Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Thompson-Morgan Reviews

1.4 Rating 569 Reviews

8 %

of reviewers recommend Thompson-Morgan

Company Reviews

Product Reviews

1.4

Based on 569 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 21%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01473 695235

Write Your review

Tell us how Thompson-Morgan made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thompson-Morgan 1 star review on 10th June 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past.”

Posted 6 days ago

“A very disappointing attempt to purchase a clematis on the 3rd February this year. The plant was scheduled for delivery on the 8th of April. I agreed with their txt that I would wait, then it was rescheduled for the 24th April. Since I had no notice of delivery by that day, I sent a txt asking if it was not out for delivery already, just send me a refund I felt this was long amount to wait. I had a very abrupt rebuke by txt from Ryan a customer service employee I assume. Pointing out that I had already been told it was running late, but no expected delivery date was mentioned at all. I now realise their Web site for the shopping page for this plant has been "updated," basically altered now to currently unavailable. A little polite txt to say this earlier, whilst i waited in vain would have been have been nice. Now I shall take my refund and shop else where- always t”

Posted 6 days ago

“I purchased a packet of Shirley tomato seeds and them a month ago in a heated propagator. Not one seed has germinated. These seeds are not cheap”

Posted 2 weeks ago

“I just ordered from Thomas morgan. Was supposed to be a special . paid for my order.Now it said it was cancealed. Still cant reach them . Why run these specials .If you cant keep your word”

Posted 1 month ago

“I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!!”

Posted 1 month ago

“Deliveries delayed and stock not arriving as expected.”

Posted 6 months ago

“i really would give no stars as Thompson-Morgan are so unhelpful ...no help on the phone at all and not even suggestions for an ordering problem I had. what has happened to this company who were great a few years ago?”

Posted 6 months ago

“Ordered a pack of perennial mini plugs. On arrival the pack was squashed and the majority of plants destroyed. Contacted Customer Care and they arranged for another pack to be despatched. Received yesterday and although better than the first, many of the plants had rotted stems. I am now giving up but will not use them again. The photographs of the plants for sale are misleading and nothing like the plants received”

Posted 7 months ago

“I have already put a review in I won’t go into details again . Only to say never ever buy from T&M again been stitched up again . My poor wedding plants they sent the wrong ones .”

Posted 7 months ago

“The plants i ordered can looking very sick but I bought them back to life. The we’re Elephant Fuchsias . I bought them in pink for a garden wedding . The theme was pink. But they sent the wrong plants that didn’t even look like Fuchsias. Never going to buy from T&M again . Not the first time I’ve had to complain . I have spent a lot of money with them . I did get an apology and my money back but that’s not good enough , they should double check that the plants are what you ordered. Spoiled my display 😢”

Posted 7 months ago

“Never received my order or a full refund. Apparently they take orders they don’t have stock of, and they don’t refund postage. Feels like a scam to me.”

Posted 8 months ago

“I ordered 2 fuschia hanging baskets on 5 July and after 2 phone calls was advised it was on its way. I received them on 22 July. It was full of dead flowers on the soil, and so many seed pods that I spent half an hour deadheading them. Their marketing is fantastic but the end product and waiting time will stop me buying again and I have a large garden to fill. Their loss.”

Posted 9 months ago

“The despatch durations on each product mean absolutely nothing…I ordered loads of plants on a 24hr despatch as I had a project to complete, 10 days later I’m still waiting. They’ve missed items off orders despatched and so far have refunded one on ‘good faith’ I’ve another plant missed so we’ll see how they respond to that. The quality of the later plants have not been great…had the first few been this poor I wouldn’t have ordered more but I was ordering lots in a short space of time.”

