years ago

“Scam… Paid for magic brush, never received it. No replying to emails, messages, just non existing.”

Helpful Report

Posted 4 years ago

“Went to look for plants today and was horrified at what greeted me in the garden department! 80% of the plants were either wilted, dying or already dead. No moisture in any plants, even the concrete was dry! As for the sales table.... Talk about buying dirt in a pot. How are you able to charge $10 for a plant that not even the most greenest of fingers could save. Such a depressing area to walk into. Please please please do something”

Helpful Report

Posted 4 years ago

“NOTE: The Warehouse blocked by review of this product on their website. Very Disappointing I usually buy most of my consumables from the warehouse, however this purchase was very disappointing. After having the bike professionally assembled the very low quality was made very clear. When using the front brakes, the forks literally flex backwards, the frame is very flimsy, it is not even close to the frame size it says it is. The selectors are so cheap I will be surprised if they last a 6 months and over all the brakes are inadequate. I wouldn't reccomend this bike, especially for an adult. I'm not even sure if I will ride it as it's quality makes it unsafe to do so.. wasted purchase and will be considering other shops for other purchases as the customer service was zero when expressing my concerns.”

Helpful Report

Posted 4 years ago

“There products are cheap incomplete rubbish”

Helpful Report

Posted 4 years ago

“I have shopped at The Warehouse for many years now and have been a customer in Botany and also in Pakuranga. I have only experienced good things as godd value for money, good products,friendly customer service always willing to help and some even going out of their way to help.They are very good on the phone.”

Helpful Report

Posted 4 years ago

“Liars and fraudulent! Purchased items. Claimed to be sent out. Blamed courier company. Tried to pass it off as a police matter. Come to find they never fur filled my order. Promised a reshipment. 2 weeks go by no communication. By now I have had enough and I want my money back. Had the audacity to give me less monies as the item is now on sale.”

Helpful Report

Posted 4 years ago

“Poor online customer service. Overcharged an item from st. Luke’s store”

Helpful Report

Posted 4 years ago

“Item lost in transit.. one month later still no refund... Will never buy from this company again”

Helpful Report

Posted 4 years ago

The Warehouse is rated 2.1 based on 276 reviews