“bought sumer bulbs of freesia which I stated in a request for review from the company were very small. Got a response saying they were sure I would be happy but not a single one grew, just stayed dormant in the soil, tying up a planter for months.”
“I paid £4.99 for a packet of Shirley tomato f1 seeds. I set them in good compost four weeks ago in a heated propagator. Not one seed has germinated. How fresh ate these seeds?.do the staff spent the winter repacking seeds and then change the sell by date”
“This will be the second year that I have ordered from TM, last year we had beautiful golden begonias, so on the strength of that we ordered the same again this year, however, they arrived too early and although we looked after them in the same way as last year, we have lost the all. We will not be ordering again fro TM.”
“They replaced my whole order within 2 weeks despite it only being 20% damaged, probably the best customer services department I've ever dealt with, all I did was send a email stating the problem.
Thanks.”
“I have set Shirley f1 tomato seeds twice now.these seeds are not cheap 4.99 per packet. Set in heated propagator. At a temp of 65 .not one has germinated. Again. I have now had to visit a local garden centre to buy plants at a cost of £2 each..I do not have money to burn”
“Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past.”
“A very disappointing attempt to purchase a clematis on the 3rd February this year.
The plant was scheduled for delivery on the 8th of April.
I agreed with their txt that I would wait, then it was rescheduled for the 24th April.
Since I had no notice of delivery by that day, I sent a txt asking if it was not out for delivery already, just send me a refund I felt this was long amount to wait.
I had a very abrupt rebuke by txt from Ryan a customer service employee I assume.
Pointing out that I had already been told it was running late, but no expected delivery date was mentioned at all.
I now realise their Web site for the shopping page for this plant has been "updated," basically altered now to currently unavailable.
A little polite txt to say this earlier, whilst i waited in vain would have been have been nice.
Now I shall take my refund and shop else where- always t”
“I tried to canceal the review on here .With thomas morgan. That got hold of me. And explained they can not ship out of uk. They said it was on web site . Which i did not see. However they handled everything . And explained everything . I apreciate how fast they took care of my concerns”
“I just ordered from Thomas morgan. Was supposed to be a special . paid for my order.Now it said it was cancealed. Still cant reach them . Why run these specials .If you cant keep your word”
“I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!!”
“i really would give no stars as Thompson-Morgan are so unhelpful ...no help on the phone at all and not even suggestions for an ordering problem I had. what has happened to this company who were great a few years ago?”
“Included in my order was 100 tulip bulbs. On arrival half were rotted and almost the other half pitted or damaged. I could hold the number of good bulbs in one hand. The rest of the order~ Allium and Crocus bulbs were fine. I contacted Thompson and Morgan and sent them photographs and within hours received an email to the effect that they were reimbursing me the cost of the tulip bulbs. I have therefore no issues with their customer service but I would have preferred to have received good quality tulip bulbs in the first place.”
“Ordered a pack of perennial mini plugs. On arrival the pack was squashed and the majority of plants destroyed. Contacted Customer Care and they arranged for another pack to be despatched. Received yesterday and although better than the first, many of the plants had rotted stems. I am now giving up but will not use them again. The photographs of the plants for sale are misleading and nothing like the plants received”
“I have already put a review in I won’t go into details again . Only to say never ever buy from T&M again been stitched up again . My poor wedding plants they sent the wrong ones .”
“The plants i ordered can looking very sick but I bought them back to life. The we’re Elephant Fuchsias . I bought them in pink for a garden wedding . The theme was pink. But they sent the wrong plants that didn’t even look like Fuchsias. Never going to buy from T&M again . Not the first time I’ve had to complain . I have spent a lot of money with them . I did get an apology and my money back but that’s not good enough , they should double check that the plants are what you ordered. Spoiled my display 😢”
“Never received my order or a full refund. Apparently they take orders they don’t have stock of, and they don’t refund postage. Feels like a scam to me.”
