Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.38

1.4 Rating 575 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01473 695235

Write Your review

Tell us how Thompson-Morgan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't believe the dispatch time they give. Waste of time dealing with them. Will never use them again”

Helpful Report

Posted 2 years ago

“Waited weeks for 48 thimbles..what T&M laughingly call plugs! Do yourself a favour, stay well clear and support your local shops and nurseries instead.”

Helpful Report

Posted 2 years ago

“I have been a T&M customer for many years, but things have just got worse. No delivery, yet again, ``must have got lost in transit`` and ``sorry, none left to send to you``. I have put up in the past with less than 90% success rate, but this year, 8 days delivery time on earlier orders has ruined nearly all plug plants. Perennials ordered in January and again in May all failed to arrive. I now read in Which magazine (May 2021) that T&M fall next to bottom in customer satisfaction surveys. I just purchased plug plants from a rival firm with prompt delivery and 100% success rate.”

Helpful Report

Posted 2 years ago

“The same experience as so many reviews here. Dreadful isn't the word. Ordered the 72 perennials described as 'spectacular', plus Maxicrop treatment back in March. Delivery dates kept changing and luckily I'd taken screenshots of the mythical dates or I'd be doubting my sanity. I've ended up buying locally to fill gaps. Plants arrived yesterday, package and plants are battered, dead or non existent. Have potted on some more in hope. I had a great experience with Crocus last year in lockdown, kept me informed and plants flourished. This is exactly the opposite, 'spectacular'? I think not. Unless you count the spectacular disappointment/waste of money. Never again, use your bargepole at full tilt.”

Helpful Report

Posted 2 years ago

“Ordered Pirennial Plugs on 13/03/21, delivery specified as end April, didnt arrive, so delivery revised to 17/05/21, didnt arrive, so contacted T & M, didnt reply until prompted, delivery revised to Mid June. Plants eventually arrived in a poor state having been in transit for a week. Order took 3 months for delivery of inferior quality plants. Never again...... wish i'd have read the reviews before ordering.”

Helpful Report

Posted 2 years ago

“My personal opinion is that I wish I had read the reviews before ordering as I would not have touched this company with a barge pole as they state blatantly unachievable timescales for delivery times on their website! I placed my order on April 11th and my particular items were advertised as being out delivery in 3 working days, so far so good. However this is not the case as once they have your payment, they change the goal posts by saying it won’t be delivered for at least 2 weeks (or much more). When contacting customer service, you are met with a standard response: “Unfortunately, as we are dealing with live plants delays can occur if the plant are not quite ready to be dispatched.” This should be made clear BEFORE they take payment as they give customers false expectations and then hit them with unacceptable delays in delivery. My order for bare root strawberry plants was delayed and came 2 weeks after the advertised delivery date. Unfortunately 4 showed signs of disease and have since died. My Calibrachoa Postiplugs did not arrive until 28th May, almost 7 weeks later. The customer care team (via their s.media email) were actually very apologetic and did their best to try and resolve my issue and, having worked in customer service myself before, I do feel sympathy for the customer care advisors as they must be run ragged, trying to fight fires caused by T&M’s unsustainable business model. It appears that this issue is not a new one as highlighted in an consumer champion article in The Guardian in 2019. Suffice to say that as a new customer who recently discovered T&M, I will never use this company again which is a shame for them as I am a very keen gardener who invests heavily and they will miss out on hundreds of pounds of potential future orders.”

Helpful Report

Posted 2 years ago

“Total rubbish, will be using my local gardening centre in the future they are cheaper and the quality cannot possibly be as bad as this company.”

Helpful Report

Posted 2 years ago

“your company is a discrase nothing better than scammers i rec omend go to the range super value hassle free rename your company scumbags .co.uk noel gordon luton beds”

Helpful Report

Posted 2 years ago

“I wish I had read these posts before ordering. The 'garden ready' plants are nothing more than bigger sized plugs and although the geraniums have survived every begonia once planted into pots/hanging baskets has rotted off at soil level. The Cosmos are more than half dead (and they are hard to kill usually. Simply a waste of money - don't even consider it!”

