I placed an order on 26 May, with a despatch time of 21 days. By 3 July and still not having received my plants, I decided to cancel. As T & M are not taking phone calls, I emailed as requested, assuming that they would be checking emails daily. Unfortunately not. I have today received notification that my plants have been despatched, some 4 days AFTER I cancelled. I have bought quite a large number of plants and have always been very happy with the quality. Unfortunately, this is my first experience of having to deal with Customer Service and to say that I am appalled at the service received is an understatement. I have emailed again today to state that I will not accept these plants and have requested a reply to my email. However, given that earlier emails have been ignored I am not confident about receiving any communication.