Ordered a plant as a gift, not arrived after 6 weeks. No communication from Thompson staff, I have had to call and email to get updates on my order. Promised my order would be prioritised, but after 10 days still no update on delivery. Called them again to be told it'll be dispatched within 14 days. different reason for the lateness each time I contact them - latest is that they are waiting for the plant to grow (??). Poorly run company - keep offering vouchers to use against a future order - really? You expect me to order from you again?? Despite my requests for a senior or manager to call me, they are yet to do so.