“Liars and fraudulent! Purchased items. Claimed to be sent out. Blamed courier company. Tried to pass it off as a police matter. Come to find they never fur filled my order. Promised a reshipment. 2 weeks go by no communication. By now I have had enough and I want my money back. Had the audacity to give me less monies as the item is now on sale.”
“Ordered a tv 29th November for delivery auckland. 13th December I'm told it's coming from Ashburton and is still in Christchurch. It's a gift for my brother who has been seriously ill in hospital. When I asked if he will receive by Christmas they were non commital. Never again Warehouse, too stressful for me”
“It's so easy to click I thought so. But collecting took ages. It took an hour till I got to the window to say my order #. Then I had to wait for 30 minutes to get hold of item #1 ... one more is coming in another 30 minutes. I nearly fainted. Click and collect at Warehouse is disappointing and tiresome... could have been done efficiently. Please review your processes.”
“This review is for two Warehouse employees that went above and beyond with their service - BREI from the Bell Block branch in New Plymouth and ANTHONY at customer services Sylvia Park, Auckland. Each employee enabled the facilitation of transferring a VERY hard to find outdoor seating set from Taranaki to Auckland. Their hard work is very much appreciated - well done guys!”
“Purchased and paid for a freezer on 19th Nov. Item not received. Got email asking me to rate product. Phoned warehouse spent 40min on phone only to be told if I do not receive next week to call them back. Yea right.
Unfortunately one star is the lowest I can rate.”
“Made order beinging of black Friday sale, was told that item was on its way from gisborne to my chosen store for click and collect and now told the couldn't source the item and was being refunded. Over 2 weeks of lies about it being on its way when in fact it wasn't.”
“I wish to give a huge Thank you to the Warehouse Te Kuiti Branch staff members TE Auwe Tihi-Kemp and Vanessa Hemana who alerted me to the fact that my items were at the Warehouse Te Kuiti and worked to get me and my purchases reconnected and the $60 delivery fee compensated after l put out a plea via Facebook and correspondence with The Warehouse online staff (Mainfreight had indeed lied re email correspondence to you ( their Ref :FWM40484791 ,15/11/21) about delivering to my home address , they had not and to date there has been no satisfactory explanation .
But thank you to Te Kuiti re Facebook and especially the Te Kuiti staff who saw my plea to find my purchases and contacted me . This was extremely stressful especially Mainfreights lack of honesty , I will not purchase items that need delivery from them in the future .
Thank you again Te Kuiti Warehouse staff...your service is always great and you ho the extra mile for your customers.”
“Do not buy anything online off these frauds. They'll take your money for items they don't have in stock. Extremly hard to communicate with and unhelpful and incompetently run. TV purchased online 25/10/21. Money taken that day today is 18/11/21 and no TV, No timeframe for delivery, no explanations and you can only communicate with them through their facebook page. Meanwhile can't buy off anyone else because they still have my money.”
“Warning do not purchase from this company!!!
Scammers!! advertise items for sale, but don't have them in stock!!
Really bad communication, rude, wasting my time and money!!!”
“Bought a smart tv 3 weeks ago which just died called 0800 number ............. so went to st luke branch Auckland expressed my issue Tania at the checkout made it a breeze 10 mins in and out with another one what a great person made my day thanks Tania Wherehouse is lucky to have you. Brian”
“Very , very bad customer service, package did not turn up , paid for next day delivery, poor customer service, only wanted postage refund but no joy, never again will I buy from this company”
“I'm only awarding one star as they dont do minus stars.
Click and collect ordered a TV on 25 Oct. Finally on the 11 Nov they email to say they cant find the product yet it's up on their website for $10 less than I payed. Thinking of having a word with Visa about refund and not processing payments.
The sheer incompetence amazes me”
“The Warehouse =
1. Zero customer service
2. Zero accountability
3. Zero fks given
Very few staff are genuinely concerned for customers experience.
NEWSFLASH ....
Without customers, your staff would be hard pushed for any employer to take them on.
Scenario 1.
Check online, see a product is in stock, drive there to purchase .. simple? No, apparently not.
Get there - it’s nowhere to be seen. Spend 20 minutes up and down aisles looking - no staff around to ask.
Finally see staff member - YAY!
Shrugs, aw .. I dunno .. ??????
What??? I say ...
I dunno, it’s probably sold out.
Can you look?
No, I’m busy. You’ll have to find another staff member - walks off.
Old school me would have spent a moment going over her responses with her - but not wanting to be escorted from shop by cops, I left.
Scenario 2.
I’ll order online - click and collect. Easy right? I’ll avoid possibility of mindless dealings with ignorant staff members.
Wrong .. again.
Your collection is ready ...
Drive to store, park, wander in.
Here’s your order ... UM NO .. that’s not my order.
Aw .. hang on.
15 minutes later - we don’t have it in stock. Try again in a week.
WAIT - it is in stock. It says it’s here. I ordered it.
Aw .. yeah it says it is, but I don’t know where it is. It’s not on the shelves and I think it’s on a pallet out the back.They’re not opening that till next week, so you’ll have to come back then!????!!!!
Find a manager please ...
10 minutes she turns up.
Kids told her I’m not happy.
She looks like she’s just sucked on a lemon.Yes?
I explain.
Yeah, well it’s not our fault. We don’t know where everything is in here and he did look for you. I’ll cancel your order and you’ll need to make another one.
I wonder if this is the day the police will escort me out.
I walk out - beaten again by the ignorance of :
Zero customer service,
Zero accountability and
Zero fks given.
I won’t walk through their doors again. The sooner they sink, the better.
If this sounds familiar to your story - do the same.
Don’t enable this company and their staff to continue treating people the way they do.”
“Placed an online order with the warehouse for click and collect.
NEVER received an email telling to come and pick it up. Telephone calls are completely useless. Waited thirty minutes without any reply. I shall never use the warehouse online "service" again.”
“I've done the right thing and booked day and time.. 20 mins still waiting.
There us such a long line of people waiting.
What went wrong.. you are the best ones to answer this question??”
“F*****g useless. The warehouse has my money. I don't have my item. Business 101 is a transaction. I have fulfilled my part of the transaction. The warehouse has not. In law that is liability. When you get to a store, they take 30-40 minutes to dispatch. BOYCOTT THEM ALL. ALL STORES. siMPLE. Simple. Take number. Get item, Hand over item. They cant even manage that.F*****g useless. T”
“Click and collect.
It's so badly organised. Got the email to confirm it was ready. Clicked on the link to confirm I was on the way, then waited for 1hr and 45min and still not got my order. By then it was 8:00 and they closed the shop.
Went again the next day and stood out in the cold for over 1 hour until I finally got my order. Many people waited and about every half hour the staff would bring out one order. Why is it so badly organised? Including travelling I wasted over 3 hours in total. That really is a bad experience.
John King”
