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The Warehouse Reviews

2.1 Rating 242 Reviews

24 %

of reviewers recommend The Warehouse

Company Reviews

2.1

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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The Warehouse 1 star review on 17th August 2023

The Warehouse 5 star review on 14th September 2022

The Warehouse 1 star review on 28th May 2022

The Warehouse 1 star review on 21st January 2022

The Warehouse 1 star review on 23rd December 2021

The Warehouse 1 star review on 16th December 2021

The Warehouse 1 star review on 16th December 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Theres a lady at HAWERA Warehouse and she is arrogant and rude not only over the phone but in person too. My husband has rang Hawera Warehouse and received this person on the phone a few times and dealt with her in store many times. Her manner is rude and arrogant towards him and she definitly does NOT like tending to customer needs and requirements. She treats him with disgust every time. She may think twice when i am with him next time because i will not stand for this treatment. Put the shoe on the other foot… how would she like to be treated badly each time we seen her. She needs to be rid of. We are all human and respect to customers is a key factor in service. If its difficult for her maybe she shouldnt be around customers or deserve a job. She even had the cheek to ask him if he had covid because he was wearing a mask. Then that wasnt enough, she asked why he was wearing a mask? Its not a crime to wear a mask and is the persons own choice wether they do or dont wear a mask! A mask was used to keep him safe and others if u must know. Your disrespect doesnt go unnoticed and if you read this you know who you are. If you treat my husband in this manner again a complaint further up the chain will be made.”

Posted 1 year ago

“I had a lovely lady named Julia in the BLENHEIM store helping me join market place last Sat. She was so patient and understanding. I was buying a Xmas tree and didn’t know how to join. Wish their were more “JULIA’S” around.”

Posted 1 year ago

“Sent an image via printicular to The Warehouse Matamata and was most impressed that they bothered to call me (within an hour of the order being placed) to let me know there would be a delay due to ink and check how quickly I required the item. Thanks guys Great Service :)”

Posted 1 year ago

“The customer service of this company is the worst ive ever known. I ordered a jumper and the day it was due to arrive the local courier rang and explained the van had been stolen along with all the contents ,this included my parcel snd neighbours parcels. My neighbours were soon refunded or supplied a replacement by other companies but not warehouse. I supplied them with the incident number given by the courier and clearly explained what had happened and asked them to contact evri to confirm, even supplying them with the phone number. Ive now sent dozens of emails which i usually get an automated response then 24 hours later i get a reply saying i need to give courier another 48 hours to allow delivery. Ive explained and explained that delivery isnt going to happen unless the thief reforms himself and delivers it...i stand more chance of santa coming down my chimney with the parcel!!!. They are now asking me to wait 5 days to see if it arrives...i honestly cant believe it. Ive asked for details to escalate as there is no contact number but i think they are just messing around now. furious is an under estimate. They seem to never read emails properly and fail to address customer issue or have policies in place to escalate unsatisfactory customer service”

Posted 1 year ago

“Made a mistake but gave me a free shipping voucher along with a full refund”

Posted 1 year ago

“The service I have received from The Warehouse has been shocking (apart from one salesperson from the Hamilton City branch). I have had problems for several weeks now accessing the Market Ap for the discounts. I have been a member for over a year, but it still says that it is being set up. I have made 2 complaints with no response. I had a rude salesperson at the Base Warehouse. As someone who has worked in retail - the customer service is unacceptable. I had a missed call from the Warehouse Stationery, I rang back several times, but no one ever answered the phone. They never rang back. I wrote on the Warehouse Facebook page and after some backwards and forwards was told that the account was 'pending' and would be active in 24 to 48 hours. That was almost 4 days ago I wrote again and was told that it had gone to the Tech Team, I have heard nothing for almost 2 days. I am really annoyed; it should not be taking this long to sort out. I use other companies' apps with no problems at all. If this is not fixed by the 1st of December (Christmas Club Day) I will have no option but to close my Christmas Club and accounts with The Warehouse and the Market Club. K-mart has much better customer service.”

