“Still waiting for some of my refund for goods that T&M failed to dispatch having only received any response after numerous email and negative reviews
Appalling attitude to their customers”
“I placed three separate orders for flowers and small trees from Thompson & Morgan using a voucher. Unfortunately, I received only one of the three orders. The other two packages never arrived, despite the fact that they were fully paid for.
I contacted Thompson & Morgan Customer Service to ask about the missing deliveries, but I never received any response. It is extremely disappointing and unprofessional that a company would completely ignore a customer who is simply asking about orders that were paid for but never delivered.
This lack of communication and failure to resolve a basic issue is unacceptable. Based on my experience, I cannot recommend this company. Customers deserve proper service, clear communication, and delivery of the products they paid for.”
“Lychnis Chalcedonica trial price 99p *with any other purchase from T&M seed range RRP £2.99 AVE 60 seeds
Marshalls sell Unwins Lychnis Chalcedonica 200 seeds £2.49
Deceitful marketing. Mrs bought 100 bulbs, 75% didn't emerge. Rosa cutie pie purchased March 2025, finally shipped August 2025. Thompson & Morgan basically saying this is normal, they'll flower in 2026. Do yourself a favour and shop elsewhere, unless you like cheap and dishonest.”
“I use to buy plants online. The plugs plants never survived. I bought 2 Acer via Amazon. It took weeks to arrive. Plants were saplings. +/-£13 each. They both did not survive. Peonies were soft and rotting. Avoiding this company.”
“Avoid using this company. Placed order and payment taken, given several weeks as delivery time but never recieved. No response to communication. Don't risk throwing your money away.”
“This company is disgraceful.
Plants are dead and tiny pots impossible to work with.
Cannot trace my order.
£18 Was a waste of money
AVOID this company”
“Hopeless. Never again. I've never had such poor plants or bad service. Everything was small (or smaller than small). No helpfulness on delivery dates, all arrived at different times. One - despite promises of arriving before I was going away - came a whole month and a half late (and I was by that time away again) and was tiny.”
“Ordered 72 perenials and fell for 'offers' and bought a further 36 pack for 5.99.Reived dispatch detail however after 8 days they had nit arrived.Complained and the 5.99 pack arrived.This was june and plants were advertised as 1 week dispatch .I chased for the 72 pack to be told they would be end of July. 30th July chased abd told it was still July then received a delay until 2/i and then the order was cancelled.Awaiting refund !They have sold these 72 packs oc perenials all summer so not sure why I ws stoll waiting 9 weeks later.Next year I'm just getting seeds!”
“Three years running I have ordered the Cornel Brons Dahlia and each year I have been sent something else. This year I also ordered a Purple Fox Dahlia in the hope they might get one part of my order right but neither were. They sent me two yellow Dahlias (I strongly dislike yellow dahlias). Not only were they the wrong colour but they sent cactus Dahlias instead of ball varieties. If I could give Thomson & Morgan no stars I would.”
“I spent £130 on a tree that arrived diseased. When I requested either a replacement or a refund they offered £20 off code. Please do not purchase plants from them.”
“bought sumer bulbs of freesia which I stated in a request for review from the company were very small. Got a response saying they were sure I would be happy but not a single one grew, just stayed dormant in the soil, tying up a planter for months.”
“I paid £4.99 for a packet of Shirley tomato f1 seeds. I set them in good compost four weeks ago in a heated propagator. Not one seed has germinated. How fresh ate these seeds?.do the staff spent the winter repacking seeds and then change the sell by date”
“I have set Shirley f1 tomato seeds twice now.these seeds are not cheap 4.99 per packet. Set in heated propagator. At a temp of 65 .not one has germinated. Again. I have now had to visit a local garden centre to buy plants at a cost of £2 each..I do not have money to burn”
“Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past.”
“A very disappointing attempt to purchase a clematis on the 3rd February this year.
The plant was scheduled for delivery on the 8th of April.
I agreed with their txt that I would wait, then it was rescheduled for the 24th April.
Since I had no notice of delivery by that day, I sent a txt asking if it was not out for delivery already, just send me a refund I felt this was long amount to wait.
I had a very abrupt rebuke by txt from Ryan a customer service employee I assume.
Pointing out that I had already been told it was running late, but no expected delivery date was mentioned at all.
I now realise their Web site for the shopping page for this plant has been "updated," basically altered now to currently unavailable.
A little polite txt to say this earlier, whilst i waited in vain would have been have been nice.
Now I shall take my refund and shop else where- always t”
“I just ordered from Thomas morgan. Was supposed to be a special . paid for my order.Now it said it was cancealed. Still cant reach them . Why run these specials .If you cant keep your word”
