“Ordered quantity of plants and plugs in April. Started receiving first plant in May which was diseased, 2nd plant arrived 3 weeks later also diseased. 3rd plant was no more than a twig at £9.99 this also died. Always sent photographic evidence Every collection of plug plants arrived were dead except for the petunia plants of which only 7 out of the 27 plant survived and when 3 of them eventually blossomed they were not the double petunias that I originally ordered. On each occasion I contacted T&M via email, I received email back saying they were very busy but would get in touch. when and if they contacted me via email they promised a refund but this was false as it took nearly 5 months to get only 60% of the money I paid.
Disgusting service and broken promises. So disappointed !”
“After I had placed my order for 72 pansies, I had not received confirmation from them that they had received it. After an expensive phone call to them, they finally found it. Order has just turned up and I have never seen anything like it 72 of the tiniest plug plants I have ever seen squeezed into packaging that resembled a large envelope. On removing the plants found they were all joined together in tiny containers of six each. Impossible to get them out without damaging them. No proper instructions either. I will not be buying from them ever again”
“Ordered plants online.. They came a little worse for wear.. Contacted the company and they were having issues with Royal Mail leaving in sorting office. They refunded and resent the order. Excellent Customer Service in these unprecidented times.. Unlike Gardening Express who received 61,000 tickets and 940+ 1* review.”
“Bought gazebo it's still under warranty and welded bars have snapped got no help from them at all would never use t and m ever again. They said I have to pay £24.99 for replacement bars”
“Terrible customer service never use them again. Bought gazebo still under guarantee and the welded bars have snapped got no help of them at all they just don't want to know. All they said is pay £24.99 for replacement bars”
“Ordered £200 in plants. Brassica selection arrived with half the plants dead. The fuschias ordered all but 4 died for no obvious reason as T and Ms instruction followed to the letter. Acer supplied, dreadful plant, struggling to survive. Can't log in to website as won't accept my password despite several attempts to change etc.”
“Well, I've belatedly found I didn't really need to bother with this one as I hadn't realised there were so many scathing reviews already out there.
Approx. forty quid for 6 geraniums that arrived looking like a pitiful helping of wilted spinach, nearly four weeks after ordering.
When I called them to check on proceedings after the first fortnight, the phone was answered by a fearsome, belligerent harridan with all the charm and grace of Pat Butcher on a bad day.
My partner (whose somewhat embarrassing birthday gift the aforementioned flora represented) in her own sanguine, determined fashion decided nonetheless to attempt resuscitation and plant them out. Should they come through, I'll let you know.... maybe they're worth another star, let's wait and see?”
“I will never use Thompson and Morgan again.
I have been growing plants from seed for over 40 years.
This year I have spent over £150 with T&M.
Very few of the plants have arrived in good condition.
Most of them had very poor root systems and would not establish - indoors in perfect growing conditions.
T&M also cancelled one of my orders, they did not tell me and I had to telephone them to get a refund.
Over the same period I also bought from Dobies - the plants arrived in good condition and without exception established well.”
“I came to Thompson & Morgan through the moneysavingexpert website whose recommendations are usually trustworthy - but I've never had such a poor experience with a company.
Over the last few months I have tried to be extremely patient with T&M because I know it has not been easy for any company during the coronavirus lockdown.
However, T&M have been truly appalling. Instead of being up-front and admitting they either could not honour my order or that there would be a significant delay, they greedily took my money anyway and then brought the shutters down.
More than four months after placing my order I am still waiting for the company to contact me and still waiting for my refund.
Here's my journey:
28th March - Tomato plants ordered. T&M tell me to expect them by the end of April.
22nd May - Tracking link isn't working so I email to enquire where they are.
26th May - MD Chris Wright emails all customers to expect "up to a two week delay"
29th May - I get an email to say my delivery has been delayed UNTIL MARCH 1ST NEXT YEAR!
31st May - I email to cancel my order.
20th June - With no response, I email again to cancel and get an automated email saying someone will be in touch within 14 days.
21st June - Despite me cancelling THREE WEEKS earlier, six dead tomato plants are dispatched to me.
24th June - I email for a third time requesting my refund.
7th August - Still no contact from the company and still no refund.
I cannot advise you strongly enough to avoid Thompson & Morgan.
I can forgive them for being overwhelmed by an unprecedented situation but I can not forgive them for their deceit and absolute refusal to apologise and return my money.”
“Ordered a melon plant on 1st April. Being promised the plant on the phone/ e-mails but we are now at the end of July and still nothing.
Very disappointed. Has requested a full refund so hope that this will not take as long !.”
“Plants ordered took months to appear then were damaged total order was not dispatched at same time and promises of shipment not actioned. Hermes deliveries not made with lies told about reasons. Still awaiting shipment of two items ordered a month or so ago. Abysmal service”
“1 star was obligatory to give a review of 1 to access the comments box. I wouldn't give them any stars and won't be ordering from them again.
It took 3 emails and 3 months to get any sort of satisfaction so very poor customer service. I've 2 out of 3 Pennisetum fireworks still alive, just limping along, very poorly plants that will never reach their potential by the end of the season, that if they live. Lobelia cascade waterfall also arrived long after the due date in the form of post it plugs. 6 tiny little plants which have to be fair finally picked up but at what a price. £9.52. Snow peas for £1, 20 in packet, daylight robbery.
What really annoys me is i feel that many customers like myself have been taken advantage of because of the pandemic and many others agree, only 8 percent of you recommend Thompson and Morgan. I shall never buy from this shambolic company again.”
“Ordered some plants in May. Received half the order at the end of May and all the plants were dead. The remaining order never arrived. After many many emails l received half the refund and this morning I received an email saying that they have given me the full refund which is not true.i have already sent pictures of dead plants. Very disappointed with poor service.”
“Ordered £65 worth of plants, absolutely gutted by what turned up this year. Several emails to customer care met by silence. Won’t be ordering again only disappointed this isn’t more widely viewed to warn others.”
“The worst experience in many Years. Utter rubbish sent out, lots of items dead .Trays of plants missing. Customer service terrible, just a standard email reply saying thanks, we will be in touch ,then never hear from them again, Definitely jumped on the corona bandwagon as excuse for poor service. Phone lines closed no reply emails ,license to print money selling rubbish.”
“Ordered garden ready flowers and when they arrived they had been trimmed but looked ok. Now a week and a half later they are dying. They were put in good compost and fed but the roots have not grown outwith their original rootball. Very disappointed”
“Absulte rubbish. One set of plants arrived dead having been in the post for a week. Still struggling to get et a refund for that and another non delivered delivery. Rude response. Never again”
“The only reason I gave this company one star, is because you can not write a revue unless you do. It should have been none.
I and four friends used this company for the first time because of lock down. Never again.
Just read all the reviews about this company. All of them negative and rightly so.”
“Spent over £100 with these people. Order came in in bits and pieces. A quarter of the first lot were not worth planting. The second delivery are half dead and the third are dead after two weeks. Believe Me I looked after them.
Don’t go there.”
