Hi I ordered some plants on the 27th of March 2019. Order no was W9151589. When I did not receive the order within the stipulated dates --I wrote to you and promptly got a reply as well. After a few exchanges I was given another date for dispatch On the 2nd of April I wrote to you stating that I will be on holiday from 12th of April till 22nd Of April 2019. I requested you to send the plants either before or after those days. However the plants were dispatched on the 13th of April 2019. Probably delivered the next day (while I was on holiday). Was left outside my main entrance behind a flower pot. As you know that time of the month is extremely cold and all the plugs were severely damaged. When I came back from holiday--tried to plant those plugs but of no use. Was very very disappointed with this order. This was an expensive order and I wanted the best plugs and hence I ordered from you. I have seen that this has happened with other customers as well. Did not expect this from a reputed company like yours PS: Got all the email exchanges saved --in case you want to see the copies Thanks Thought I should let you know Regards Paromita