I placed an order in February for bare rooted strawberries. They arrived in March with no green showing at all, but I followed the instructions in the package. Mid April and they are still dead as a dodo! I spoke to customer service on 25th March and a very nice lady said she would send out a replacement order. 12th April and still no replacement order has arrived, so I rang again and the man said they were due to be sent out on 16th April - 3 weeks after my call!!!! So I've cancelled the order and asked for my money back - let's see how long I have to wait for that. The redcurrant bush that I ordered is just a stick but I will persevere and hope I don't have to ask for a refund on that too! I definitely won't be ordering through T&M again. I'm not happy with the condition of the plants I've received or the speed of orders being sent out.