Customer service team didn't appologise for forgetting to cancel my order. I cancelled my order 2 or 3 days before despatch, but they did not reply to my email and when my products arrived, they were severely damaged. One of them had mould on it because it was in transit for over a week. I was so disappointed because I had ordered them specifically on the basis that they would be dispatched within 48 hours like it said on their website. It's clearly just false advertising because it was over 2 weeks before they were dispatched. The customer care team didn't appologise when I told them one of the plants was mouldy. They said it was water marks and they wouldn't refund me any money because it didn't meet their 'poor quality' standards for a refund....