The Warehouse Reviews

Name: The Warehouse
Rating: 2.11

2.1 Rating 276 Reviews

25 %

of reviewers recommend The Warehouse

Company Reviews

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Metrics

2.1

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys are pretty bad. There website is designed so you don't call them on the phone. The communications is atrocious. Ordered online from Kmart who contacted me back on the same day with pick up the day after. It's been a week I haven't heard jack from these clowns. At least send an update or something.”

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Posted 4 years ago

“The worst experience ever and total waste of time. I waited for my order 3 weeks. Within this 3 weeks I called them 3 times and each they just had one answer that the my order is on its way but never arrived so finally asked for my refund which I have to wait God knows how long. Very poor communication and service. I will never ever purchase any thing from the warehouse and will share my experience in social media so others know and they don't waste their money and time.”

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Posted 4 years ago

“Your latest advertising campaign on linking the warehouse with ethical practice and sustainability is a bit rich. You sauce the majority of your products from countries like China and India who have by far the largest carbon footprints on the planet and who's human rights and best business practice ethics are practically non-existent.”

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Posted 4 years ago

“Recommend to Everybody!! Auckland is on Level 4 lockdown n the Communications, service throughout n clothing was EXCELLENT!! AAAAAAAAAA++++++++++ Great Team Effort The Warehouse Team ♡”

The Warehouse 5 star review on 13th September 2021

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Posted 4 years ago

“You had some really gd special”

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Posted 4 years ago

“With Akl being at L4 lockdown, we thought we'd place an order with The Warehouse for some essential items like toilet rolls, etc. We put through an order on Fri 27 Aug for 42 items. From Mon-Thurs we started receiving several small packages. There was no delivery today Fri 3 Sep and only half the order has been delivered so far. Someone mentioned below that their order was shipped from various w/hse locations around the country (??). Well that has happened in my case also...so far my order has come from Manukau, Pukekohe, Whangarei, Rangiora, Wgtn, Chch & Invercargill. What a waste of resources/shipping/courier costs for the w/hse but luckily I only paid $5 for delivery. I'm quietly giggling as to where the next shipment is coming from and hopefully the toilet paper can be crossed off my list. I've not contacted the warehouse yet, as I know the staff & other essential businesses/couriers are tirelessly working around the clock especially with the increase of online orders and so I thank you for your invaluable service. I patiently await to see what arrives tomorrow (or the coming days) and from where. Be safe everyone. PS. By the way, I ordered some meat online from the Mad Butcher on Mon and received it on Wed.”

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Posted 4 years ago

“Big tick to the Warehouse. Ordered an essential purchase yesterday and it arrived today. Awesome!”

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Posted 4 years ago

“Sustainability It's no knowledge freeze that the Warehouse imports the majority of its products from China. China has the largest carbon footprint of CO2 emissions by a long way, on our planet. Yet the Warehouse seems to feel it's ok to advertise itself as having a 'Sustainability focused' business model. I used to shop at the Warehouse myself, but having had to returned so many products due mainly to poor quality, the original reason for shopping there became uneconomical. The Warehouse is not an ethical company by any stretch of the imagination.”

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Posted 4 years ago

“Great customer service. Clearly marked aisles and products. Great quality and variety of products available”

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Posted 4 years ago

“Mako car vaccum, Amazing how many people complain about this product,have found its not to bad. That's what you get for buying this product. It's not like other brands. Just abit of elbow grease and good as gold🙂🙂”

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Posted 4 years ago

“I ordered a pack of Rio underwear several months ago, and recently they split along the band. I contacted the Warehouse, and within about 5 minutes of emailing them, I got a response that they will be sending out a new pack. It's refreshing to see that some businesses still care about their customers. Highly recommend. Every time I have had an issue, they are quick to deal with it.”

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Posted 4 years ago

“Ata at Newmarket is tops!”

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Posted 4 years ago

“I ordered the magic ionic brush in October 2020 & it has never arrived . Many unanswered emails too . Be warned .”

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Posted 4 years ago

“Protip: order from kmart for online delivery versus The Warehouse. My large order is coming from multiple stores around the country but I have one local to me. I checked and they actually have all the items I ordered on the shelves. Tracking status for most items is 'waiting pickup' or they are still trying to find the items in their whatever stores around the country. Placed order on 26th. Confirmed same day and orders distributed to 5 different stores. Still waiting. The only joy I get from this is knowing that I only paid 1$ for everything and I reckon a safe labour and delivery cost estimate would be over $65 easily. And yes, wish I just bought in store now but I was extremely busy moving house and cleaning out for the next few days and I just wanted an easy experience. So just tremendous really. The Warehouse online delivery is a wasteful, labour intensive failure with a high carbon cost.”

The Warehouse 2 star review on 4th July 2021

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Posted 4 years ago

“Twice now I’ve ordered deliveries for my mum as I’m in Australia. Such brilliant service and great products. Thank you”

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Posted 4 years ago

“My Warehouse The Warehouse! My favourite. In this house, Online Customer service, is always grouse 👍🏼 :) The products i regularly buy are more than nice, they Always have a bargain! At a great price! With others I’d wonder, “where could my package be”?! Not The Warehouse! :) , one day I order, nex minute here’s my delivery 🚚. I’ve never returned anything, but I’ll be asking for a refund, on the count of me not reading the description on one thing properly lol. The Warehouse! Is all good in our house 🏡”

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Posted 4 years ago

“Hi I've been treated badly by warehouse in Rotorua been trying to get some one to contact me but no luck I have left messages and phone number never going back there again”

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Posted 4 years ago

“I bought the brush in October Buy it never arrived”

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Posted 4 years ago

“We bought clothing for my husband. Sadly 3 of the items didnt fit . I took them back this morning and was told the could not give my money back as they had some hair on them. Now I have a little dog , but if the watehouse still supplied bags for the clothes we buy, this would never have happened. I said I wanted my money back and was treated very rudely. I broke down in tears and made a fool of myself and after getting very upset the manager then said give her money back. I am disgusted with the way I was treated and after many many years of shopping at the warehouse , I WONT BE BACK.”

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Posted 4 years ago

“The product I wanted at the right price and the service at the warehouse was excellent. Especially from Chris who served me”

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Posted 4 years ago

The Warehouse is rated 2.1 based on 276 reviews