The Warehouse Reviews

Name: The Warehouse
Rating: 2.05

2.1 Rating 242 Reviews

24 %

of reviewers recommend The Warehouse

Company Reviews

Questions

Metrics

2.1

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

Visit Website

Write Your review

Tell us how The Warehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Denise @ The Ware house Wanganui is brilliant. I needed to buy 330 xmas crackers & she helped me sort them, box them & take 2 trolly loads to my car this afternoon. Keep her on for sure. Barracks Sports Bar Wanganui”

Helpful Report

Posted 3 years ago

“Chatted on The Warehouse Web-Site before ordering dishwasher. Explained it was being purchased for a job to which I needed to pay penalty rates if not completed on time. I was assured I could pick it up from the local branch by 4pm the next day. When I enquire why it hasn't arrived I am told take 5-7 working days. The web-site operator was not helpful & would not cancel order I am told the original web-site operator must have been confused. Not a trustworthy site be very careful”

Helpful Report

Posted 3 years ago

“Juliana at the warehouse hornby was a delight to talk to. She helped me with my clothing and was really friendly. She made me smile 😃”

Helpful Report

Posted 3 years ago

“The customer service lady at westgate Auckland branch was so unhelpful not very approachable didnt want her job by the look on her face.I pride myself on giving a pleasant service when dealing with customers maybe she is better off on a invalids benefit poor dont buy here poor lack of products available.”

Helpful Report

Posted 3 years ago

“Hi. Tbh 1 star is too many. Email to say item was with 11st class Royal mail...not arrived so I asked for a reference...no reference and therefore no proof of postage!!!. Therefore I cannot check with royal mail...whats next. Supply the items, or refund...either works!!! Lynne”

Helpful Report

Posted 3 years ago

“Tracy at the Warehouse South City, Christchurch, went out of her way to help us. A very helpful, multi-tasking woman. She even took the goods to checkout for us. Very much an all-for-the-customer person. Thank you Tracy!”

Helpful Report

Posted 3 years ago

“Love shopping at the warehouse !! I’m becoming a regular online customer😂 Website so easy to use. Click and collect is ready within 2 days. I had a problem with my stroller I had bought. The manager at Auckland Airport warehouse replaced the parts straight away no questions asked. Even offered to replace the entire stroller but that was not needed. Baby loves her new pram”

Helpful Report

Posted 3 years ago

“Terrible company. Ordered myself one of their ionic hair brushes on October 28 and I expected it to arrive at around 6-12 days as they advertised. Today is November 23 and it’s almost been a month since I purchased this product and I still haven’t received it. I emailed the company about the delay of my product but no replies. Don’t purchase anything from these scammers.”

Helpful Report

Posted 3 years ago

“Again the same complaint as the other reviews, money taken over a month ago and there is no sign of the hairbrush.”

Helpful Report

Posted 3 years ago

“Ordered my hairbrush in August 2020 and still waiting for it to arrive. Company doesn’t answer enquiries either...”

Helpful Report

Posted 3 years ago

“Same as everyone else. Ordered item over a month ago. Still waiting!”

Helpful Report

Posted 3 years ago

“Still waiting for a response. I have sent 3 emails!! In relation to my order...”

Helpful Report

Posted 3 years ago

“Ordered the brush on the 25th September. Still no arrival despite two emails and a Facebook message that were never responded to.”

Helpful Report

Posted 3 years ago

“Still waiting for delivery Have emailed and asked for update 3 times not heard any thing Money taken on card.”

Helpful Report

Posted 3 years ago

“Same as every other review, ordered an item weeks ago, no delivery and no response to various emails. I do not believe this company exists and is a scam”

Helpful Report

Posted 3 years ago

“I purchased the iconic brush and not only did it take ages to arrive (my wish order came faster than this). Don't waste your money you literally pay for a brush with a light that does nothing but make your hair 40 times the volume. As well as the off switch doesnt even work. Do yourself a favor and save your money for the salon.”

Helpful Report

Posted 3 years ago

“Ordered 21 October. No tracking. No reply emails. Money taken. Still waiting.”

Helpful Report

Posted 3 years ago

“I also bought the ionic brush it arrived damaged so I emailed the company and they said they would send a replacement I haven't heard from them since despite numerous emails and messages, that is 6 weeks ago, I have now involved PayPal to try and secure a refund. Never again will I purchase anything from this company.”

Helpful Report

Posted 3 years ago

“BEWARE SCAM Ordered over a month ago, still no product the tracking details haven't changed once, they stopped answering my emails weeks ago BEWARE SCAM”

Helpful Report

Posted 3 years ago

“I ordered more than 3 weeks now and there is no update on the order or reply to emails. Total scam site.”

Helpful Report

Posted 3 years ago

The Warehouse is rated 2.1 based on 242 reviews