Helpful Report

Posted 2 years ago

“Very disappointed when after a long wait my geraniums arrived dead. I put it down to experience and waited for my veg plugs which took even longer to be delivered. Didn’t expect them to be so bad.”

Thompson-Morgan 1 star review on 31st May 2021

Helpful Report

Posted 2 years ago

“Why can't you give less than one star? It's all this company deserves. No respect for customers at all, just keep sending out pure and utter rubbish. How they still trade is beyond me. Never again will I part with my money to wait over 3 months to receive dead plugs that wasn't even fit enough for the compost heap.”

Helpful Report

Posted 2 years ago

“I don't know what it is like to order for myself but ordering a gift to be delivered to someone else is a nightmare. I just could not get the system to recognise that I am the billing address and my friend is delivery address. I have been and changed it now but given the order I made in April has not despatched yet I don't know if it will actually go to the right address. Plus bombarded by daily adverts but unable to take advantage of money off for referring to friend and neither is he. I am going to unsubscribe as soon as know the delivery has been made.”

Helpful Report

Posted 2 years ago

“If it was possible to give less than 1 star, that's what I would give. Every negative comment on here is correct and I wish I'd read them before ever buying anything from this company. AVOID.”

Helpful Report

Posted 2 years ago

“Tried as an alternative, do not believe anything about dispatch times. Plants i did get were at a least a month immature (basically appear to be a leaf cutting not even taken root) and the rest delayed then just cancelled. First impressions count so nope I wont use again. I see theyre still advertising the plant 'specials' they actually dont have any of.”

Helpful Report

Posted 2 years ago

“Why did I not read these reviews before ordering, probably the worst company I have dealt with. Nothing but delays, of 4 items I ordered in March for delivery in April and May. 2 were delayed to the following year. Thank goodness for Amazon & EBay. I now have plants to see this year.”

Helpful Report

Posted 2 years ago

“did not deliver items, keep pushing back delivery date and wont refund. fraudulent company, avoid”

Helpful Report

Posted 2 years ago

“Save your money and your planting season - Avoid Avoid and Avoid! Plants arrived dead. Cucumbers clipped with a tight clip that has severed it in half - didn't recover Tomatoes dispatched when they were about 1 inch tall. Died en route. Called customer service and they said they'll send a replacement - this was 7 weeks ago. Peppers arrived dead - too late now in the season to sow or to find the Hungarian black - other suppliers are sold out- the refund will be an insult to injury noting that the money has been with TM since January. Last time to deal with Thompson and Morgan. The reviews are in hundreds about how disatisfied the customers have been and we have all been led down.”

Thompson-Morgan 1 star review on 25th May 2021

Helpful Report

Posted 2 years ago

“Ordered items 5 weeks ago. Not received. Thonpson and Morgan don't answer emails. Looking at other reviews I would avoid at all costs.”

Helpful Report

Posted 2 years ago

“I ordered a Robinia Tree on 27th April after a discussion by telephone about details. An amount of £77 was taken from my bank account on 28th April but I received no further information or details of delivery. I telephoned today to ask for delivery details & ask why no information had been supplied. I was told it was not due for delivery until October. No ecplanation could be given as to why I had not been informed. I requested an immediate refund for the full amount & informed them that I would never use them again because of this complete lack of service.”

Helpful Report

Posted 2 years ago

“I had problems with T & M last year but like an idiot I ordered again. Delivery was delayed and then it took a week after despatch for the delivery to arrive. The tiniest plugs I’ve ever seen came, out of 6 only 5 were any good. I have learnt my lesson and will never order from them again. They seem to concentrate on orders from tv programmes and ads and not the general public. They have become too big for their boots.”

Helpful Report

Posted 2 years ago

Thompson-Morgan is rated 1.4 based on 575 reviews