“This is the last time I will ever buy from this company. Bought 12 giant fuschia plug plants, potted them on in good quality compost and one by one they are keeling over. Same thing happened last year. Why oh why did I repeat the mistake! Have some other plugs from a different supplier, potted on 8n the same compost, kept in the same environment and they're thriving.”
“I placed an order in February for bare rooted strawberries. They arrived in March with no green showing at all, but I followed the instructions in the package. Mid April and they are still dead as a dodo! I spoke to customer service on 25th March and a very nice lady said she would send out a replacement order. 12th April and still no replacement order has arrived, so I rang again and the man said they were due to be sent out on 16th April - 3 weeks after my call!!!! So I've cancelled the order and asked for my money back - let's see how long I have to wait for that. The redcurrant bush that I ordered is just a stick but I will persevere and hope I don't have to ask for a refund on that too! I definitely won't be ordering through T&M again. I'm not happy with the condition of the plants I've received or the speed of orders being sent out.”
“order no. W12311187
Aquileia like a tiny spider. Lavender head of a 5pence /1/4ins root
Fuchsia was fine, as bought in a pot.
after 3 weeks, they not much better. Rubbish plants. Not worth the money. wouldn't recommend”
“Aquilegia like tiny spiders.............
Lavendar plants, Head like a 5 pence piece with less than half inch root!!.
Penstemon, garden ready, not too bad
Best of bad bunch, Fuschia, which was in a pot. Disappointing.
No i wouldnt buy from you again.”
“Purchased a range of vegetable seeds from Thomson-Morgan. Tomato(yes I know this is a fruit) packet only contained six seeds. Broad beans 50 beans in pack 20 had been eaten by something leaving many tiny holes in them. 30 planted only 19 germinated. Peas 12 germinated out of pack of 50. Will never purchase again from them. Also told, whether this is true, that Suttons are part of Thomson-Morgan. Have found Mr Fothergill's seeds to produce much better results and there are many more seeds in the packets.”
“Bought Bumper Garden Collection a total of 72 plugs ( smallest plugs I have ever seen ) arrived on time, out of the 72 plugs I found that 13 plugs were crushed and dead.
Recommend you buy from your local shop”
“Thompson & Morgan charge £4.99 delivery per plant on Wowcher and Groupon. They set the delivery cost WITH Wowcher and Groupon. So if you buy 6 plants, you’ll pay 6 delivery fees. It’s a scam.”
“I ordered the hotbin MK 2 on 16th of December 2021 it arrived by courier on the 11th January it a good clean condition I am very happy with the service I have got from TM. I will be using your site again now that I am a member. Thank you”
“Ordered Strimmer in July for my 82 year old Father as it said it was in stock, they took my payment and then I receive an email stating they expect delivery of stock 5th September, I was furious as ordered new one because previous strimmer(same make and model) less than 12 months old and was told they would be sending replacement battery despite battery showing as fully charged, email regarding this stating middle of September. Updated email 15th September saying your order has been dispatched only to find out this is not the case apparently it is sat on a shelf waiting to be picked and packed, then picked up by Whistl who have no clue where it is so waiting for them to pick it up and pass on to Hermes to deliver so at this rate it will have Christmas wrapping paper on it. Company DISGRACEFUL, Customer service DISGRACEFUL”
“Think we've all been missled by the name Thompson-Mogan instead of Thompson AND Morgan! I shall now inform the original company and also complain to e-bay, which is where I made my purchase from. I thought it strange that T and M were selling on that site!”
“Order 2x 12mixed alpine perennial plants arrive 2weeks late and received a box with 22 plants in one lot of 12plants all the same and another lot of8 plants the same and4 the same in total 18 of one plant and 4 of another they were damaged and all over the place in the box tried to complain only to be told it’s a lucky dip and if I return them I will have to pay postage would definitely not recommend these cowboys”
“My order for a trio of canna lily orientalis was placed by 15th June and I was informed that delivery would be within three days. This was then changed to the middle of July. It is now the end of July and I am still waiting. According to my order record, it is scheduled for delivery on 28th February 2022! This is the most disappointing birthday present I have ever ordered.
A previous order, 26th May has still not been received.”
“Ordered hanging baskets with fuchsias in them. One arrived late, totally destroyed in transit, complained and eventually two more arrived, one unannounced. Both in the same damaged condition as the first one. Very cheap flimsy hanging baskets, plants tipped out and soil everywhere ! Cannot believe how they are still trading sending out rubbish like this. Will never buy from them again !!”
“Ordered Indian queen alstromeria 5 in number out of the 5 received two arrived with broken shoots caused by cramming them into the package the remaining three were a little better,I complained and the worst two were replaced ,these were only marginally better, all are now in compost bin what a waste of£19-99 I have had decent plants from them in the past but these are pure rubbish never again”
“If I could give zero stars I would. Sent me 13 plants of which several were dying. I planted the vaguely healthy remainder only to watch them die too (of late tomato blight as diagnosed by RHS) and infect my entire greenhouse with the loss of all my existing 20+ tomato plants. I sent T&M photos of the greenhouse devastation they caused and asked for plant and soil replacement costs of £45 (I sent a copy of the receipt for the replacements). They said they don't give compensation and offered me a £25 voucher. Never again - run don't walk in the opposite direction.”
“Unbelievably absolute rubbish service
Unbelievably absolute rubbish service,
Paid nearly £1000 for some artificial hedge rolls, and 2 weeks later it is still sitting in the couriers warehouse, call them to ask where it is and they don't eben know, No order confirmation, nor invoice or tracking numbers, I had to constantly chase to the point I gave up and asked for a refund. They don't even know what a VAT invoice or credit note is so it can be filed with accounts.”
“Waited weeks for 48 thimbles..what T&M laughingly call plugs! Do yourself a favour, stay well clear and support your local shops and nurseries instead.”
“I am fed up to the back teeth with your company, three time my orders have not arrived. I am waiting for a further order of fuchsia plug plants ordered on the 12th June again nothing has arrived.”
