Mrs Manjiri Mukund Thakur
Thrillophilia does sublet their contract with third party and puts their clients at the mercy of this third party. It never bothers to take feedback of their clients while on tour. Thrillophilia has probably not seen the properties where their clients are accommodated through third party appointed. No body from Thrillophilia is answerable for deficiency in services promised in contract We had a bad experience about services we received during our Assam and Meghalaya trip 1. We were promised elephant ride during our KAZIRANGA safari but it doesn't start in October when we visited there. A travel company should know this and should not promise such things. The charges for the ride were included in package 2. Our package included buffet breakfast and dinner. Not at a single place where we stayed, this was communicated, we had to inform these hotels or facilities where many a times there was no inhouse kitchen and owners did procure meals from outside. Never once buffet breakfast was served. Puri bhaji was the only breakfast we had all these days. 3. At VALLYVIEW homestay our experience was worst where the owner was extremely arrogant, hostile and asked us to leave the facility at night. Somehow we spent the night there and made our own arrangements for the next day. All this happened with complete knowledge of Thrillophilia but it never bothered to make our arrangements elsewhere. Mr Nakul from Thrillophilia was kept informed about the developments but he was not accountable. 4. We were promised guide for our ROOTBRIDGE treak which was not provided by the company hence we were required to hire the same by paying through our pocket. Overall my assessment about Thrillophilia is Grade zero or poor. It is a company which collects the money from their clients in advance on false promises and leaves them to the mercy of third party keeping own self out of picture.
1 year ago
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