I have had a POSITIVE experience with this company. The first microwave arrived on time with online courier updates but the item was damaged in 2 places presumably in transit. (They must throw the boxes around to get this sort of damage or be dropped from a height.) However on contacting the company promtly and providing photos. I was refunded the same day and re-purchased. Perhaps extra FRAGILE labels on box would remind handlers that they could damage contents if dropped. It is such a waste to have a new piece of equipment rendered unsaleable and consigned to the tip because of insufficient packing and careless handling, and from other comments this does not appear to be an isolated case. The second microwave arrived on time and all was in OK. I cannot comment on future service if I have a problem during guarantee period. So well done Kayleigh and the team.