DO NOT PLACE ORDERS - MONEY IS TAKEN BUT ORDER NOT DELIVERED AND NO CUSTOMER SERVICE WHATSOEVER
Placed order 01/05 for a birthday on 26/05
11/05 email advising order dispatched
18/05 After tracking the order multiple time’s and finding the tracking was stuck on ‘its on its way to you today’. I rang T&M but nobody answering phones so I emailed and got an auto acknowledgement advising somebody would be in contact in 7-10 days.
30/05 No contact from T&M. The birthday (26/05) has passed.
YOU SHOULD NOT BE TAKING ORDERS AND PEOPLES MONEY OF YOU CANNOT OFFER A BASIC LEVEL OF CUSTOMER SERVICE.
Yes we expect deliveries to take longer in this unusual situation but as the vendor you are still responsible for ensuring the order is delivered.
5 years ago
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