Purchased plants with the same name of a family member who has recently passed as a gift for family members. The original dispatch time was 72 hours, after 5 days or so of hearing nothing I contacted them to be told the plants would be sent out that week. After 14 days had passed, I got back in touch to enquire as to their whereabouts and to ask to change the delivery address as I would be away. They then got back to say the plants were being picked now so they couldn’t refund or change the delivery address. Plants arrived while we were away and the courier was told to drop them off in a safe spot via ring doorbell. A family member popped in that evening to check on them. 1 of the plants was broken and the others are pretty sad looking for plants that cost £53.99 each (would not usually spend so much if it wasn’t for sentimental reasons). We’ve returned and found out the plants are not even those that we ordered, they’ve been substituted for another variety. They’ve currently said we will have to pay to return the plants. Chose to shop here due to the big name and thinking they were a reputable company but will avoid like the plague in future.