The Warehouse Reviews

Name: The Warehouse
Rating: 2.08

2.1 Rating 263 Reviews

24 %

of reviewers recommend The Warehouse

Company Reviews

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Metrics

2.1

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

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“Fraud!!!”

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Posted 4 years ago

“I ordered the Ionic Hairbrush in October of 2020 and still have not received it 4 months later. I never received a reply to the several emails I sent asking where my hairbrush was and I noticed that each time, the email address listed on their website changed! Now, I went back to check their website and the website is gone. This company is fraudulent and stole my $25. DO NOT ORDER FROM HERE!”

Helpful Report

Posted 4 years ago

“I ordered the Ionic hairbrush in October 2020 and 4 months later I have still not gotten the brush or even a reply to the 3 emails I have sent requesting answers about delivery date. The brush is paid for so I feel totally ripped off. Will never order from the wearhouse family again!!”

Helpful Report

Posted 4 years ago

“I ordered my brush on 15 September 2020. Its 8 February 2021 and it still hasn't arrived. This is a scam. DO NOT PURCHASE ANYTHING FROM THIS COMPANY AS THEY ARE FRADULENT!”

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Posted 4 years ago

“I placed an Order in october, still haven't received it. I have emailed many times and don't get any reply. Will never use them again and I advise anyone else not to use them either.”

Helpful Report

Posted 4 years ago

“Ordered in November and still haven’t received anything. Nearly 3 months waiting”

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Posted 4 years ago

“Been five months since I ordered something, never received it, online doesn't even show that it has been posted and they never reply to any of my emails chasing it up.”

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Posted 4 years ago

“Tauranga Warehouse the Cameron road store,always a pleasure ,well stocked ,tidy and great family vibe where regular experienced staff care and even some know you by name....Always a positive shopping experience at this store. Best in Tauranga. Highly Recommended to all..”

Helpful Report

Posted 4 years ago

“Ordered a brush for my wife in November and it was never sent. Reached out a week before Christmas and they said due to Christmas, they were behind BUT it would be shipped soon. It is now February, and still not brush. I emailed again to threaten to report as fraud to my bank, but then I got a response it was sent and received? Pulled the tracking, and once again it shows never sent. Emailed screenshots including the tracking they provided, and no response. Considering the plethora of bad reviews on not receiving items, I WOULD HIGHLY ADVISE AGAINST PURCHASING ANYTHING FROM THIS COMPANY! This is absolutely ridiculous, we have Covid going on and companies like this still exist!!!”

Helpful Report

Posted 4 years ago

“I purchased a JBL Soundbar $199 very pleased inbuilt bass the sound quality is great loud enough without disturbing the neighbors optical cable produced the best sound got to be the best for the price happy days”

Helpful Report

Posted 4 years ago

“I recently went to the Dunedin South store as I was on a road trip and needed extra socks. I went to the woman's sock area and was disappointed to see they only had a range of thin summer socks and those short socks which are basically just shoe liners. On my way to have a look in the garden section (my compulsion) I passed the men's sock area. I turned a bright shade of green as I checked out the winter/work/tramping socks as well as thinner, summer socks they had to choose from. I just wanted to remind you that in our wonderful 4 seasons in one day climate women as well as men like to get out and do stuff. We don't just get to sit inside keeping warm and looking decorative. I trust you will have a look at this situation and cut the blatant sexism.”

Helpful Report

Posted 4 years ago

“Wow, shopping at The Warehouse, in Tokoroa, today was a pleasurable experience. The staff were friendly and efficient. The store was well laid out and very tidy. The range of stock available was impressive. It was obvious that the people who work there take an enormous amount of pride in their workplace. If I lived closer I would be a regular customer of this store.”

Helpful Report

Posted 4 years ago

“No service, no staff around. Could use self service as I had. Cash. Plenty of other shops around. Goodbye warehouse”

Helpful Report

Posted 4 years ago

“I order online and find the warehouse very efficient, receive my goods the very next day or within 2 days at the most.”

Helpful Report

Posted 4 years ago

“I purchased an iconic hairbrush from the The Warehouse family in September and it was faulty. I have written several emails to the company since and have still not received a reply. There is no contact number on the website and the whole website 'customer care' promise is a scam. DO NOT use this company!”

Helpful Report

Posted 4 years ago

“The Warehouse family advertised an ionic hairbrush on Instagram. I fell for it and purchased. The product never arrived and they don't answer any emails. This is a scam. Please avoid.”

Helpful Report

Posted 4 years ago

“The Pukehoke branch for customer service is horrible!!!! I will never return to any of your stores! I dont care if your cheaper by any amount. They're rude have an attitude problem essentially told me to f off and re sell my item on trade me or Facebook.... I returned my item th next day in the same condition as i purchased it with a receipt. I trued calling but no one was answering. Head office said I could return it. I left a formal complaint with the store manager but they have no back bone to return my calls. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“The lady name Louise at the Warehouse Westgate has the most horrible customer service I had.. i had no plan to make a review on her until this happened the second time encountering her...i dont know why she is called the Team leader in customer service???? no good customer service at all and don't even know how to say the simple words "sorry for the inconvenience" very arrogant, don't work at customer facing business if you don't like dealing with customers. You don't deserve to be working there.”

Helpful Report

Posted 4 years ago

“A few days ago at the warehouse in pukekohe An amazing young lady named jasmine I think her name was, she had found my wallet in the toy isle and it had alot of money plus a few items I valued that was in it, she took it upon herself to find the owner she told me she searched the store to find the owner before she was going to hand it in. She found me in tears and was so lovely to me she even helped me shop for my children. What lovely manners she had to. I tried to offer her a $20 bill to say thank you but she refused. Thank you jasmine you saved me and made my day!”

Helpful Report

Posted 4 years ago

“This is a scam website no product arrived and many others had same experience - don't waste your money.”

Helpful Report

Posted 4 years ago

The Warehouse is rated 2.1 based on 263 reviews