Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 72 perenials and fell for 'offers' and bought a further 36 pack for 5.99.Reived dispatch detail however after 8 days they had nit arrived.Complained and the 5.99 pack arrived.This was june and plants were advertised as 1 week dispatch .I chased for the 72 pack to be told they would be end of July. 30th July chased abd told it was still July then received a delay until 2/i and then the order was cancelled.Awaiting refund !They have sold these 72 packs oc perenials all summer so not sure why I ws stoll waiting 9 weeks later.Next year I'm just getting seeds!”

Helpful Report

Posted 4 months ago

“Three years running I have ordered the Cornel Brons Dahlia and each year I have been sent something else. This year I also ordered a Purple Fox Dahlia in the hope they might get one part of my order right but neither were. They sent me two yellow Dahlias (I strongly dislike yellow dahlias). Not only were they the wrong colour but they sent cactus Dahlias instead of ball varieties. If I could give Thomson & Morgan no stars I would.”

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Posted 4 months ago

“besutiful hanging baskets .”

Helpful Report

Posted 4 months ago

“Having received a poor quality plant in May that failed to thrive I eventually got a refund but not for the overpriced postage for one tiny plant. They are no longer a reliable company and will just send anything out.”

Helpful Report

Posted 4 months ago

“Failed to deliver order and sent wrong product instead. The alternative product was so small only about half have survived and are too small to plant this year. Original order delivered approximately 2 months after I expected. When product eventually arrived it was so tiny that it had obviously been planted when I first informed them that my order was missing. Plants are far too small to use in my garden this summer. I am doubtful if they will survive. I have used this company before without incident but I will not be using them again.”

Helpful Report

Posted 4 months ago

“I spent £130 on a tree that arrived diseased. When I requested either a replacement or a refund they offered £20 off code. Please do not purchase plants from them.”

Helpful Report

Posted 5 months ago

“I bought from them Bumper Garden Collection 72 plugs and It took ages to receive them. Now, many plants are useless as they are died, I lost time and money.”

Helpful Report

Posted 6 months ago

“I ordered 2 baskets as have done for years the baskets arrived upside down as the courier must have dropped them it took days to reply to my massages and did not get back to me so rang then up he said it is the courier not then I said I bye of them of thomson and morgan not the courier so still have no baskets I will never bye from them again I will tell people to bye from local garden centre from people that care for the customers thank eamonn caton”

Helpful Report

Posted 6 months ago

“Excellent Garden Ready plants”

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Posted 6 months ago

“bought sumer bulbs of freesia which I stated in a request for review from the company were very small. Got a response saying they were sure I would be happy but not a single one grew, just stayed dormant in the soil, tying up a planter for months.”

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Posted 6 months ago

“Order was well packed and healthy very satisfied”

Helpful Report

Posted 6 months ago

“I paid £4.99 for a packet of Shirley tomato f1 seeds. I set them in good compost four weeks ago in a heated propagator. Not one seed has germinated. How fresh ate these seeds?.do the staff spent the winter repacking seeds and then change the sell by date”

Helpful Report

Posted 7 months ago

“I had 2 baskets delivered yesterday it must have been a new still o baskets the upside-down basket very poor service”

Helpful Report

Posted 7 months ago

“This will be the second year that I have ordered from TM, last year we had beautiful golden begonias, so on the strength of that we ordered the same again this year, however, they arrived too early and although we looked after them in the same way as last year, we have lost the all. We will not be ordering again fro TM.”

Helpful Report

Posted 7 months ago

“They replaced my whole order within 2 weeks despite it only being 20% damaged, probably the best customer services department I've ever dealt with, all I did was send a email stating the problem. Thanks.”

Helpful Report

Posted 7 months ago

“I have set Shirley f1 tomato seeds twice now.these seeds are not cheap 4.99 per packet. Set in heated propagator. At a temp of 65 .not one has germinated. Again. I have now had to visit a local garden centre to buy plants at a cost of £2 each..I do not have money to burn”

Helpful Report

Posted 7 months ago

“Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past.”

Helpful Report

Posted 7 months ago

“A very disappointing attempt to purchase a clematis on the 3rd February this year. The plant was scheduled for delivery on the 8th of April. I agreed with their txt that I would wait, then it was rescheduled for the 24th April. Since I had no notice of delivery by that day, I sent a txt asking if it was not out for delivery already, just send me a refund I felt this was long amount to wait. I had a very abrupt rebuke by txt from Ryan a customer service employee I assume. Pointing out that I had already been told it was running late, but no expected delivery date was mentioned at all. I now realise their Web site for the shopping page for this plant has been "updated," basically altered now to currently unavailable. A little polite txt to say this earlier, whilst i waited in vain would have been have been nice. Now I shall take my refund and shop else where- always t”

Helpful Report

Posted 7 months ago

“I purchased a packet of Shirley tomato seeds and them a month ago in a heated propagator. Not one seed has germinated. These seeds are not cheap”

Helpful Report

Posted 7 months ago

“I tried to canceal the review on here .With thomas morgan. That got hold of me. And explained they can not ship out of uk. They said it was on web site . Which i did not see. However they handled everything . And explained everything . I apreciate how fast they took care of my concerns”

Helpful Report

Posted 8 months ago

Thompson-Morgan is rated 1.4 based on 585 reviews