I am writing to express my profound dissatisfaction with my recent purchase experience. I ordered a Microwave Oven from Amazon, enticed by the promised two-day delivery time. However, this has proven to be the most frustrating and disappointing purchase I have ever made. The delivery was handled by an unknown company, APC, instead of Amazon. The Wright Buy Ltd, the seller, claimed they attempted delivery, but no card was left, and my Ring doorbell did not record any activity. As someone who works from home, I can confirm that no delivery attempt was made. In response to this failure, I called to cancel my order. Kirsty at The Wright Buy Ltd assured me that the order was canceled and that my refund would be processed. Despite this, three days later, I received a message stating that the order had been delivered—to a neighbor’s house I did not authorize. This occurred after the cancellation was supposedly processed. Now, The Wright Buy Ltd expects me to arrange for the item to be collected from a different address, and they refuse to process my refund until they receive the item back. This is unacceptable. The mistake was theirs, and they should not expect me to resolve their errors. Despite contacting Amazon, who assured me a refund within 48 hours and advised me to cease communication with The Wright Buy Ltd, I have since received four harassing messages from The Wright Buy Ltd . These messages insist they will not process my refund until the Microwave Oven is returned—an item I never received and no longer want. I urge other potential buyers to beware of The Wright Buy Ltd. Their customer service is atrocious, and their delivery standards fall far short of what is expected from Amazon. The Microwave Oven might seem like a good deal, but the aggravation and poor service that come with it are not worth it. Kayleigh from The Wright Buy Ltd has even threatened to withhold my refund if I don’t respond to their messages. This level of service is diabolical and unacceptable. I would never recommend The Wright Buy Ltd to any of my friends and family and urge all other potential buyers to think again and shop elsewhere!! The Wright Buy Ltd is not a reputable company and there customer service is the worst that I have ever experienced. BUYERS BEWARE!!