Posted 1 year ago

“i understand that in your Christmas ad, the little girl is being kind to the toy soldier, knocked over and abandoned in the rain, but Mr. Putin would LOVE the final result -- the angel, symbol of peace and love, tumbled off and replaced by the delighted soldier. Sadly, that may reflect the state of the world these days but it's hardly the message of Christmas”

Posted 1 year ago

“i understand that in your Christmas ad, the little girl is being kind to the toy soldier, knocked over and abandoned in the rain, but Mr. Putin would LOVE the final result -- the angel, symbol of peace and love, tumbled off and replaced by the delighted soldier. Sadly, that may reflect the state of the world these days but it's hardly the message of Christmas”

Posted 1 year ago

“I visited the Richmond Warehouse early this evening. 6.21pm Wednesday the 9th November. I cannot believe how helpful the young lady was. She even helped me set up my market club on my app. I got an extra discount with it. Thank you special lady. I did nit get your name but you were wearing a black Covid mask. Bless you for your kindness I saved $31 from market place for your effort helping me set it up . I was visiting from Matamata”

Posted 1 year ago

“Terrible experience the market club app is a total scam discounts ate ment to be applied automatically never happened was a complete drama and a waste of my time and if you spend over a hundred dollars you get $10 off also never happened . SCAM BEWARE!!”

Posted 1 year ago

“The warehouse are using face recognition cameras placed on the walls You would not know they are cameras I see online they stated they weren't other comments said they were Noel leeming and the warehouse plus other stores they have. They are shocking/lack the ability to sort out issues. The reviews on these stores say it all.. They hide away behind their gates. Untrained staff at noel leeming they stand and chat on their cell phone or each other instead of helping customers. Tech services is appalling they don't know what they are doing. Hope the commerce commission and others alike keep on monitoring them and slap them with fines. Such a good service”

Posted 1 year ago

“First of all, whenever it says in stock or limited stock so I go there it is never there. Second, even if u dont use the makeup you dont get a refund. Do something about the first one”

Posted 1 year ago

“Failure to answer the phone. When someone answered the person see he would go and ask some one the phone then reverted back and nobody answered. Your staff lack courtesy, knowledge and how to deal with the public. In a word the service was abysmal.”

Posted 1 year ago

“Shocking customer service in Palmerston North Branch. I waited 10minutes after asking for assistance and no one came. Looked around for staff and only found one who said they couldn't help me. Had to ask at the front again and then wait for some to come assist.”

Posted 1 year ago

“Have just had the best shopping experience again at your Queenstown branch, - many thanks to Jodi today for going above & beyond helping my elderly mother with her furniture purchase. Any business is only as good as the people the customer deals with… Well done Jodi & many thanks for your kind, cool & awesome service! Give that girl a pay rise!!”

Posted 1 year ago

“Buyers be aware... bought a veon TV at the Thames Branch. TV did not last long, 2months in and the screen did not want to come on. Took it back and expected that the faulty TV would be replaced. But no they said it must go in to be repaired. It is already 3weeks and we have heard NOTHING from them. We also use the TV for our office screen so currently we have no TV and no screen. Rather buy TV and electronics somewhere else! Wish we did! Really unacceptable service!!”

Posted 1 year ago

“Pleasant and helpful service at Balclutha warehouse today, staff couldn’t be more helpful 👍”

Posted 1 year ago

“I bought a 50inch veon TV from warehouse takanini which needed warranty replacment. At first it was a lot of going back and forth which was frustrating as the specific tv was not in stock, but after talking to the manager ,(Pritma) who was very understanding- we were able to resolve the issue and get a 55inch with a reasonable price difference to pay. Very happy with the end result.”

Posted 1 year ago

“I bought the new Eli Saab perfume 'Girl of Now' 30ml online & chose Click & Collect for an extra $3. The perfume is fab, love the orange blossom & Vanilla notes. Very easy to order on line & arrived with 3-4 days. Thank you.”

The Warehouse 5 star review on 14th September 2022

Posted 1 year ago

“I have seen availability online late at night 5 times at the Glenfield Mall branch and arrived near opening time the following day to be told there is none in store. This is a complaint I am told of many locals. I suggest your team take a look at systems in place and sort that branch out. Not impressed.”

Posted 1 year ago

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The Warehouse is rated 2.1 based on 242 reviews