Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.38

1.4 Rating 603 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 603 reviews

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Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

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“besutiful hanging baskets .”

Helpful Report

Posted 1 year ago

“Having received a poor quality plant in May that failed to thrive I eventually got a refund but not for the overpriced postage for one tiny plant. They are no longer a reliable company and will just send anything out.”

Helpful Report

Posted 2 years ago

“Failed to deliver order and sent wrong product instead. The alternative product was so small only about half have survived and are too small to plant this year. Original order delivered approximately 2 months after I expected. When product eventually arrived it was so tiny that it had obviously been planted when I first informed them that my order was missing. Plants are far too small to use in my garden this summer. I am doubtful if they will survive. I have used this company before without incident but I will not be using them again.”

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Posted 2 years ago

“I spent £130 on a tree that arrived diseased. When I requested either a replacement or a refund they offered £20 off code. Please do not purchase plants from them.”

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Posted 2 years ago

“I bought from them Bumper Garden Collection 72 plugs and It took ages to receive them. Now, many plants are useless as they are died, I lost time and money.”

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Posted 2 years ago

“I ordered 2 baskets as have done for years the baskets arrived upside down as the courier must have dropped them it took days to reply to my massages and did not get back to me so rang then up he said it is the courier not then I said I bye of them of thomson and morgan not the courier so still have no baskets I will never bye from them again I will tell people to bye from local garden centre from people that care for the customers thank eamonn caton”

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Posted 2 years ago

“Excellent Garden Ready plants”

Helpful Report

Posted 2 years ago

“bought sumer bulbs of freesia which I stated in a request for review from the company were very small. Got a response saying they were sure I would be happy but not a single one grew, just stayed dormant in the soil, tying up a planter for months.”

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Posted 2 years ago

“Order was well packed and healthy very satisfied”

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Posted 2 years ago

“I paid £4.99 for a packet of Shirley tomato f1 seeds. I set them in good compost four weeks ago in a heated propagator. Not one seed has germinated. How fresh ate these seeds?.do the staff spent the winter repacking seeds and then change the sell by date”

Helpful Report

Posted 2 years ago

“I had 2 baskets delivered yesterday it must have been a new still o baskets the upside-down basket very poor service”

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Posted 2 years ago

“This will be the second year that I have ordered from TM, last year we had beautiful golden begonias, so on the strength of that we ordered the same again this year, however, they arrived too early and although we looked after them in the same way as last year, we have lost the all. We will not be ordering again fro TM.”

Helpful Report

Posted 2 years ago

“They replaced my whole order within 2 weeks despite it only being 20% damaged, probably the best customer services department I've ever dealt with, all I did was send a email stating the problem. Thanks.”

Helpful Report

Posted 2 years ago

“I have set Shirley f1 tomato seeds twice now.these seeds are not cheap 4.99 per packet. Set in heated propagator. At a temp of 65 .not one has germinated. Again. I have now had to visit a local garden centre to buy plants at a cost of £2 each..I do not have money to burn”

Helpful Report

Posted 2 years ago

“Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past.”

Helpful Report

Posted 2 years ago

“A very disappointing attempt to purchase a clematis on the 3rd February this year. The plant was scheduled for delivery on the 8th of April. I agreed with their txt that I would wait, then it was rescheduled for the 24th April. Since I had no notice of delivery by that day, I sent a txt asking if it was not out for delivery already, just send me a refund I felt this was long amount to wait. I had a very abrupt rebuke by txt from Ryan a customer service employee I assume. Pointing out that I had already been told it was running late, but no expected delivery date was mentioned at all. I now realise their Web site for the shopping page for this plant has been "updated," basically altered now to currently unavailable. A little polite txt to say this earlier, whilst i waited in vain would have been have been nice. Now I shall take my refund and shop else where- always t”

Helpful Report

Posted 2 years ago

“I purchased a packet of Shirley tomato seeds and them a month ago in a heated propagator. Not one seed has germinated. These seeds are not cheap”

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Posted 2 years ago

“I tried to canceal the review on here .With thomas morgan. That got hold of me. And explained they can not ship out of uk. They said it was on web site . Which i did not see. However they handled everything . And explained everything . I apreciate how fast they took care of my concerns”

Helpful Report

Posted 2 years ago

“I just ordered from Thomas morgan. Was supposed to be a special . paid for my order.Now it said it was cancealed. Still cant reach them . Why run these specials .If you cant keep your word”

Helpful Report

Posted 2 years ago

“I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!!”

Helpful Report

Posted 2 years ago

Thompson-Morgan is rated 1.4 based on 603 reviews