“The customer service of this company is the worst ive ever known. I ordered a jumper and the day it was due to arrive the local courier rang and explained the van had been stolen along with all the contents ,this included my parcel snd neighbours parcels. My neighbours were soon refunded or supplied a replacement by other companies but not warehouse. I supplied them with the incident number given by the courier and clearly explained what had happened and asked them to contact evri to confirm, even supplying them with the phone number. Ive now sent dozens of emails which i usually get an automated response then 24 hours later i get a reply saying i need to give courier another 48 hours to allow delivery. Ive explained and explained that delivery isnt going to happen unless the thief reforms himself and delivers it...i stand more chance of santa coming down my chimney with the parcel!!!. They are now asking me to wait 5 days to see if it arrives...i honestly cant believe it. Ive asked for details to escalate as there is no contact number but i think they are just messing around now.
furious is an under estimate. They seem to never read emails properly and fail to address customer issue or have policies in place to escalate unsatisfactory customer service”
“The service I have received from The Warehouse has been shocking (apart from one salesperson from the Hamilton City branch). I have had problems for several weeks now accessing the Market Ap for the discounts. I have been a member for over a year, but it still says that it is being set up. I have made 2 complaints with no response. I had a rude salesperson at the Base Warehouse. As someone who has worked in retail - the customer service is unacceptable. I had a missed call from the Warehouse Stationery, I rang back several times, but no one ever answered the phone. They never rang back. I wrote on the Warehouse Facebook page and after some backwards and forwards was told that the account was 'pending' and would be active in 24 to 48 hours. That was almost 4 days ago I wrote again and was told that it had gone to the Tech Team, I have heard nothing for almost 2 days. I am really annoyed; it should not be taking this long to sort out. I use other companies' apps with no problems at all. If this is not fixed by the 1st of December (Christmas Club Day) I will have no option but to close my Christmas Club and accounts with The Warehouse and the Market Club. K-mart has much better customer service.”
“i understand that in your Christmas ad, the little girl is being kind to the toy soldier, knocked over and abandoned in the rain, but Mr. Putin would LOVE the final result -- the angel, symbol of peace and love, tumbled off and replaced by
the delighted soldier. Sadly, that may reflect the state of the world these days but it's hardly the message of Christmas”
“i understand that in your Christmas ad, the little girl is being kind to the toy soldier, knocked over and abandoned in the rain, but Mr. Putin would LOVE the final result -- the angel, symbol of peace and love, tumbled off and replaced by
the delighted soldier. Sadly, that may reflect the state of the world these days but it's hardly the message of Christmas”
“I visited the Richmond Warehouse early this evening. 6.21pm Wednesday the 9th November.
I cannot believe how helpful the young lady was. She even helped me set up my market club on my app. I got an extra discount with it. Thank you special lady. I did nit get your name but you were wearing a black Covid mask. Bless you for your kindness I saved $31 from market place for your effort helping me set it up . I was visiting from Matamata”
“Terrible experience the market club app is a total scam discounts ate ment to be applied automatically never happened was a complete drama and a waste of my time and if you spend over a hundred dollars you get $10 off also never happened . SCAM BEWARE!!”
“The warehouse are using face recognition cameras placed on the walls
You would not know they are cameras
I see online they stated they weren't other comments said they were
Noel leeming and the warehouse plus other stores they have.
They are shocking/lack the ability to sort out issues. The reviews on these stores say it all..
They hide away behind their gates. Untrained staff at noel leeming they stand and chat on their cell phone or each other instead of helping customers.
Tech services is appalling they don't know what they are doing.
Hope the commerce commission and others alike keep on monitoring them and slap them with fines. Such a good service”
“First of all, whenever it says in stock or limited stock so I go there it is never there. Second, even if u dont use the makeup you dont get a refund. Do something about the first one”
“Failure to answer the phone. When someone answered the person see he would go and ask some one the phone then reverted back and nobody answered.
Your staff lack courtesy, knowledge and how to deal with the public. In a word the service was abysmal.”
“Shocking customer service in Palmerston North Branch. I waited 10minutes after asking for assistance and no one came. Looked around for staff and only found one who said they couldn't help me. Had to ask at the front again and then wait for some to come assist.”
“Have just had the best shopping experience again at your Queenstown branch, - many thanks to Jodi today for going above & beyond helping my elderly mother with her furniture purchase. Any business is only as good as the people the customer deals with… Well done Jodi & many thanks for your kind, cool & awesome service! Give that girl a pay rise!!”
“Buyers be aware... bought a veon TV at the Thames Branch. TV did not last long, 2months in and the screen did not want to come on. Took it back and expected that the faulty TV would be replaced. But no they said it must go in to be repaired. It is already 3weeks and we have heard NOTHING from them. We also use the TV for our office screen so currently we have no TV and no screen. Rather buy TV and electronics somewhere else! Wish we did!
Really unacceptable service!!”
“I bought a 50inch veon TV from warehouse takanini which needed warranty replacment. At first it was a lot of going back and forth which was frustrating as the specific tv was not in stock, but after talking to the manager ,(Pritma) who was very understanding- we were able to resolve the issue and get a 55inch with a reasonable price difference to pay. Very happy with the end result.”
“I bought the new Eli Saab perfume 'Girl of Now' 30ml online & chose Click & Collect for an extra $3. The perfume is fab, love the orange blossom & Vanilla notes. Very easy to order on line & arrived with 3-4 days. Thank you.”
“I have seen availability online late at night 5 times at the Glenfield Mall branch and arrived near opening time the following day to be told there is none in store.
This is a complaint I am told of many locals.
I suggest your team take a look at systems in place and sort that branch out.
Not impressed.”
“Hi, I missed a call from 09 489 7000 and called back to know what it's for. I didn't appreciate the tone of the lady's voice from your reception so I hang up immediately. She did tell me there was no way for her to know who called from the main number, which I completely understand, but the tone of her voice was very stern and demeaning, I had to cut the call short and hang up. I only just returned a call! There is definitely a better way of saying things. She sounded like she's not happy with her job at all. Maybe spend more time training your staff about proper customer service.”
