Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 588 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid using this company. Placed order and payment taken, given several weeks as delivery time but never recieved. No response to communication. Don't risk throwing your money away.”

Helpful Report

Posted 3 weeks ago

“This company is disgraceful. Plants are dead and tiny pots impossible to work with. Cannot trace my order. £18 Was a waste of money AVOID this company”

Helpful Report

Posted 3 weeks ago

“Hopeless. Never again. I've never had such poor plants or bad service. Everything was small (or smaller than small). No helpfulness on delivery dates, all arrived at different times. One - despite promises of arriving before I was going away - came a whole month and a half late (and I was by that time away again) and was tiny.”

Helpful Report

Posted 1 month ago

“Ordered 72 perenials and fell for 'offers' and bought a further 36 pack for 5.99.Reived dispatch detail however after 8 days they had nit arrived.Complained and the 5.99 pack arrived.This was june and plants were advertised as 1 week dispatch .I chased for the 72 pack to be told they would be end of July. 30th July chased abd told it was still July then received a delay until 2/i and then the order was cancelled.Awaiting refund !They have sold these 72 packs oc perenials all summer so not sure why I ws stoll waiting 9 weeks later.Next year I'm just getting seeds!”

Helpful Report

Posted 9 months ago

“Three years running I have ordered the Cornel Brons Dahlia and each year I have been sent something else. This year I also ordered a Purple Fox Dahlia in the hope they might get one part of my order right but neither were. They sent me two yellow Dahlias (I strongly dislike yellow dahlias). Not only were they the wrong colour but they sent cactus Dahlias instead of ball varieties. If I could give Thomson & Morgan no stars I would.”

Helpful Report

Posted 9 months ago

“I spent £130 on a tree that arrived diseased. When I requested either a replacement or a refund they offered £20 off code. Please do not purchase plants from them.”

Helpful Report

Posted 10 months ago

“bought sumer bulbs of freesia which I stated in a request for review from the company were very small. Got a response saying they were sure I would be happy but not a single one grew, just stayed dormant in the soil, tying up a planter for months.”

Helpful Report

Posted 1 year ago

“I paid £4.99 for a packet of Shirley tomato f1 seeds. I set them in good compost four weeks ago in a heated propagator. Not one seed has germinated. How fresh ate these seeds?.do the staff spent the winter repacking seeds and then change the sell by date”

Helpful Report

Posted 1 year ago

“I have set Shirley f1 tomato seeds twice now.these seeds are not cheap 4.99 per packet. Set in heated propagator. At a temp of 65 .not one has germinated. Again. I have now had to visit a local garden centre to buy plants at a cost of £2 each..I do not have money to burn”

Helpful Report

Posted 1 year ago

“Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past.”

Helpful Report

Posted 1 year ago

“A very disappointing attempt to purchase a clematis on the 3rd February this year. The plant was scheduled for delivery on the 8th of April. I agreed with their txt that I would wait, then it was rescheduled for the 24th April. Since I had no notice of delivery by that day, I sent a txt asking if it was not out for delivery already, just send me a refund I felt this was long amount to wait. I had a very abrupt rebuke by txt from Ryan a customer service employee I assume. Pointing out that I had already been told it was running late, but no expected delivery date was mentioned at all. I now realise their Web site for the shopping page for this plant has been "updated," basically altered now to currently unavailable. A little polite txt to say this earlier, whilst i waited in vain would have been have been nice. Now I shall take my refund and shop else where- always t”

Helpful Report

Posted 1 year ago

“I purchased a packet of Shirley tomato seeds and them a month ago in a heated propagator. Not one seed has germinated. These seeds are not cheap”

Helpful Report

Posted 1 year ago

“I just ordered from Thomas morgan. Was supposed to be a special . paid for my order.Now it said it was cancealed. Still cant reach them . Why run these specials .If you cant keep your word”

Helpful Report

Posted 1 year ago

“I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!!”

Helpful Report

Posted 1 year ago

“Deliveries delayed and stock not arriving as expected.”

Helpful Report

Posted 1 year ago

“i really would give no stars as Thompson-Morgan are so unhelpful ...no help on the phone at all and not even suggestions for an ordering problem I had. what has happened to this company who were great a few years ago?”

Helpful Report

Posted 1 year ago

“Ordered a pack of perennial mini plugs. On arrival the pack was squashed and the majority of plants destroyed. Contacted Customer Care and they arranged for another pack to be despatched. Received yesterday and although better than the first, many of the plants had rotted stems. I am now giving up but will not use them again. The photographs of the plants for sale are misleading and nothing like the plants received”

Helpful Report

Posted 1 year ago

“I have already put a review in I won’t go into details again . Only to say never ever buy from T&M again been stitched up again . My poor wedding plants they sent the wrong ones .”

Helpful Report

Posted 1 year ago

“The plants i ordered can looking very sick but I bought them back to life. The we’re Elephant Fuchsias . I bought them in pink for a garden wedding . The theme was pink. But they sent the wrong plants that didn’t even look like Fuchsias. Never going to buy from T&M again . Not the first time I’ve had to complain . I have spent a lot of money with them . I did get an apology and my money back but that’s not good enough , they should double check that the plants are what you ordered. Spoiled my display 😢”

Helpful Report

Posted 1 year ago

“Never received my order or a full refund. Apparently they take orders they don’t have stock of, and they don’t refund postage. Feels like a scam to me.”

Helpful Report

Posted 1 year ago

Thompson-Morgan is rated 1.4 based on 588 reviews