The Warehouse Reviews

Name: The Warehouse
Rating: 2.05

2.1 Rating 242 Reviews

24 %

of reviewers recommend The Warehouse

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Metrics

2.1

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

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“Discrimination”

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Posted 2 years ago

“Don't ever order online from this crowd. Worst customer service ever. Dealt with a clown called George at the St Lukes Branch who claimed to be the Supervisor, he has no customer service ethic, condescending as hell. I'll support Kmart anyday. The warehouse service like their products are inferior to say the least. Lodged a complaint to their head office but, not holding my breath that someone will bother getting back to me.”

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Posted 2 years ago

“Ordered drawers online as they didn’t have the ones wanted in stock at store was sent wrong drawers that I could have got in store, have called them emailed a number of times and they just ignore emails after saying they would sort it out on phone. Absolutely the worst service. Never order online at the warehouse unless you want a headache and the wrong item. So unprofessional and rude.”

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Posted 2 years ago

“Very slow service brutal, a crowd of clowns”

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Posted 2 years ago

“Autistic son was having a meltdown in the warehouse for a lollie I wanted to pay at the reception so he would be quiet and we could carry on shopping but she didn't want to help me. Told me to go through the check out like everyone else”

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Posted 2 years ago

“Terrible Terrible…. Have emailed them so much and still no response. I ordered something about 4 weeks ago and till this day I haven’t gotten a updated. Or where it is.”

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Posted 2 years ago

“These guys are pretty bad. There website is designed so you don't call them on the phone. The communications is atrocious. Ordered online from Kmart who contacted me back on the same day with pick up the day after. It's been a week I haven't heard jack from these clowns. At least send an update or something.”

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Posted 2 years ago

“The worst experience ever and total waste of time. I waited for my order 3 weeks. Within this 3 weeks I called them 3 times and each they just had one answer that the my order is on its way but never arrived so finally asked for my refund which I have to wait God knows how long. Very poor communication and service. I will never ever purchase any thing from the warehouse and will share my experience in social media so others know and they don't waste their money and time.”

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Posted 2 years ago

“Your latest advertising campaign on linking the warehouse with ethical practice and sustainability is a bit rich. You sauce the majority of your products from countries like China and India who have by far the largest carbon footprints on the planet and who's human rights and best business practice ethics are practically non-existent.”

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Posted 2 years ago

“Recommend to Everybody!! Auckland is on Level 4 lockdown n the Communications, service throughout n clothing was EXCELLENT!! AAAAAAAAAA++++++++++ Great Team Effort The Warehouse Team ♡”

The Warehouse 5 star review on 13th September 2021

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Posted 2 years ago

“You had some really gd special”

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Posted 2 years ago

“With Akl being at L4 lockdown, we thought we'd place an order with The Warehouse for some essential items like toilet rolls, etc. We put through an order on Fri 27 Aug for 42 items. From Mon-Thurs we started receiving several small packages. There was no delivery today Fri 3 Sep and only half the order has been delivered so far. Someone mentioned below that their order was shipped from various w/hse locations around the country (??). Well that has happened in my case also...so far my order has come from Manukau, Pukekohe, Whangarei, Rangiora, Wgtn, Chch & Invercargill. What a waste of resources/shipping/courier costs for the w/hse but luckily I only paid $5 for delivery. I'm quietly giggling as to where the next shipment is coming from and hopefully the toilet paper can be crossed off my list. I've not contacted the warehouse yet, as I know the staff & other essential businesses/couriers are tirelessly working around the clock especially with the increase of online orders and so I thank you for your invaluable service. I patiently await to see what arrives tomorrow (or the coming days) and from where. Be safe everyone. PS. By the way, I ordered some meat online from the Mad Butcher on Mon and received it on Wed.”

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Posted 2 years ago

“Big tick to the Warehouse. Ordered an essential purchase yesterday and it arrived today. Awesome!”

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Posted 2 years ago

“Sustainability It's no knowledge freeze that the Warehouse imports the majority of its products from China. China has the largest carbon footprint of CO2 emissions by a long way, on our planet. Yet the Warehouse seems to feel it's ok to advertise itself as having a 'Sustainability focused' business model. I used to shop at the Warehouse myself, but having had to returned so many products due mainly to poor quality, the original reason for shopping there became uneconomical. The Warehouse is not an ethical company by any stretch of the imagination.”

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Posted 2 years ago

“Great customer service. Clearly marked aisles and products. Great quality and variety of products available”

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Posted 2 years ago

“Mako car vaccum, Amazing how many people complain about this product,have found its not to bad. That's what you get for buying this product. It's not like other brands. Just abit of elbow grease and good as gold🙂🙂”

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Posted 2 years ago

“I ordered a pack of Rio underwear several months ago, and recently they split along the band. I contacted the Warehouse, and within about 5 minutes of emailing them, I got a response that they will be sending out a new pack. It's refreshing to see that some businesses still care about their customers. Highly recommend. Every time I have had an issue, they are quick to deal with it.”

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Posted 2 years ago

“Ata at Newmarket is tops!”

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Posted 2 years ago

“I ordered the magic ionic brush in October 2020 & it has never arrived . Many unanswered emails too . Be warned .”

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Posted 2 years ago

“Protip: order from kmart for online delivery versus The Warehouse. My large order is coming from multiple stores around the country but I have one local to me. I checked and they actually have all the items I ordered on the shelves. Tracking status for most items is 'waiting pickup' or they are still trying to find the items in their whatever stores around the country. Placed order on 26th. Confirmed same day and orders distributed to 5 different stores. Still waiting. The only joy I get from this is knowing that I only paid 1$ for everything and I reckon a safe labour and delivery cost estimate would be over $65 easily. And yes, wish I just bought in store now but I was extremely busy moving house and cleaning out for the next few days and I just wanted an easy experience. So just tremendous really. The Warehouse online delivery is a wasteful, labour intensive failure with a high carbon cost.”

The Warehouse 2 star review on 4th July 2021

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Posted 2 years ago

The Warehouse is rated 2.1 based on 242 reviews