Most horrible experience with Thrillophilia. Right from booking the trip till date this journey has been harassment for me and my family, in particular their sales/ services team, who did not bother to respond or pick our calls. We travelled to Europe through this company of which a lot of arrangements were made my ourselves. The bit done by Thrillophilia was a nightmare, we received most of booking documents 2 days before the trip so we barely had any time to review those. The itinerary was a complete mess, no consideration given to timings , for eg they booked us for a train at 7 am in the morning to arrive in Venice (for which we would have to leave the hotel at 5 am) without any breakfast but check in Venice wasn’t before 2. They dint bother to book taxis from hotel to train station/ Vice versa and we had to struggle to find a taxi last minute. They absolutely had either no knowledge of the itinerary or couldn’t make the effort to research how far the activities are from the hotel and we had to struggle to find our own way and book cab/ public transport to arrive to those places. We were left in a helpless situation without anyone to reach out to. All the research was done by us on the trip because Thrillophilia hadn’t done anything they were meant to. We were booked a group tour for Eiffel Tower in Paris and we were told by Thrillophilia we could arrive anytime as it was a 2 hour tour. When we arrived 10 mins late, the tour guide refused to allow us entry and we missed the tour. On the last day they booked taxi to airport at 10 am in the morning when the flight wasn’t until 4pm (takes 30 mins to get to the airport from where we were staying) and no one bothered to check with us before making these bookings. It was a pain trying to switch these as well as mentioned above the customer services were horrendous. We were promised we would be refunded for the arrangements we have made on the company's behalf (for eg the taxi, public transport) etc but its been over a month and we haven't received all the money, despite chasing them like beggars. Our main point of contacts were Jatin Kalra (services), Garvita (Hotel booking and visa) and Priyanka (Sales team) who provide the WORST customer services ever. The services team doesn't answer our calls and don't reply We would have been so much better off booking with another travel company or even planning the trip ourselves and I would never recommend this company to anyone.
1 year ago
Read Reviews has a 4.3 average rating from 410 reviews

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Alice, Customer Support

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