Appalling customer service. I ordered an undercounter freezer from The Wright Buy Ltd company. They were adamant I had made the mistake as they sent me an undercover fridge which I did not want. A replacement freezer was ordered and sent out. As regards the return of the unordered fridge, I was advised to contact Parcel Monkey who would pick up the fridge and return it to The Wright Buy Ltd. I was told that I would receive a refund when the fridge was returned. That cost me £25.00 approx. All this took place in the middle of SEPTEMBER and I am still waiting for my refund. On telephoning the company on Thurs 17th Oct I was told I couldn't/wouldn't receive a refund until I produced the Parcel Monkey tracking number. Luckily I hadn't deleted that particular email. So I've now been trying to email the company on the email address given out by them on their telephone answer machine. Guess what? My emails keep bouncing back. I think it it is time to get both Amazon and Trading Standards involved. Refund promised: 13.09.2024. Today's date: 18.10.2024