After 17 months the wine cooler purchased from them packed up. As it was outside the guarantee I called a technician and he said that I needed spare parts and that his company could not find them anywhere. I contacted The WrightBuy, the Amazon seller, but It is impossible to get service from them, they just dismissed me as item not under guarantee any longer; they do not provide service, repairs or spare parts and when I asked where I could get spare parts they were unable to provide a contact number of a supplier for these. All they were worried about was that I might ask for compensation. Avoid them if you can!