Posted 9 months ago

“Purchased plants with the same name of a family member who has recently passed as a gift for family members. The original dispatch time was 72 hours, after 5 days or so of hearing nothing I contacted them to be told the plants would be sent out that week. After 14 days had passed, I got back in touch to enquire as to their whereabouts and to ask to change the delivery address as I would be away. They then got back to say the plants were being picked now so they couldn’t refund or change the delivery address. Plants arrived while we were away and the courier was told to drop them off in a safe spot via ring doorbell. A family member popped in that evening to check on them. 1 of the plants was broken and the others are pretty sad looking for plants that cost £53.99 each (would not usually spend so much if it wasn’t for sentimental reasons). We’ve returned and found out the plants are not even those that we ordered, they’ve been substituted for another variety. They’ve currently said we will have to pay to return the plants. Chose to shop here due to the big name and thinking they were a reputable company but will avoid like the plague in future.”

Posted 9 months ago

“I recently ordered a “Climbing Iceberg” rose plant from Thompson & Morgan. What was delivered was a shrub rose labelled “Schneewittchen”. When I queried this with the Customer Care Team, Katerina replied claiming that this was the same thing, “just with its Latin name.” It is obviously not Latin. I checked and found that “Schneewittchen” is the German name for “Iceberg”. However, what I had been sent was a shrub rose, labelled as growing to a height of 120 cm, rather than the climbing rose, with a height of 3 metres, that I had ordered. “Iceberg” comes in both climbing and shrub forms. I replied to Katerina enclosing a photo of the label and a link to what I ordered on their website, pointing out that “Iceberg” and “Climbing Iceberg” are two different varieties, and what they had sent was not what I ordered. I asked them to send me what I ordered or refund my money. I received no reply after five days, so I wrote again. I then got a reply from Thomas claiming that what they sent is what I ordered, even though I had pointed out quite clearly that it is not, and telling me that if I want a refund I will have to return it at my own expense. It is bad enough that a long-established horticultural firm like Thompson & Morgan apparently don’t know the difference between a climbing rose and a shrub rose, especially a well-known variety such as “Iceberg” which holds the RHS Award of Garden Merit, but when this is pointed out to them, to treat the customer like an idiot and basically lie to me is totally unacceptable, appalling and abysmal customer service.”

Posted 9 months ago

“0 stars!!! greedy company sending dead and dying plants in damaged packaging with bent pots. asked for refund and they send another dead plant. Happened twice. asked again for refund and they've informed me they'll send a replacement again. I don't want more dead plants. I just want my money back. Do not use this company!”

Posted 10 months ago

“I paid for sweet corn 'pot of gold', x15 garden ready plants - more like, 'garden ready for the compost heap. Thompson and Morgan in the past was a company that sold quality plants. My plant s arrived decapitated as they had been carefully bounced in the delivery box. Hard to say if it was a poor packaging design, or the delivery handling. Good money for old rope. What a rubbish company to deal with.”

Posted 11 months ago

“Avoid responding to offer from this company. I bought some tomato plantts using the MSE code. In good faith I also added two other products to my basket. Sadly, these two products were in very poor condition on arrival. The company offered a refund, but then applied the original discount for the tomato plants across all products, thus only refunding me just over 50% of the two extra products. This resulted in me paying over £20 for the tomato plants. I am beginning to wonder if this is standard practice. The original offer is to entice you to the website, postage is high, so it makes sense to buy extra. They then send you substandard plants and refuse you a full refund. A shocking scam.”

Posted 11 months ago

“Absolutely terrible. Ordered 14 3l rosemary plants. They had simply stacked them straight on top of each other in the box, and because they are quite heavy at 3l the top plants have absolutely flattened and broken all the lower plants. Very poor condition, bone dry, much of the soil had spilled out of the pots. For an order which took over 10 days despite being confirmed on the order as next day dispatch, they have failed on quality, packaging and delivery time. Would not from T and M again, and would not recommend (unless you like broken dead plants!)”

Posted 11 months ago

“Bought four plants - Apollo hibiscus, and three tomato plants. Hibiscus died within a week of being planted in a patio container from powdery mildew, the tomato plants were nearly dead when they arrived and I've had no response to my email to customer care asking for a refund or replacement of the tomato plants. Not happy, won't use again.”

Posted 11 months ago

«
1
2
3
4
5
»

Thompson-Morgan is rated 1.4 based on 569 reviews