Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.38

1.4 Rating 575 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

103

Anonymous

Anonymous // 01/01/2019

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“Avoid these scammers...they take your money and don't have stock to deliver Terrible experience with these scammers who promised the plants I ordered were to be dispatched within 24 hours when I put them in my cart and even emailed me a confirmation of that 24 hour dispatch. This is far from the truth. The 7 which were supposed to be dispatched within 24 hours have still not been dispatched 20 days later. 1 plant was supposed to be dispatched 7 days later and they finally posted an update on my order online saying it would be delivered in August!No message to me, nothing, just wrote a note on my order online, thinking its on me to search for that info. Based on being told that most of the plants would be dispatched within 24 hours I dug holes in my garden to prepare for planting the trees and shrubs and now am left with a big mess and dreadful customer service from the thieving Thompson & Morgan. I was told by first phone staff at T&M that I could not speak with supervisor after I requested escalation of the issue! A supervisor called me and left a message on my phone offering £20 refund for the inconvenience and said he would call back to discuss the order. Its 16 days later and have never heard back from him and I have written several emails to customer service team who ignore my questions and just keep insisting that they shipped out compost and fertiliser and support stakes for the tree, even after I cancelled them as I don't need that with no plants do I?Now I have huge bags of compost and feed and big stakes and poles but no plants. They only reply to tell me to send back the bags of compost and they will refund me. I have asked for my refund more than 10days ago and still have no refund. I asked for itemisation of my bill and what they are refunding to get this over as quickly as possible and have heard nothing back. They are still holding my money. I email every day or 2 and ask to speak with a supervisor and they ignore the request. Silence. The phone service is so rude when you ask to speak to a supervisor to sort thru this nonsense, I do not want to experience that again. I even wrote to the holding company Branded Garden Products but have had no reply. All in all a disaster for this years plantings. Go to Waitrose Garden online instead, they delivered great plants to me in 2 days! We don't need to give our money to companies like this who don't value their customers and instead abuse us. I will never order from these scammers again. Thompson and Morgan, refund my money now!”